# Remote Access refuses to work
**URL:** https://forums.plex.tv/t/remote-access-refuses-to-work/178101
**Category:** General Discussions
**Created:** [February 1, 2017, 10:25pm UTC](https://forums.plex.tv/t/remote-access-refuses-to-work/178101 "2017-02-01T22:25:13Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@spsanderson](https://forums.plex.tv/u/spsanderson)
#### Post date: [February 1, 2017, 10:25pm UTC](https://forums.plex.tv/t/remote-access-refuses-to-work/178101/1 "2017-02-01T22:25:13Z")
I have been using remote access for sometime, and I have been using it on my Shield for sometime as well. Suddenly, however I cannot use it, I try to listen to my music when at the gym or at work and…nothing. I go to the server settings and see that it is not available on my network which is odd, so I disable the feature and then re-enable it. It quickly will enable and then very quickly disable. Not to sure what the issue is.
I have the latest os on my Nvidia. I have a Nighthawk x6 router
I do have the log files and database if needed.
\*\*\* UPDATE \*\*\*
I was able to resolve this by unchecking the: Enable Support for IPv6 option and saving changes.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [January 7, 2020, 10:40pm UTC](https://forums.plex.tv/t/remote-access-refuses-to-work/178101/2 "2020-01-07T22:40:34Z")