# Remote access suddenly stopped working

**URL:** <https://forums.plex.tv/t/remote-access-suddenly-stopped-working/639601>\
**Category:** Remote Access\
**Tags:** server-windows\
**Created:** [October 3, 2020, 9:52pm UTC](https://forums.plex.tv/t/remote-access-suddenly-stopped-working/639601 "2020-10-03T21:52:27Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![devovu](https://avatars.discourse-cdn.com/v4/letter/d/7bcc69/32.png) [@devovu](https://forums.plex.tv/u/devovu)\
**Post date:** [October 3, 2020, 9:52pm UTC](https://forums.plex.tv/t/remote-access-suddenly-stopped-working/639601/1 "2020-10-03T21:52:27Z")

</div>

Hi! I suddenly have issues with my remote access since last night (~12 hours ago). I didn’t update anything or make any changes anywhere but my users can’t connect to it (I can connect within my network (e.g. on another desktop on the same network) but I can’t connect via Android or my users can’t connect via anything). I’ve attached my logs, anyone have any idea what can be causing this issue? For reference it’s a Windows 10 server, no VPN.

Server Version#: 1.20.1.3252  
Player Version#: 1.9.0.1203-00f2b4d9  
[Plex Media Server Logs\_2020-10-03\_17-42-40.zip](https://forums.plex.tv/uploads/short-url/xNNDuf3Dym28BqezjnuEhDTh6xz.zip) (3.0 MB)

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**Author:** ![Sukopro](https://avatars.discourse-cdn.com/v4/letter/s/4af34b/32.png) [@Sukopro](https://forums.plex.tv/u/Sukopro)\
**Post date:** [October 4, 2020, 12:33am UTC](https://forums.plex.tv/t/remote-access-suddenly-stopped-working/639601/2 "2020-10-04T00:33:26Z")

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me pasa lo mismo y nose solucionarlo me dicen que active el debug y desactive el verbose reinicie el servidor y mande el registro pero no se lo que significa debug y verbose si me pueden ayudar lo agradeceria mucho

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**Author:** ![devovu](https://avatars.discourse-cdn.com/v4/letter/d/7bcc69/32.png) [@devovu](https://forums.plex.tv/u/devovu)\
**Post date:** [October 24, 2020, 1:49am UTC](https://forums.plex.tv/t/remote-access-suddenly-stopped-working/639601/3 "2020-10-24T01:49:36Z")

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@ChuckPa Sorry to ping you but I’m still having this issue. It only seems to work if I disable secure connections. Any idea what can be causing it or if I can do anything on my end?

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**Author:** ![OrcD3vil](https://avatars.discourse-cdn.com/v4/letter/o/bb73d2/32.png) [@OrcD3vil](https://forums.plex.tv/u/OrcD3vil)\
**Post date:** [October 24, 2020, 2:31am UTC](https://forums.plex.tv/t/remote-access-suddenly-stopped-working/639601/4 "2020-10-24T02:31:43Z")

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same issue as this thread but yet no fix…

> [@Most recent Plex upgrade broke remote access?](https://forums.plex.tv/t/most-recent-plex-upgrade-broke-remote-access/616660/23):
>
> I am experiencing similar issues. When attempting to stream remotely I experience constant buffering no matter what quality I stream. A very interesting (possibly telling) fact is that if I use plex’s relay servers then everything works perfectly (albeit at a worse stream quality). I am running version 1.20.1.3252 of plex media server My port forwarding is NOT the issue as the canyouseeme says I am configured properly I am also able to manually type in my IP address and reach my plex server f…

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<div class="post-metadata">

**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [October 24, 2020, 3:15am UTC](https://forums.plex.tv/t/remote-access-suddenly-stopped-working/639601/5 "2020-10-24T03:15:27Z")

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May I see your logs please (DEBUG only – not VERBOSE)

captured about 2 minutes after restarting (5 minutes is better but asking you to let Plex sit idle that long is torture 😉 )

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<div class="post-metadata">

**Author:** ![OrcD3vil](https://avatars.discourse-cdn.com/v4/letter/o/bb73d2/32.png) [@OrcD3vil](https://forums.plex.tv/u/OrcD3vil)\
**Post date:** [October 24, 2020, 3:20am UTC](https://forums.plex.tv/t/remote-access-suddenly-stopped-working/639601/6 "2020-10-24T03:20:44Z")

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Turning off Plex now will start again in 1 minute then let run for 5

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<div class="post-metadata">

**Author:** ![OrcD3vil](https://avatars.discourse-cdn.com/v4/letter/o/bb73d2/32.png) [@OrcD3vil](https://forums.plex.tv/u/OrcD3vil)\
**Post date:** [October 24, 2020, 3:29am UTC](https://forums.plex.tv/t/remote-access-suddenly-stopped-working/639601/7 "2020-10-24T03:29:05Z")

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[Plex Media Server Logs\_2020-10-23\_22-28-36.zip](https://forums.plex.tv/uploads/short-url/ydYkyNhTCWHL0suL7BFTzC3EJnj.zip) (3.1 MB)

Here are the log files think it was running for 3-5 minutes  
@ChuckPa

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<div class="post-metadata">

**Author:** ![Sukopro](https://avatars.discourse-cdn.com/v4/letter/s/4af34b/32.png) [@Sukopro](https://forums.plex.tv/u/Sukopro)\
**Post date:** [October 24, 2020, 6:01am UTC](https://forums.plex.tv/t/remote-access-suddenly-stopped-working/639601/8 "2020-10-24T06:01:03Z")

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me sigue sin funcionar el acceso remoto llevo asi aproximadamente 2 meses y sin ninguna solucion ya estoy desesperado… tengo la version Versión 1.20.3.3483 y estos son mis registros [Plex Media Server Logs\_2020-10-24\_07-54-22.zip](https://forums.plex.tv/uploads/short-url/7ohQGZtvJR7jl39a778egI4B2aw.zip) (8.1 MB)

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<div class="post-metadata">

**Author:** ![Sukopro](https://avatars.discourse-cdn.com/v4/letter/s/4af34b/32.png) [@Sukopro](https://forums.plex.tv/u/Sukopro)\
**Post date:** [October 24, 2020, 11:13am UTC](https://forums.plex.tv/t/remote-access-suddenly-stopped-working/639601/9 "2020-10-24T11:13:38Z")

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te dejo una captura de lo que me pasa con el acceso remoto

 ![plex error](https://global.discourse-cdn.com/plex/original/3X/6/0/60cb4c1029262e2936354a4dcca92f34163ba682.jpeg)

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<div class="post-metadata">

**Author:** ![keithkoloff](https://avatars.discourse-cdn.com/v4/letter/k/e68b1a/32.png) [@keithkoloff](https://forums.plex.tv/u/keithkoloff)\
**Post date:** [October 24, 2020, 11:56am UTC](https://forums.plex.tv/t/remote-access-suddenly-stopped-working/639601/10 "2020-10-24T11:56:18Z")

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Im just so frustrated with Plex . Every update creates a new issue . Updates not showing now remote access issues . Is it a old version of Plex that just works I can use?

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<div class="post-metadata">

**Author:** ![devovu](https://avatars.discourse-cdn.com/v4/letter/d/7bcc69/32.png) [@devovu](https://forums.plex.tv/u/devovu)\
**Post date:** [October 24, 2020, 2:34pm UTC](https://forums.plex.tv/t/remote-access-suddenly-stopped-working/639601/11 "2020-10-24T14:34:38Z")

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[Plex Media Server Logs\_2020-10-24\_10-32-14.zip](https://forums.plex.tv/uploads/short-url/7PtkuAEVz6RVqQWmUmO55o7YGJS.zip) (3.1 MB)

Thanks for the response @ChuckPa, I’ve attached the debug (not verbose) logs. Restarted and waited about 5 minutes. Thanks!

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<div class="post-metadata">

**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [October 24, 2020, 3:06pm UTC](https://forums.plex.tv/t/remote-access-suddenly-stopped-working/639601/12 "2020-10-24T15:06:40Z")

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@OrcD3vil

Thanks for those logs. It was very easy to find when PMS is quiet.

```auto
Oct 23, 2020 22:22:17.623 [0x7f9ba2626700] DEBUG - MyPlex: async reachability check - current mapped state: 'Mapped - Publishing'.
Oct 23, 2020 22:22:17.623 [0x7f9ba2626700] DEBUG - MyPlex: we already have requested a connectivity refresh for async identifier 68846cd0-37c6-4000-b097-bd0e96fcb70a which has not yet expired.
Oct 23, 2020 22:22:17.623 [0x7f9bf60b4700] DEBUG - MyPlex: async reachability check - current mapped state: 'Mapped - Publishing'.
Oct 23, 2020 22:22:17.623 [0x7f9bf60b4700] DEBUG - MyPlex: we already have requested a connectivity refresh for async identifier 68846cd0-37c6-4000-b097-bd0e96fcb70a which has not yet expired.
Oct 23, 2020 22:22:17.623 [0x7f9bf60b4700] DEBUG - EventSource: Successfully connected to 45.79.197.58.
Oct 23, 2020 22:22:17.761 [0x7f9bf68b5700] DEBUG - EventSource: Got event [data] '<Message address="98.193.136.99" port="32400" asyncIdentifier="68846cd0-37c6-4000-b097-bd0e96fcb70a" connectivity="1" command="notifyConnectivity"/>'
Oct 23, 2020 22:22:17.761 [0x7f9bf68b5700] DEBUG - PubSub: Got notified of reachability for async identifier 68846cd0-37c6-4000-b097-bd0e96fcb70a: 1 for XXX.XXX.XXX.XXX:32400 (responded in 1420 ms)
Oct 23, 2020 22:22:17.761 [0x7f9bf68b5700] DEBUG - MyPlex: reachability check - current mapping state: 'Mapped - Publishing'.
Oct 23, 2020 22:22:17.761 [0x7f9bf68b5700] DEBUG - MyPlex: mapping state set to 'Mapped'. 

```

This line confirms Plex.tv can connect to your server. Any other issues with external players are the players themselves (they should probably be reinstalled and re-linked)

```auto
PubSub: Got notified of reachability for async identifier 68846cd0-37c6-4000-b097-bd0e96fcb70a: 1 for XXX.XXX.XXX.XXX:32400 (responded in 1420 ms)

```

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<div class="post-metadata">

**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [October 24, 2020, 3:29pm UTC](https://forums.plex.tv/t/remote-access-suddenly-stopped-working/639601/13 "2020-10-24T15:29:33Z")

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@Sukopro

```auto
Oct 24, 2020 07:53:43.410 [6384] DEBUG - PubSub: Got notified of reachability for async identifier c071a269-4f5b-4f45-958d-b13c1456b8b7: 0 for :0 (responded in 210 ms)
Oct 24, 2020 07:53:43.410 [6384] DEBUG - MyPlex: reachability check - current mapping state: 'Mapped - Publishing'.
Oct 24, 2020 07:53:43.410 [6384] DEBUG - MyPlex: mapping state set to 'Mapped - Not Published (Not Reachable)'.

```

**(Not Reachable)**

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<div class="post-metadata">

**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [October 24, 2020, 3:33pm UTC](https://forums.plex.tv/t/remote-access-suddenly-stopped-working/639601/14 "2020-10-24T15:33:51Z")

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@devovu

1. Your system’s certificate was invalid. I reset it.
2. This resulted in Plex.tv not able to connect.

```auto
Oct 24, 2020 10:27:33.413 [1220] DEBUG - Completed: [127.0.0.1:60694] 200 PUT /myplex/refreshReachability (18 live) GZIP 414ms 274 bytes (pipelined: 6)
Oct 24, 2020 10:27:33.692 [1220] DEBUG - CERT: incomplete TLS handshake: tlsv1 alert unknown ca
Oct 24, 2020 10:27:33.783 [1220] DEBUG - EventSource: Got event [data] '<Message address="XXX.XXX.XXX.XXX" port="32400" asyncIdentifier="6969bfc6-139d-4f87-8473-59deea860ae2" connectivity="0" command="notifyConnectivity"/>'
Oct 24, 2020 10:27:33.783 [1220] DEBUG - PubSub: Got notified of reachability for async identifier 6969bfc6-139d-4f87-8473-59deea860ae2: 0 for XXX.XXX.XXX.150:32400 (responded in 370 ms)
Oct 24, 2020 10:27:33.783 [1220] DEBUG - MyPlex: reachability check - current mapping state: 'Mapped - Not Published'.
Oct 24, 2020 10:27:33.784 [1220] DEBUG - MyPlex: mapping state set to 'Mapped - Not Published (Not Reachable)'. 

```

1. Please restart the server

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<div class="post-metadata">

**Author:** ![Sukopro](https://avatars.discourse-cdn.com/v4/letter/s/4af34b/32.png) [@Sukopro](https://forums.plex.tv/u/Sukopro)\
**Post date:** [October 24, 2020, 3:44pm UTC](https://forums.plex.tv/t/remote-access-suddenly-stopped-working/639601/15 "2020-10-24T15:44:29Z")

</div>

que tengo que hacer para reparar?? No entiendo que significa eso si me puedes enviar capturas te lo agradeceria

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<div class="post-metadata">

**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [October 24, 2020, 4:22pm UTC](https://forums.plex.tv/t/remote-access-suddenly-stopped-working/639601/16 "2020-10-24T16:22:05Z")

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I do not know which modem/router you use nor do I know details of your networking.

One of two things must happen:

1. UPNP is enabled & you tell PMS to automatically select a port to use
2. You manually create the port forwarding rule in your modem router to the static IP of your Plex server. Emphasis here is forwarding the **manual** port to the **static** IP of your Plex server.

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<div class="post-metadata">

**Author:** ![Sukopro](https://avatars.discourse-cdn.com/v4/letter/s/4af34b/32.png) [@Sukopro](https://forums.plex.tv/u/Sukopro)\
**Post date:** [October 24, 2020, 5:31pm UTC](https://forums.plex.tv/t/remote-access-suddenly-stopped-working/639601/17 "2020-10-24T17:31:50Z")

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me puesto en contacto con mi compañia telefonica y me dijeron que tenia activado el UPNP, me lo han desactivado he reiniciado el servidor y sigue sin funcionar “No accesible fuera de su red” la chica me ha dicho que esta todo bien configurado… mi router es un livebox de jazztel y tengo 600mb de fibra simetrica

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<div class="post-metadata">

**Author:** ![Sukopro](https://avatars.discourse-cdn.com/v4/letter/s/4af34b/32.png) [@Sukopro](https://forums.plex.tv/u/Sukopro)\
**Post date:** [October 24, 2020, 5:37pm UTC](https://forums.plex.tv/t/remote-access-suddenly-stopped-working/639601/18 "2020-10-24T17:37:24Z")

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yo por ejemplo si inicio plex en un navegador funciona perfectamente pero si lo inicio en la app de la tv o de un dispositivo xbox me dice que el servidor esta desconectado y no puedo acerder al contenido y en dispositivos moviles igual

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<div class="post-metadata">

**Author:** ![hiteck](https://avatars.discourse-cdn.com/v4/letter/h/e495f1/32.png) [@hiteck](https://forums.plex.tv/u/hiteck)\
**Post date:** [October 24, 2020, 5:42pm UTC](https://forums.plex.tv/t/remote-access-suddenly-stopped-working/639601/19 "2020-10-24T17:42:30Z")

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hey Chuck, can you verify my account, plex.tv unreachable from my LG… i need to trash it or i need to trash plex?

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<div class="post-metadata">

**Author:** ![Sukopro](https://avatars.discourse-cdn.com/v4/letter/s/4af34b/32.png) [@Sukopro](https://forums.plex.tv/u/Sukopro)\
**Post date:** [October 24, 2020, 5:48pm UTC](https://forums.plex.tv/t/remote-access-suddenly-stopped-working/639601/20 "2020-10-24T17:48:12Z")

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cuando le doy a iniciar el acceso remoto me sale accesible

 ![plex accesible](https://global.discourse-cdn.com/plex/original/3X/5/a/5aa4459bf8c4957dd41d74e0f62814dd7e24fb5f.jpeg) a la que voy a inicio y vuelvo a acceso remoto desde configuracion me sale que no esta disponible ![plex no accesible](https://global.discourse-cdn.com/plex/original/3X/1/8/18749e5d5c3f98b65265524121ef031ac99134bf.jpeg)

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