# Remote Access Off Line--since new iMAc
**URL:** https://forums.plex.tv/t/remote-access-off-line-since-new-imac/855705
**Category:** Remote Access
**Tags:** server-mac
**Created:** [October 3, 2023, 10:58pm UTC](https://forums.plex.tv/t/remote-access-off-line-since-new-imac/855705 "2023-10-03T22:58:13Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@kbeck28](https://forums.plex.tv/u/kbeck28)
#### Post date: [October 3, 2023, 10:58pm UTC](https://forums.plex.tv/t/remote-access-off-line-since-new-imac/855705/1 "2023-10-03T22:58:14Z")
about a month ago I bought a new iMac to replace the feeble 2013 Intel chip one. I had been running Plex, using an external 4 TB hard drive where my music library was stored as a server. I had some occasional connection issues in the past, but since the new iMac, I had to create a new Server and since then I am unable to establish remote access most of the time, on my App on my Apple iPhone XR. I get an “offline”: response. When I check Plex on my iMac, Remote Access gets the green check mark, and I have no problem accessing the server from two Apple TV’s I have on my network, in my house.
I thought it may have been problems with ATT Fibre Gateway/.Router (and it may be!) but I don’t know where to start, really–actually, I have checked router setting, etc., but I am a novice regarding all things Networky…
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [October 3, 2023, 11:20pm UTC](https://forums.plex.tv/t/remote-access-off-line-since-new-imac/855705/2 "2023-10-03T23:20:33Z")
> [@kbeck28](#):
>
> …I am unable to establish remote access most of the time,
Let’s maybe start with something simple… did you create an IP reservation in the DHCP settings of your router for the new iMac?
Such “on/off experiences” could be based on the router assigning your iMac a new local IP address when Plex is still searching the server on its old local network address.
* * *
Did you already have a look at the related troubleshooting support article?
[https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)
#
There’s also a guide with some more details on how to troubleshoot remote access issues:
> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…
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### Author:  [@kbeck28](https://forums.plex.tv/u/kbeck28)
#### Post date: [October 11, 2023, 5:05pm UTC](https://forums.plex.tv/t/remote-access-off-line-since-new-imac/855705/3 "2023-10-11T17:05:18Z")
Thanks for that…I did create an IP Reservation, but still encounter OffLine msgs. on my iPhone App when not on the Wifi network. Will search some more…I’m a newbie at networking so it’s going to be slow going, I guess.
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### Author:  [@kbeck28](https://forums.plex.tv/u/kbeck28)
#### Post date: [October 11, 2023, 5:07pm UTC](https://forums.plex.tv/t/remote-access-off-line-since-new-imac/855705/4 "2023-10-11T17:07:10Z")
I should note that on the iMac which runs the server, it consistently says Remote Access is enabled…fully accessible. So I think it’s a network issue, not a Plex issue…
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [January 9, 2024, 5:07pm UTC](https://forums.plex.tv/t/remote-access-off-line-since-new-imac/855705/5 "2024-01-09T17:07:58Z")
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