# Remote access or no remote access

**URL:** <https://forums.plex.tv/t/remote-access-or-no-remote-access/749136>\
**Category:** Remote Access\
**Tags:** server-synology\
**Created:** [October 7, 2021, 11:09pm UTC](https://forums.plex.tv/t/remote-access-or-no-remote-access/749136 "2021-10-07T23:09:21Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![molaker](https://avatars.discourse-cdn.com/v4/letter/m/a587f6/32.png) [@molaker](https://forums.plex.tv/u/molaker)\
**Post date:** [October 7, 2021, 11:09pm UTC](https://forums.plex.tv/t/remote-access-or-no-remote-access/749136/1 "2021-10-07T23:09:21Z")

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Server Version#: 1.24.4.5081  
Player Version#:  
I recently set up my new Synology DS920+ and installed PMS to run on it. Ever since, it runs only a few seconds to minutes and remote access is shown as not available. I have port 32400 manually set and I have 32400 port forwarded on my router (it was working fine with my old desktop server). So, I have been battling this few a couple of days now until I notice one of my remote clients was watching a video, but Remote Access was still shown as not available. I had another client try and he was able to connect, too.

So, what would make PMS show remote access as unavailable yet still allow remote access? I’m really stumped.

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**Author:** ![nefarioussam](https://avatars.discourse-cdn.com/v4/letter/n/c0e974/32.png) [@nefarioussam](https://forums.plex.tv/u/nefarioussam)\
**Post date:** [October 8, 2021, 2:00pm UTC](https://forums.plex.tv/t/remote-access-or-no-remote-access/749136/3 "2021-10-08T14:00:51Z")

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I’m running into the exact same scenario and even created a separate topic post for it just now. Wish I had seen this in my original search as it would have saved me a few hours of racking my brain!

Thanks!

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**Author:** ![molaker](https://avatars.discourse-cdn.com/v4/letter/m/a587f6/32.png) [@molaker](https://forums.plex.tv/u/molaker)\
**Post date:** [October 8, 2021, 3:27pm UTC](https://forums.plex.tv/t/remote-access-or-no-remote-access/749136/4 "2021-10-08T15:27:20Z")

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One thing that throws me is when I run [canyouseeme.org](http://canyouseeme.org). Shouldn’t it show port 32400 open? Since my PMS is on my Synology NAS, I installed Firefox on it so I could run [canyouseeme.org](http://canyouseeme.org) from the NAS and it still doesn’t show port 32400 open.

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [October 8, 2021, 4:27pm UTC](https://forums.plex.tv/t/remote-access-or-no-remote-access/749136/5 "2021-10-08T16:27:58Z")

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Monitor playback via [Plex Dashboard](https://support.plex.tv/articles/200871837-status-and-dashboard/) → Now Playing.

Connections listed as Remote are using remote access.

Connections listed as Indirect are using [Plex Relay](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/).

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [February 18, 2022, 1:33pm UTC](https://forums.plex.tv/t/remote-access-or-no-remote-access/749136/7 "2022-02-18T13:33:07Z")

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