# Remote Access Problem after the last update **URL:** \ **Category:** Remote Access\ **Tags:** server-nvidia-shield\ **Created:** [May 8, 2020, 10:03pm UTC](https://forums.plex.tv/t/remote-access-problem-after-the-last-update/587457 "2020-05-08T22:03:37Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![johncarlosmurillo\_hotmail\_com](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/johncarlosmurillo_hotmail_com/32/237297_2.png) [@johncarlosmurillo\_hotmail\_com](https://forums.plex.tv/u/johncarlosmurillo_hotmail_com)\ **Post date:** [May 8, 2020, 10:03pm UTC](https://forums.plex.tv/t/remote-access-problem-after-the-last-update/587457/1 "2020-05-08T22:03:38Z")
Server Version#: Player Version#:8.0.1.17410 We have problems with remote access, it turns on and off by itself and does not give access outside the local network, this happened after the last update of plex media server ---
**Author:** ![Vertabray](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/vertabray/32/188028_2.png) [@Vertabray](https://forums.plex.tv/u/Vertabray)\ **Post date:** [May 9, 2020, 1:01am UTC](https://forums.plex.tv/t/remote-access-problem-after-the-last-update/587457/2 "2020-05-09T01:01:58Z")
I too have the same issue ☹ I have check my public IP and the port and I can be accessed via the net but Plex remote access still offline ---
**Author:** ![BodilyFluids](https://avatars.discourse-cdn.com/v4/letter/b/3ec8ea/32.png) [@BodilyFluids](https://forums.plex.tv/u/BodilyFluids)\ **Post date:** [May 9, 2020, 5:29am UTC](https://forums.plex.tv/t/remote-access-problem-after-the-last-update/587457/3 "2020-05-09T05:29:29Z")
same. been beating my head against a wall for 8+ hours. checked firewall. forwarding. nat issue. ISP. found its plex security issue which isn’t reassuring… hope they patch fast ---
**Author:** ![Yericus](https://avatars.discourse-cdn.com/v4/letter/y/90db22/32.png) [@Yericus](https://forums.plex.tv/u/Yericus)\ **Post date:** [May 9, 2020, 9:28am UTC](https://forums.plex.tv/t/remote-access-problem-after-the-last-update/587457/4 "2020-05-09T09:28:19Z")
Same issue. Remote access does not stay connected (1 second green then turns back red), AND remote access turns itself to DISABLED by itself. ---
**Author:** ![Keko\_Jones](https://avatars.discourse-cdn.com/v4/letter/k/bc8723/32.png) [@Keko\_Jones](https://forums.plex.tv/u/Keko_Jones)\ **Post date:** [May 10, 2020, 1:43am UTC](https://forums.plex.tv/t/remote-access-problem-after-the-last-update/587457/5 "2020-05-10T01:43:30Z")
I’m having this same issue. ---
**Author:** ![gandalfarcher](https://avatars.discourse-cdn.com/v4/letter/g/ecccb3/32.png) [@gandalfarcher](https://forums.plex.tv/u/gandalfarcher)\ **Post date:** [May 10, 2020, 2:31am UTC](https://forums.plex.tv/t/remote-access-problem-after-the-last-update/587457/6 "2020-05-10T02:31:33Z")
I am having the same issue, remote server working great (with management) for years, however for about a week GREEN available about outside of network then turns red after 10 seconds. Banging my head trying different solutions, nothing has worked. Nobody outside of my house can access server. Help, please and thank you. ---
**Author:** ![Mig74](https://avatars.discourse-cdn.com/v4/letter/m/a4c791/32.png) [@Mig74](https://forums.plex.tv/u/Mig74)\ **Post date:** [May 10, 2020, 6:17am UTC](https://forums.plex.tv/t/remote-access-problem-after-the-last-update/587457/7 "2020-05-10T06:17:56Z")
Same issue on a Synology but if I fix the port it seems fine. Have you tried this? ---
**Author:** ![benyeager](https://avatars.discourse-cdn.com/v4/letter/b/ebca7d/32.png) [@benyeager](https://forums.plex.tv/u/benyeager)\ **Post date:** [May 13, 2020, 7:32pm UTC](https://forums.plex.tv/t/remote-access-problem-after-the-last-update/587457/8 "2020-05-13T19:32:20Z")
If you’re using a VPN… Try this. > **[Selectively routing Plex through your VPN | Comparitech](https://www.comparitech.com/plex/plex-vpn-routing/)** > > Plex is perfect for mobile, but getting it to stream when your server uses a VPN can be tricky. Here’s everything you need to know. ---
**Author:** ![thekiefs](https://avatars.discourse-cdn.com/v4/letter/t/a3d4f5/32.png) [@thekiefs](https://forums.plex.tv/u/thekiefs)\ **Post date:** [June 10, 2020, 12:13pm UTC](https://forums.plex.tv/t/remote-access-problem-after-the-last-update/587457/9 "2020-06-10T12:13:14Z")
I started having this issue. Can someone from Plex please help? Others recently experiencing this issue: > [@Getting frustrated with Plex Server on Shield going offline](https://forums.plex.tv/t/getting-frustrated-with-plex-server-on-shield-going-offline/580655): > > Server Version#: 1.19.1.2630 Player Version#: Multiple devices Hi, I keep updating Plex, but irrespective of that I keep experiencing issues with the server. The server is running on an Nvidia Shield and using a USB drive attached to the Nvidia. The primary use is as a server for local devices (same subnet). The main issue is that very frequently the server results to be offline on many devices and only available to a few of them. I use the player on iOS (iPhone and iPad), Mac OS, Windows, Oc… [https://forums.plex.tv/t/plexus-broken-for-me-on-nvidia-shield-tv-and-android-phone-keep-saying-my-server-is-offline-i-have-to-reconnect-log-back-in-again-this-is-urgent/550240/5](https://forums.plex.tv/t/plexus-broken-for-me-on-nvidia-shield-tv-and-android-phone-keep-saying-my-server-is-offline-i-have-to-reconnect-log-back-in-again-this-is-urgent/550240/5) ---
**Author:** ![ajpwright](https://avatars.discourse-cdn.com/v4/letter/a/dec6dc/32.png) [@ajpwright](https://forums.plex.tv/u/ajpwright)\ **Post date:** [June 15, 2020, 9:35pm UTC](https://forums.plex.tv/t/remote-access-problem-after-the-last-update/587457/10 "2020-06-15T21:35:08Z")
I came here to post this - it is odd, only happening in the last week after upgrading to the plex pass - assume a coincidence, but also just not available on local network. Nothing else has changed. ---
**Author:** ![Paridice](https://avatars.discourse-cdn.com/v4/letter/p/e9a140/32.png) [@Paridice](https://forums.plex.tv/u/Paridice)\ **Post date:** [June 15, 2020, 11:23pm UTC](https://forums.plex.tv/t/remote-access-problem-after-the-last-update/587457/11 "2020-06-15T23:23:13Z")
Same here. I had to work with mine to get it to stick even after the downgrade. ---
**Author:** ![thekiefs](https://avatars.discourse-cdn.com/v4/letter/t/a3d4f5/32.png) [@thekiefs](https://forums.plex.tv/u/thekiefs)\ **Post date:** [June 21, 2020, 3:22am UTC](https://forums.plex.tv/t/remote-access-problem-after-the-last-update/587457/13 "2020-06-21T03:22:19Z")
Has anyone noticed that this only happens after scheduled tasks are run? ---
**Author:** ![SaraSassypants](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sarasassypants/32/115977_2.png) [@SaraSassypants](https://forums.plex.tv/u/SaraSassypants)\ **Post date:** [June 22, 2020, 3:31am UTC](https://forums.plex.tv/t/remote-access-problem-after-the-last-update/587457/14 "2020-06-22T03:31:55Z")
This has happened to me too. Running version 1.19.4.2935 on a QNAP NAS. Will show “Fully accessible outside your network” then after a few minutes goes to “Not available outside your network”. I have manual port forwarding open to 32400 which I’ve tested on [http://canyouseeme.org/](http://canyouseeme.org/) and theres no issues there. Don’t have a VPN, don’t have a Firewall. Not sure what the deal is. ---
**Author:** ![Warriorprime26\_hotmail\_com](https://avatars.discourse-cdn.com/v4/letter/w/b2d939/32.png) [@Warriorprime26\_hotmail\_com](https://forums.plex.tv/u/Warriorprime26_hotmail_com)\ **Post date:** [June 29, 2020, 11:23pm UTC](https://forums.plex.tv/t/remote-access-problem-after-the-last-update/587457/15 "2020-06-29T23:23:51Z")
I am having the same issue. I have run through all the recommended fixes to no avail. I have some friends that have similar server environments that seem to do fine with the latest update. I am starting to think this is a Plex side problem on the back end. ---
**Author:** ![warrior5delta](https://avatars.discourse-cdn.com/v4/letter/w/e9c0ed/32.png) [@warrior5delta](https://forums.plex.tv/u/warrior5delta)\ **Post date:** [July 28, 2020, 8:53pm UTC](https://forums.plex.tv/t/remote-access-problem-after-the-last-update/587457/16 "2020-07-28T20:53:04Z")
I to am having this issue, latest server update, Version 1.19.5.3112, was working fine until I updated to this level. have spent half the day troubleshooting, I have exhausted all networking issues ( I work on networks for a living). So far, no one from Plex support has jumped in on this topic. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [August 6, 2020, 10:03pm UTC](https://forums.plex.tv/t/remote-access-problem-after-the-last-update/587457/17 "2020-08-06T22:03:49Z")
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