# Remote access not working

**URL:** <https://forums.plex.tv/t/remote-access-not-working/936548>\
**Category:** Plex Media Server\
**Tags:** server-mac\
**Created:** [February 20, 2026, 5:12pm UTC](https://forums.plex.tv/t/remote-access-not-working/936548 "2026-02-20T17:12:06Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![bresnik](https://avatars.discourse-cdn.com/v4/letter/b/e274bd/32.png) [@bresnik](https://forums.plex.tv/u/bresnik)\
**Post date:** [February 20, 2026, 5:12pm UTC](https://forums.plex.tv/t/remote-access-not-working/936548/1 "2026-02-20T17:12:06Z")

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Server Version#: Version 1.43.0.10492  
Player Version#: na  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

I have been running Plex on a MacBook Air7,2 running macOS Catalina 10.15.8 for several years. It recently lost remote access, and I ended up wiping and reinstalling the OS for the MacBook and then freshly installed Plex media server.

Everything went swimmingly when I redid my libraries, but I am still experiencing no remote access. It’s not available outside my network. I went to manually specify the public port and made sure that all my settings are correct on my euro modem with the help of euro tech-support. When it spins and comes back, it’s green and everything is fine for about 10 seconds and then connectivity is lost. There’s gotta be something simple that I am missing. I am on a wireless connection with this computer and I don’t know if that’s the issue.

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [February 20, 2026, 6:58pm UTC](https://forums.plex.tv/t/remote-access-not-working/936548/2 "2026-02-20T18:58:04Z")

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Did you already have a look at the related troubleshooting support article?

[https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)

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There’s also a guide with some more details on how to troubleshoot remote access issues.

[https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517)

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**Author:** ![bresnik](https://avatars.discourse-cdn.com/v4/letter/b/e274bd/32.png) [@bresnik](https://forums.plex.tv/u/bresnik)\
**Post date:** [February 20, 2026, 10:36pm UTC](https://forums.plex.tv/t/remote-access-not-working/936548/3 "2026-02-20T22:36:40Z")

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Ok, I am working through these now thanks

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [May 21, 2026, 10:36pm UTC](https://forums.plex.tv/t/remote-access-not-working/936548/4 "2026-05-21T22:36:58Z")

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