# Remote Access stopped working

**URL:** <https://forums.plex.tv/t/remote-access-stopped-working/945016>\
**Category:** Remote Access\
**Tags:** server-windows\
**Created:** [October 23, 2026, 5:54pm UTC](https://forums.plex.tv/t/remote-access-stopped-working/945016 "2026-10-23T17:54:40Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![diegogirn194](https://avatars.discourse-cdn.com/v4/letter/d/a3d4f5/32.png) [@diegogirn194](https://forums.plex.tv/u/diegogirn194)\
**Post date:** [October 23, 2026, 5:54pm UTC](https://forums.plex.tv/t/remote-access-stopped-working/945016/1 "2026-10-23T17:54:40Z")

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Server Version#:1.43.5.11029  
Player Version#:  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

[Plex Media Server Logs\_2026-10-23\_11-09-30.zip](https://forums.plex.tv/uploads/short-url/ztYvRiOlM1PdTArsyqJRsPXxP73.zip) (1.6 MB)

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**Author:** ![veeejay](https://avatars.discourse-cdn.com/v4/letter/v/9dc877/32.png) [@veeejay](https://forums.plex.tv/u/veeejay)\
**Post date:** [October 23, 2026, 6:54pm UTC](https://forums.plex.tv/t/remote-access-stopped-working/945016/2 "2026-10-23T18:54:52Z")

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What have you done to try and fix it so far?

Are you using a manual port forward? Did you check if the rule is still valid?

What does this say for the port you opened: [https://canyouseeme.org/](https://canyouseeme.org/) ?

Did your ISP move you behind CGNAT? Your router would report it’s WAN IP between 100.64.0.0 - 100.127.255.255 if you were. If it’s not in that range, does the ip match the ip shown at the canyouseeme site above?

What’s your network setup like? What equipment? Just an ISP gateway?

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<div class="post-metadata">

**Author:** ![diegogirn194](https://avatars.discourse-cdn.com/v4/letter/d/a3d4f5/32.png) [@diegogirn194](https://forums.plex.tv/u/diegogirn194)\
**Post date:** [October 23, 2026, 8:51pm UTC](https://forums.plex.tv/t/remote-access-stopped-working/945016/3 "2026-10-23T20:51:03Z")

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Thank you for answering, I’ve done some of the troubleshooting found today in another post, checked the certificate v2. I’m not using a manual port forwarding, I was relying mostly on the UnPn.

My setup would be the huawei router from my ISP, then all it’s connected through a Deco X20 from Tp Link i t was working previously, after finishing the update, I got an error and I had to reload the page of my server, and then, it didn’t worked, I do not use docker or anything like that, just my laptop connected with some hardrivers and normal plex install on windows.