# Remote access stuck, forces relay - needs new certificate

**URL:** <https://forums.plex.tv/t/remote-access-stuck-forces-relay-needs-new-certificate/940834>\
**Category:** Remote Access\
**Tags:** server-mac\
**Created:** [July 20, 2026, 6:50am UTC](https://forums.plex.tv/t/remote-access-stuck-forces-relay-needs-new-certificate/940834 "2026-07-20T06:50:08Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![morkjt](https://avatars.discourse-cdn.com/v4/letter/m/838e76/32.png) [@morkjt](https://forums.plex.tv/u/morkjt)\
**Post date:** [July 20, 2026, 6:50am UTC](https://forums.plex.tv/t/remote-access-stuck-forces-relay-needs-new-certificate/940834/1 "2026-07-20T06:50:08Z")

</div>

PMS 1.43.3.10828, native Apple Silicon macOS.

Remote Access briefly turns green, then red.

Manual forwarding is:  
public TCP 32401 → 192.168.50.207 TCP 32400

The external port is continuously confirmed open by CanYouSeeMe.  
Public/WAN IP is 188.211.162.x.

PMS self-test fails with:  
curl error 60: SSL certificate problem: unable to get local issuer certificate

The plex.direct CertificateUUID is:  
908edc205bfe41c69548d583d74f4110

Removing the local CertificateUUID/Version and restarting caused Plex  
to restore/reuse the same UUID. Can any Plex staff member please reset/re-provision the server’s plex.direct certificate or verify its certificate chain.