# Remote Access Qnap **URL:** \ **Category:** Remote Access\ **Tags:** server-qnap\ **Created:** [March 23, 2020, 3:06am UTC](https://forums.plex.tv/t/remote-access-qnap/560164 "2020-03-23T03:06:48Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![the.johnsta](https://avatars.discourse-cdn.com/v4/letter/t/c4cdca/32.png) [@the.johnsta](https://forums.plex.tv/u/the.johnsta)\ **Post date:** [March 23, 2020, 3:06am UTC](https://forums.plex.tv/t/remote-access-qnap/560164/1 "2020-03-23T03:06:48Z")
Hey People, Since the world is coming to an end and I have time on my hands I am trying to fix a problem I haven’t had time to fix but I keep hitting a brick wall. My Plex is running on a Qnap NAS everything run fine at home but when I’m not at home and try and connect as a remote its pretty rubbish. What I have noticed is its not being able to connect using direct connection. and when I go and have a look in the remote access settings it keeps saying that its not accessible from outside my network. When I disable it and then re-enable sometimes it goes green for about a second and then goes red. I have enabled UPnP on my Netgear ORBI (see photo attached) Any help would be great 🙂 Keep safe everyone. ![Screen Shot 2020-03-23 at 15.59.04](https://global.discourse-cdn.com/plex/original/3X/c/3/c3fc75a09119412b92fe1e3cf3e317ea9973aaf5.jpeg) ![Screen Shot 2020-03-23 at 15.59.49](https://global.discourse-cdn.com/plex/original/3X/8/0/80734f3426e7b6991790545c5a5523f09d74cc77.png) Server Version#: 4.22.2 Player Version#: 2.53.0.1063 ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [March 23, 2020, 3:28am UTC](https://forums.plex.tv/t/remote-access-qnap/560164/2 "2020-03-23T03:28:51Z")
> [@the.johnsta](#): > > 4.22.2 4.22.2 is the Plex/web version. What is the QNAP firmware version, What is the PMS server version (Settings - Server - General) ---
**Author:** ![the.johnsta](https://avatars.discourse-cdn.com/v4/letter/t/c4cdca/32.png) [@the.johnsta](https://forums.plex.tv/u/the.johnsta)\ **Post date:** [March 23, 2020, 3:43am UTC](https://forums.plex.tv/t/remote-access-qnap/560164/3 "2020-03-23T03:43:47Z")
Hey, PMS: Version 1.18.8.2527 QNAP: TVS-471 running firmware 4.4.1.1216 ---
**Author:** ![comeaufamily\_comcast\_net](https://avatars.discourse-cdn.com/v4/letter/c/eb9ed0/32.png) [@comeaufamily\_comcast\_net](https://forums.plex.tv/u/comeaufamily_comcast_net)\ **Post date:** [March 25, 2020, 8:51pm UTC](https://forums.plex.tv/t/remote-access-qnap/560164/4 "2020-03-25T20:51:46Z")
same problem using RAX200 netgear router. All firmware and software updated this am. Using xfinity modem set in bridge mode, so no interference by their advanced security ---
**Author:** ![the.johnsta](https://avatars.discourse-cdn.com/v4/letter/t/c4cdca/32.png) [@the.johnsta](https://forums.plex.tv/u/the.johnsta)\ **Post date:** [March 26, 2020, 2:47am UTC](https://forums.plex.tv/t/remote-access-qnap/560164/5 "2020-03-26T02:47:48Z")
So you think its a Netgear problem? ---
**Author:** ![comeaufamily\_comcast\_net](https://avatars.discourse-cdn.com/v4/letter/c/eb9ed0/32.png) [@comeaufamily\_comcast\_net](https://forums.plex.tv/u/comeaufamily_comcast_net)\ **Post date:** [March 26, 2020, 1:49pm UTC](https://forums.plex.tv/t/remote-access-qnap/560164/6 "2020-03-26T13:49:31Z")
No. All setting there are fine. I connected the NAS direct to the modem as a try too. No help ---
**Author:** ![Sickhedrom](https://avatars.discourse-cdn.com/v4/letter/s/b38774/32.png) [@Sickhedrom](https://forums.plex.tv/u/Sickhedrom)\ **Post date:** [March 26, 2020, 9:32pm UTC](https://forums.plex.tv/t/remote-access-qnap/560164/7 "2020-03-26T21:32:19Z")
Same issue with my qnap 853-A goes green after retrying for 2 seconds then off line. Would love some help to fix this ---
**Author:** ![philpham](https://avatars.discourse-cdn.com/v4/letter/p/ba9def/32.png) [@philpham](https://forums.plex.tv/u/philpham)\ **Post date:** [April 9, 2020, 4:10am UTC](https://forums.plex.tv/t/remote-access-qnap/560164/8 "2020-04-09T04:10:32Z")
I have the exact same problem too. To get remote working initially I had to set a custom forwarding port and it will work for a few minutes and then it’ll disconnect again. Then to get it working again I have to login to the PLEX app internally and “Retry” the remote connection again. ---
**Author:** ![markstubb](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/markstubb/32/144306_2.png) [@markstubb](https://forums.plex.tv/u/markstubb)\ **Post date:** [April 9, 2020, 6:20am UTC](https://forums.plex.tv/t/remote-access-qnap/560164/9 "2020-04-09T06:20:39Z")
I’m on a qnap too, have had this issue for months. running 1.19.1.2630 and still not working ---
**Author:** ![spikemixture](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/spikemixture/32/7233_2.png) [@spikemixture](https://forums.plex.tv/u/spikemixture)\ **Post date:** [April 9, 2020, 7:49am UTC](https://forums.plex.tv/t/remote-access-qnap/560164/10 "2020-04-09T07:49:31Z")
The last few days have been terrible with Plex dropping connection, I am running the latest firmware from qnap and have jumped and tried the 4 plex updates in a week. I have tautulli telling me every time plex drops remote connection. I have pages of notifications with no real set pattern. But generally every 5-10 minute plex goes off line for 1-2 minutes and comes back. Then for a few hours it is ok. I have tried multiple router configurations, cables , NAS adapters/setups. Maybe it is my ISP but I have tried EMBY on the same NAS and from reports that is not dropping! I think I am down to PLEX being the issue. These logs were d/l 10 seconds after connection dropped… [Plex Media Server Logs\_2020-04-09\_15-36-54.zip](https://forums.plex.tv/uploads/short-url/1yuL0DoutYqZxSFoMZc29XaHVZa.zip) (5.0 MB) ---
**Author:** ![the.johnsta](https://avatars.discourse-cdn.com/v4/letter/t/c4cdca/32.png) [@the.johnsta](https://forums.plex.tv/u/the.johnsta)\ **Post date:** [April 9, 2020, 8:14am UTC](https://forums.plex.tv/t/remote-access-qnap/560164/11 "2020-04-09T08:14:29Z")
I fixed my issue with contacting my ISP and getting a static IP address and its all good at the moment for few weeks ---
**Author:** ![SimonCraddock](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/simoncraddock/32/135598_2.png) [@SimonCraddock](https://forums.plex.tv/u/SimonCraddock)\ **Post date:** [April 9, 2020, 8:32am UTC](https://forums.plex.tv/t/remote-access-qnap/560164/12 "2020-04-09T08:32:49Z")
I doubt its a QNAP issue mines fine and I’ve had a few QNAP devices. I’d point the finger at your Internet connection. It’ll either be your router port forwarding or your on a Dynamic IP address rather than a static address. If your on a Dynamic address then you’ll need to set up a Dynamic DDNS and use that address to point to your server. Probably also best practice applying a manual setting in Plex for the port forwarding rather than let Plex try to set one automatically using UPNP. Infact I’d use manual port forwarding not UPNP, I’d disable that on your router as its a security risk on its own. ---
**Author:** ![spikemixture](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/spikemixture/32/7233_2.png) [@spikemixture](https://forums.plex.tv/u/spikemixture)\ **Post date:** [April 10, 2020, 2:22am UTC](https://forums.plex.tv/t/remote-access-qnap/560164/13 "2020-04-10T02:22:49Z")
Thanks gentlemen, Firstly i have a static IP address. And also have set port forwarding on/off - everything. As mentioned i have emby running so it could be my ISP but i don’t think so. So that gets me back to Plex - and another update today !! ---
**Author:** ![Sickhedrom](https://avatars.discourse-cdn.com/v4/letter/s/b38774/32.png) [@Sickhedrom](https://forums.plex.tv/u/Sickhedrom)\ **Post date:** [April 10, 2020, 3:29am UTC](https://forums.plex.tv/t/remote-access-qnap/560164/14 "2020-04-10T03:29:23Z")
I found out what was happening on mine. I had system gateway set to default adapter 1 with adapter 2 set as fail over. i found the default gateway failed over to adapter 2. Once i switched it back to adapter 1 Plex is now able to get be accessed out side the network. I have not clue why as all ports have access to the internet. and it should should not matter. ---
**Author:** ![spikemixture](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/spikemixture/32/7233_2.png) [@spikemixture](https://forums.plex.tv/u/spikemixture)\ **Post date:** [April 10, 2020, 5:03am UTC](https://forums.plex.tv/t/remote-access-qnap/560164/15 "2020-04-10T05:03:26Z")
Thanks S, That gives me something to think about. I too have adapter 1 with a failover. And it does failover for reasons unknown. I will try with no failover and come back. and report. Having said that - today’s plex update has not dropped connection in 3 hours since the install ! : 🤞 btw do u have “Auto-select system default gatewaty” or the Select the system default gateway. ---
**Author:** ![philpham](https://avatars.discourse-cdn.com/v4/letter/p/ba9def/32.png) [@philpham](https://forums.plex.tv/u/philpham)\ **Post date:** [April 10, 2020, 9:04am UTC](https://forums.plex.tv/t/remote-access-qnap/560164/16 "2020-04-10T09:04:31Z")
This is legitimately the first response I’ve seen that is different and actually makes sense. I’m going to try this out now and see. ---
**Author:** ![Sickhedrom](https://avatars.discourse-cdn.com/v4/letter/s/b38774/32.png) [@Sickhedrom](https://forums.plex.tv/u/Sickhedrom)\ **Post date:** [April 10, 2020, 9:05pm UTC](https://forums.plex.tv/t/remote-access-qnap/560164/17 "2020-04-10T21:05:38Z")
Not sure who you are asking i want to think you are asking me so i will say, i have the system default gateway set to select the system default gateway “not auto select” with fixed gateway adapter 1 as fixed and secondary fail over set to adapter 2 ---
**Author:** ![philpham](https://avatars.discourse-cdn.com/v4/letter/p/ba9def/32.png) [@philpham](https://forums.plex.tv/u/philpham)\ **Post date:** [April 11, 2020, 12:01am UTC](https://forums.plex.tv/t/remote-access-qnap/560164/18 "2020-04-11T00:01:53Z")
![Screenshot 2020-04-11 08.00.40](https://global.discourse-cdn.com/plex/original/3X/d/0/d0c6e4689830e5d6d04aab98906385b91ac5bc06.png) This is how I have it setup currently and it’s still not working. ---
**Author:** ![spikemixture](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/spikemixture/32/7233_2.png) [@spikemixture](https://forums.plex.tv/u/spikemixture)\ **Post date:** [April 11, 2020, 2:46pm UTC](https://forums.plex.tv/t/remote-access-qnap/560164/19 "2020-04-11T14:46:57Z")
I have tried EVERY combination ussing 1 and and 3 adapter all 3 adapters , auto select , manual select. What I don’t get is why sometimes under _lets call it manual_ , some times 1 or 2 or 3 have the blue earth showing connected to the net. an hour later different ones ‘connected’ And just then I am getting errors ! ![4.3.5 errorCapture](https://global.discourse-cdn.com/plex/original/3X/1/1/11bcc554044d0eec4340e5e69dcc1b5400f1f63a.png) ![4.3.5 erro BrCapture](https://global.discourse-cdn.com/plex/original/3X/e/f/ef4ef5855cbdba7a34138a2907e301254b244557.png) Now that could be causing the plex remote drop outs ---
**Author:** ![Sickhedrom](https://avatars.discourse-cdn.com/v4/letter/s/b38774/32.png) [@Sickhedrom](https://forums.plex.tv/u/Sickhedrom)\ **Post date:** [April 11, 2020, 2:47pm UTC](https://forums.plex.tv/t/remote-access-qnap/560164/20 "2020-04-11T14:47:38Z")
Ahhh i see you only have one port lit up i have all 4 of mine lit up. That defiantly does not make sense for your situation. if that is the case i would start to look at the router. What type of router you using? Are you using upnp, or port forward? 1 router or 2. [Next page](https://forums.plex.tv/t/remote-access-qnap/560164.md?page=2)