# Remote access not working **URL:** \ **Category:** Remote Access\ **Tags:** server-qnap\ **Created:** [August 15, 2026, 6:11pm UTC](https://forums.plex.tv/t/remote-access-not-working/941693 "2026-08-15T18:11:16Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Traviscookerr](https://avatars.discourse-cdn.com/v4/letter/t/fbc32d/32.png) [@Traviscookerr](https://forums.plex.tv/u/Traviscookerr)\ **Post date:** [August 15, 2026, 6:11pm UTC](https://forums.plex.tv/t/remote-access-not-working/941693/1 "2026-08-15T18:11:16Z")
Server Version#: 1.43.3.10861 Player Version#: 4.160.0 I have a Qnap TVS-h874x and starting last night my remote access has stopped working. Did try switching to the manually public port 32400 and still nothing. Anyone else having a problem? ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [August 15, 2026, 6:30pm UTC](https://forums.plex.tv/t/remote-access-not-working/941693/2 "2026-08-15T18:30:04Z")
> [@Traviscookerr](#): > > Anyone else having a problem? Nope, try this: Restart PMS from the AppCenter, wait 5 min, and then upload the [Server Logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![Traviscookerr](https://avatars.discourse-cdn.com/v4/letter/t/fbc32d/32.png) [@Traviscookerr](https://forums.plex.tv/u/Traviscookerr)\ **Post date:** [August 15, 2026, 6:48pm UTC](https://forums.plex.tv/t/remote-access-not-working/941693/4 "2026-08-15T18:48:00Z")
It that what you wanted ---
**Author:** ![Iddy\_W](https://avatars.discourse-cdn.com/v4/letter/i/c57346/32.png) [@Iddy\_W](https://forums.plex.tv/u/Iddy_W)\ **Post date:** [August 15, 2026, 6:57pm UTC](https://forums.plex.tv/t/remote-access-not-working/941693/5 "2026-08-15T18:57:05Z")
yeah my remote access also not working, only signed up yesterday to try it so not going great ---
**Author:** ![tgmondalf](https://avatars.discourse-cdn.com/v4/letter/t/ecc23a/32.png) [@tgmondalf](https://forums.plex.tv/u/tgmondalf)\ **Post date:** [August 15, 2026, 7:03pm UTC](https://forums.plex.tv/t/remote-access-not-working/941693/6 "2026-08-15T19:03:23Z")
I can access via browser on mobile but not the app. TV app stopped working too, same issue, can’t access my media. ---
**Author:** ![Traviscookerr](https://avatars.discourse-cdn.com/v4/letter/t/fbc32d/32.png) [@Traviscookerr](https://forums.plex.tv/u/Traviscookerr)\ **Post date:** [August 15, 2026, 7:43pm UTC](https://forums.plex.tv/t/remote-access-not-working/941693/7 "2026-08-15T19:43:35Z")
I just had another issue on the internet with connection and decided to restart my modem and so far so good. Hopefully that was just the problem. I hope you guys get yours figured out as well. ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [August 15, 2026, 7:47pm UTC](https://forums.plex.tv/t/remote-access-not-working/941693/8 "2026-08-15T19:47:11Z")
First of all, I see you have two network interfaces on your QNAP hooked into the same LAN ```auto Aug 15, 2026 11:40:32.375 [140667557833360] DEBUG - * 4 eth3 (192.168.0.24) (24-5E-BE-89-CD-4A) (loopback: 0) Aug 15, 2026 11:40:32.375 [140667557833360] DEBUG - * 5 eth2 (192.168.0.23) (24-5E-BE-89-CD-49) (loopback: 0) ``` Above will ONLY work if you have a switch in front of it supporting LACP/802.3ad Ref: [Qnap faq.....read me first!](https://forums.plex.tv/t/qnap-faq-read-me-first/109942#p-109945-q21-i-got-more-than-one-network-interface-on-my-qnap-24) If not, unplug one of the interfaces and restart your QNAP Secondly, what is the current port set to in PMS, since looks like it’s manual, and port set to `0` ? ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [August 15, 2026, 7:51pm UTC](https://forums.plex.tv/t/remote-access-not-working/941693/9 "2026-08-15T19:51:49Z")
@tgmondalf If you also is running PMS on a QNAP, then follow the procedure here: [Remote access not working - #2 by dane22](https://forums.plex.tv/t/remote-access-not-working/941693/2) And if not, please create a new post with the relevant server tags and attach your logs ---
**Author:** ![Traviscookerr](https://avatars.discourse-cdn.com/v4/letter/t/fbc32d/32.png) [@Traviscookerr](https://forums.plex.tv/u/Traviscookerr)\ **Post date:** [August 16, 2026, 3:29am UTC](https://forums.plex.tv/t/remote-access-not-working/941693/10 "2026-08-16T03:29:10Z")
Thank you dane22 for your help. I really appreciate it. Still working fine