### Author:  [@stopityouguys](https://forums.plex.tv/u/stopityouguys)
#### Post date: [April 27, 2025, 7:12pm UTC](https://forums.plex.tv/t/remote-access-set-up/915090/1 "2025-04-27T19:12:16Z")
Server Version#: 1.41.6.9685
Player Version#: 1.41.6.9685
\
Hello forums! I’ve only ever used my Plex server on my home network and am now trying to set up my remote access for a watch party at a friend’s house, but am running into difficulty enabling the feature. I’ve gone through the troubleshooting, but I’m a bit out of my depth on these issues. I looked up my router manual (it’s an Arris BGW210, provided by AT&T my isp) and can’t find any mention of it supporting the “UPnP” or “NAT-PMP” feature, so maybe that’s the issue? Figured I should ask here first. I’ll also include a screengrab of the remote access page, just in case. Thanks for the help 🙂
---
### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [April 27, 2025, 7:44pm UTC](https://forums.plex.tv/t/remote-access-set-up/915090/2 "2025-04-27T19:44:21Z")
Let’s just try to start with configuring a manual port forward on the Arris router.
The public port doesn’t have to be 32400 – just make sure to let Plex know whatever public port you’re using.
> **[Arris BGW210-700 Router Port Forwarding Steps](https://portforward.com/arris/bgw210-700/)**
>
> Setting up an open port in the Arris BGW210-700 router is easy. All you need is 5 minutes to follow our simple 4 step guide.
#
If it’s not working, there’s a detailed guide on how to troubleshoot remote access issues.
> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…
---
### Author:  [@stopityouguys](https://forums.plex.tv/u/stopityouguys)
#### Post date: [April 27, 2025, 8:14pm UTC](https://forums.plex.tv/t/remote-access-set-up/915090/3 "2025-04-27T20:14:04Z")
Thanks for the response. I try the manual specifying and it will switch on to green for just a moment before going red again. I made sure that my vpn was turned off.
---
### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [April 27, 2025, 9:09pm UTC](https://forums.plex.tv/t/remote-access-set-up/915090/4 "2025-04-27T21:09:59Z")
Check out the troubleshooting guide.
If you need help, we’ll need to know the actual output of the different steps (beyond it not working) – e.g., can you see the router’s WAN IP and the specified public port from outside your home network (e.g. using a service like [canyouseeme.org](http://canyouseeme.org)), and does the WAN IP of your router match that seen from the outside + the one listed in the Plex remote access settings?
---
### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [July 26, 2025, 9:10pm UTC](https://forums.plex.tv/t/remote-access-set-up/915090/5 "2025-07-26T21:10:56Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.