# Remote access only 2mbps
**URL:** https://forums.plex.tv/t/remote-access-only-2mbps/841674
**Category:** Remote Access
**Tags:** ios-legacy
**Created:** [May 20, 2023, 11:38am UTC](https://forums.plex.tv/t/remote-access-only-2mbps/841674 "2023-05-20T11:38:31Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@B3NNY-BACON](https://forums.plex.tv/u/B3NNY-BACON)
#### Post date: [May 20, 2023, 11:38am UTC](https://forums.plex.tv/t/remote-access-only-2mbps/841674/1 "2023-05-20T11:38:31Z")
Hi can anyone get my some advice/help while I’m at work and trying to play something on my iPhone the only option I have is original quality or transcode to 480p 2mbps or lower
My server settings say it’s accessible from a remote connection but my iPhone still comes up with the indirect playback message
I’ve tried to port forward and I’m 90% sure it’s correct
I hope this makes sense
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### Author:  [@certuna](https://forums.plex.tv/u/certuna)
#### Post date: [May 28, 2023, 1:43pm UTC](https://forums.plex.tv/t/remote-access-only-2mbps/841674/2 "2023-05-28T13:43:00Z")
Can you connect from a browser using `http://12.34.56.78:32400/web/`? If no, you don’t have direct access. May be CG-NAT, may be firewalled somewhere, impossible for us to say.
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### Author:  [@seshuk1](https://forums.plex.tv/u/seshuk1)
#### Post date: [June 27, 2023, 2:50am UTC](https://forums.plex.tv/t/remote-access-only-2mbps/841674/3 "2023-06-27T02:50:42Z")
even i got same issue , all my clients getting 2Mbps limit on their streaming devices
Help please
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [June 27, 2023, 6:01am UTC](https://forums.plex.tv/t/remote-access-only-2mbps/841674/4 "2023-06-27T06:01:00Z")
„Indirect“ connections imply there’s an issue with your remote access setup. That can be the configuration inside Plex but it can also be an issue on the host (firewall, network configuration…), your local network and router, or the ISP (in which case it’s usually outside your own control).
Did you already have a look at the related troubleshooting support article?
[https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)
#
There’s also a guide with some more details on how to pin down the root cause of your remote access issues.
> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…
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### Author:  [@retro1982](https://forums.plex.tv/u/retro1982)
#### Post date: [June 27, 2023, 10:38pm UTC](https://forums.plex.tv/t/remote-access-only-2mbps/841674/5 "2023-06-27T22:38:14Z")
Hi,
I think you are encountering the same bug like i do on the ios client ([iOS Plex app won't give transcode options above 480p](https://forums.plex.tv/t/ios-plex-app-wont-give-transcode-options-above-480p/801671)) Try with an android client or the web client, if u can select the desired bitrates there, its just the very annoying ios client bug …
Nice Regards,
Martin
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [September 25, 2023, 10:39pm UTC](https://forums.plex.tv/t/remote-access-only-2mbps/841674/6 "2023-09-25T22:39:10Z")
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