# Remote Access Stopped Working
**URL:** https://forums.plex.tv/t/remote-access-stopped-working/847007
**Category:** Remote Access
**Tags:** server-mac, ios-legacy
**Created:** [July 11, 2023, 5:31pm UTC](https://forums.plex.tv/t/remote-access-stopped-working/847007 "2023-07-11T17:31:33Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@biggestapple](https://forums.plex.tv/u/biggestapple)
#### Post date: [July 11, 2023, 5:31pm UTC](https://forums.plex.tv/t/remote-access-stopped-working/847007/1 "2023-07-11T17:31:33Z")
Server Version#: Version 4.110.1
Remote access appears as successful ( I get the “Fully accessible outside your network” message) but when trying to access my library via the iOS app, it says my server is offline and none of my library is available. Have tried turning remote access off and back on again, logging in and back in, etc but no luck. Works fine when on the same network. Any ideas?
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### Author:  [@biggestapple](https://forums.plex.tv/u/biggestapple)
#### Post date: [July 11, 2023, 5:32pm UTC](https://forums.plex.tv/t/remote-access-stopped-working/847007/2 "2023-07-11T17:32:26Z")
[Server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) attached.
[Plex Media Server Logs\_2023-07-11\_18-27-51.zip](https://forums.plex.tv/uploads/short-url/uvSLvg1jPEamHEx8D3JlZcyH599.zip) (488.5 KB)
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### Author:  [@biggestapple](https://forums.plex.tv/u/biggestapple)
#### Post date: [July 12, 2023, 1:01pm UTC](https://forums.plex.tv/t/remote-access-stopped-working/847007/3 "2023-07-12T13:01:17Z")
Looking at other posts of a similar topic it looks like perhaps my certificate needs to be reset?
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### Author:  [@JaysPlex](https://forums.plex.tv/u/JaysPlex)
#### Post date: [July 12, 2023, 7:14pm UTC](https://forums.plex.tv/t/remote-access-stopped-working/847007/4 "2023-07-12T19:14:16Z")
Is (Kirk’s Plex) the name of your phone or the name of the server?
I saw another post where the apostrophe in the name gave the same error message I see in your logs
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### Author:  [@biggestapple](https://forums.plex.tv/u/biggestapple)
#### Post date: [July 12, 2023, 7:27pm UTC](https://forums.plex.tv/t/remote-access-stopped-working/847007/5 "2023-07-12T19:27:11Z")
Name of my server and yes, that other post is likely mine.
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### Author:  [@biggestapple](https://forums.plex.tv/u/biggestapple)
#### Post date: [July 13, 2023, 9:04am UTC](https://forums.plex.tv/t/remote-access-stopped-working/847007/6 "2023-07-13T09:04:54Z")
I removed the apostrophe but that hasn’t resolved the issue. Also seems strange that the issue would be the apostrophe as everything had been working up until very recently.
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### Author:  [@biggestapple](https://forums.plex.tv/u/biggestapple)
#### Post date: [August 11, 2023, 1:57pm UTC](https://forums.plex.tv/t/remote-access-stopped-working/847007/7 "2023-08-11T13:57:04Z")
Anyone have any ideas on how to resolve? I now can’t even access my library when on the same network
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### Author:  [@biggestapple](https://forums.plex.tv/u/biggestapple)
#### Post date: [October 13, 2023, 12:59pm UTC](https://forums.plex.tv/t/remote-access-stopped-working/847007/8 "2023-10-13T12:59:55Z")
Still looking for help with this. Can anyone offer any advice?
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [January 11, 2024, 1:00pm UTC](https://forums.plex.tv/t/remote-access-stopped-working/847007/9 "2024-01-11T13:00:21Z")
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