# Remote access randomly decides to "not be available" **URL:** \ **Category:** Remote Access\ **Tags:** server-windows\ **Created:** [December 28, 2019, 5:46pm UTC](https://forums.plex.tv/t/remote-access-randomly-decides-to-not-be-available/516347 "2019-12-28T17:46:07Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![shadzy89\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/s/f1d935/32.png) [@shadzy89\_gmail.com](https://forums.plex.tv/u/shadzy89_gmail.com)\ **Post date:** [December 28, 2019, 5:46pm UTC](https://forums.plex.tv/t/remote-access-randomly-decides-to-not-be-available/516347/1 "2019-12-28T17:46:07Z")
Server Version#: Version 1.18.3.2156 I am new to this sort of thing! I have been running Plex fine for 1 year on my Windows10 PC. I run 443 Port forward to 32400 on my router (no UPNP) and I lso because im lazy run a DynDNS service which updates my DNS record everytime my IP changes (because yaaay no static IP) After Plex version update to the version provided above, my Remote Access “stopped working” I can confirm that it is not a W10 issue nor is it router issue as those elements have stayed the same throughout. I am going to restart my router as I think its been a while but I am sure this wont help. Where can I begin looking at this issue to see what it permanently is? ---
**Author:** ![shadzy89\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/s/f1d935/32.png) [@shadzy89\_gmail.com](https://forums.plex.tv/u/shadzy89_gmail.com)\ **Post date:** [December 28, 2019, 5:56pm UTC](https://forums.plex.tv/t/remote-access-randomly-decides-to-not-be-available/516347/2 "2019-12-28T17:56:28Z")
Restarted my router and it wasn’t the case! Any assistance and general guidance would be useful! ---
**Author:** ![pshanew](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pshanew/32/160555_2.png) [@pshanew](https://forums.plex.tv/u/pshanew)\ **Post date:** [December 28, 2019, 6:47pm UTC](https://forums.plex.tv/t/remote-access-randomly-decides-to-not-be-available/516347/3 "2019-12-28T18:47:22Z")
This support article describes a few things to check (double NAT, CGNAT, port forwarding configuration…) and may be a good place to start troubleshooting: > **[Troubleshooting Remote Access | Plex Support](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)** > > Most people attempting to enable Remote Access for their Plex Media Server shouldn’t run into issues. However, if you do... ---
**Author:** ![shadzy89\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/s/f1d935/32.png) [@shadzy89\_gmail.com](https://forums.plex.tv/u/shadzy89_gmail.com)\ **Post date:** [December 28, 2019, 8:06pm UTC](https://forums.plex.tv/t/remote-access-randomly-decides-to-not-be-available/516347/4 "2019-12-28T20:06:43Z")
I forgot to mention sorry I have followed all of those first before posting, nothing points itself out. Everything is ruled out also as it was a working setup since plex update and nothing else in the environment has changed! Where can I obtain the logs, would they help in this case? ---
**Author:** ![nokdim](https://avatars.discourse-cdn.com/v4/letter/n/7ab992/32.png) [@nokdim](https://forums.plex.tv/u/nokdim)\ **Post date:** [December 28, 2019, 8:26pm UTC](https://forums.plex.tv/t/remote-access-randomly-decides-to-not-be-available/516347/5 "2019-12-28T20:26:10Z")
Check [canyouseeme.org](http://canyouseeme.org) and specify port 443 and check for success when it’s broken. If it doesn’t show success that means your port forwarding is breaking. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 27, 2020, 5:46pm UTC](https://forums.plex.tv/t/remote-access-randomly-decides-to-not-be-available/516347/6 "2020-03-27T17:46:12Z")
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