# Remote access problem
**URL:** https://forums.plex.tv/t/remote-access-problem/411964
**Category:** Remote Access
**Tags:** server-nvidia-shield
**Created:** [May 15, 2019, 9:11am UTC](https://forums.plex.tv/t/remote-access-problem/411964 "2019-05-15T09:11:27Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@sjones369](https://forums.plex.tv/u/sjones369)
#### Post date: [May 15, 2019, 9:11am UTC](https://forums.plex.tv/t/remote-access-problem/411964/1 "2019-05-15T09:11:28Z")
Im running pms on an nvidia shield, i cant seem to get remote access to work since changing isp from talk talk to nowtv. (im now using the nowtv router). Ive reserved ip address, ive forward to external port set at 50000. When i enable remote access igo goes green for 2 seconds the turns back red not accessible from out side your network. Ive created a firewall exception. Any one have any ideas what to do with thus Now tv hub 2 router?
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### Author:  [@pl\_5309](https://forums.plex.tv/u/pl_5309)
#### Post date: [May 15, 2019, 6:43pm UTC](https://forums.plex.tv/t/remote-access-problem/411964/2 "2019-05-15T18:43:16Z")
Did you check to see if you are on CGNAT?
When you go to [http://www.whatsmyip.org/](http://www.whatsmyip.org/) the address should match the WAN address on the router.
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### Author:  [@jdimonte](https://forums.plex.tv/u/jdimonte)
#### Post date: [May 15, 2019, 7:38pm UTC](https://forums.plex.tv/t/remote-access-problem/411964/3 "2019-05-15T19:38:48Z")
Having the same issue
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### Author:  [@sjones369](https://forums.plex.tv/u/sjones369)
#### Post date: [May 15, 2019, 10:22pm UTC](https://forums.plex.tv/t/remote-access-problem/411964/4 "2019-05-15T22:22:19Z")
Hi yes ip is the same.
Stefan mobile
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [August 13, 2019, 9:11am UTC](https://forums.plex.tv/t/remote-access-problem/411964/5 "2019-08-13T09:11:28Z")
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