# Remote access suddenly not working, really need help

**URL:** <https://forums.plex.tv/t/remote-access-suddenly-not-working-really-need-help/937992>\
**Category:** Remote Access\
**Tags:** server-windows\
**Created:** [April 14, 2026, 3:59pm UTC](https://forums.plex.tv/t/remote-access-suddenly-not-working-really-need-help/937992 "2026-04-14T15:59:28Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![socialsmile](https://avatars.discourse-cdn.com/v4/letter/s/bc79bd/32.png) [@socialsmile](https://forums.plex.tv/u/socialsmile)\
**Post date:** [April 14, 2026, 3:59pm UTC](https://forums.plex.tv/t/remote-access-suddenly-not-working-really-need-help/937992/1 "2026-04-14T15:59:28Z")

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Hi everyone,

I’m running into an issue with my Plex Media Server on Windows and hoping someone here might have insight.

As of yesterday, remote access suddenly stopped working no one can access my library externally anymore. What’s confusing is that in Plex settings, it still shows **“Fully accessible outside your network”** with the green checkmark, and the port is set to **32400**.

i can access my server on my local network even on my plex app but as soon as i turn off wifi its gone not accessible

Nothing has changed on my end (no router changes, firewall updates, etc.), so I’m trying to figure out what could be causing this.

Has anyone experienced this before? Could this be related to my ISP blocking something, or is there something else I should be checking (port forwarding, double NAT, etc.)?

Appreciate any help or direction.

Server Version#:  
Player Version#:1.112.0.359-0d79a49f

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**Author:** ![MovieFan](https://avatars.discourse-cdn.com/v4/letter/m/779978/32.png) [@MovieFan](https://forums.plex.tv/u/MovieFan)\
**Post date:** [April 14, 2026, 11:42pm UTC](https://forums.plex.tv/t/remote-access-suddenly-not-working-really-need-help/937992/2 "2026-04-14T23:42:49Z")

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I would check your router. Your ISP might have pushed a firmware update that changed something.

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**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\
**Post date:** [April 15, 2026, 2:29am UTC](https://forums.plex.tv/t/remote-access-suddenly-not-working-really-need-help/937992/3 "2026-04-15T02:29:27Z")

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Have you reviewed:  
Remote Access FAQ  
[https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [July 14, 2026, 2:30am UTC](https://forums.plex.tv/t/remote-access-suddenly-not-working-really-need-help/937992/4 "2026-07-14T02:30:17Z")

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