# Remote Access stopped working

**URL:** <https://forums.plex.tv/t/remote-access-stopped-working/936006>\
**Category:** Remote Access\
**Tags:** server-windows\
**Created:** [February 3, 2026, 12:41am UTC](https://forums.plex.tv/t/remote-access-stopped-working/936006 "2026-02-03T00:41:47Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![PhysicsTeacher](https://avatars.discourse-cdn.com/v4/letter/p/58956e/32.png) [@PhysicsTeacher](https://forums.plex.tv/u/PhysicsTeacher)\
**Post date:** [February 3, 2026, 12:41am UTC](https://forums.plex.tv/t/remote-access-stopped-working/936006/1 "2026-02-03T00:41:47Z")

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Server Version#: 1.42.2.10156 (was 1.43.0.10467)  
Player Version#:  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

With no changes to my network or Plex config, Remote Access has stopped working.

Plex Server is running on a dedicated Windows PC that is used for no other purpose. Automatic updates are disabled.

I run a Unifi network. I have the port forwarded correctly.

My ISP is AT&T Fiber. Again, no changes. It is set for IP passthrough.

This configuration has been unchanged for months. I recently upgraded to the latest version of Plex Server but I am unsure if this problem began at that time.

I tried downgrading but the situation remains.

[Plex Media Server.log](https://forums.plex.tv/uploads/short-url/nJhxo3QN9eHeHhENeQ7UcdAuA26.log) (45.8 KB)

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [February 3, 2026, 12:53am UTC](https://forums.plex.tv/t/remote-access-stopped-working/936006/2 "2026-02-03T00:53:17Z")

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There’s a lot of „moving parts“ when it comes to remote access. Some of those can change without further announcement, e.g. by your ISP.

Have you already verified if your port forward is still working → the specified public port is visible/accessible from outside your home network (e.g. using a service like [canyouseeme.org](http://canyouseeme.org))?

> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [May 4, 2026, 12:53am UTC](https://forums.plex.tv/t/remote-access-stopped-working/936006/3 "2026-05-04T00:53:58Z")

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