# Remote Access switches off **URL:** \ **Category:** Remote Access\ **Tags:** server-windows\ **Created:** [July 2, 2022, 3:30pm UTC](https://forums.plex.tv/t/remote-access-switches-off/799330 "2022-07-02T15:30:48Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![oxenford520](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/oxenford520/32/12764_2.png) [@oxenford520](https://forums.plex.tv/u/oxenford520)\ **Post date:** [July 2, 2022, 3:30pm UTC](https://forums.plex.tv/t/remote-access-switches-off/799330/1 "2022-07-02T15:30:48Z")
Server Version# 1.27.2.5929: Player Version#: [Plex Media Server Logs\_2022-07-02\_11-23-20.zip](https://forums.plex.tv/uploads/short-url/5nnj8h4i2G0VTaNoPk5sclxMYhi.zip) (4.9 MB) Windows 10x64 Remote access keeps turning off ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [July 2, 2022, 11:09pm UTC](https://forums.plex.tv/t/remote-access-switches-off/799330/2 "2022-07-02T23:09:07Z")
Did you already have a look at the related troubleshooting support article? [https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/) # There’s also a guide with some more details on how to pin down what’s causing this problem for you… > [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517): > > When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address… ---
**Author:** ![oxenford520](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/oxenford520/32/12764_2.png) [@oxenford520](https://forums.plex.tv/u/oxenford520)\ **Post date:** [July 3, 2022, 2:31am UTC](https://forums.plex.tv/t/remote-access-switches-off/799330/3 "2022-07-03T02:31:09Z")
I tried everything, even changed the public port, and nothing. So I tried reinstalling PMS, and it seems to be working. ---
**Author:** ![oxenford520](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/oxenford520/32/12764_2.png) [@oxenford520](https://forums.plex.tv/u/oxenford520)\ **Post date:** [July 3, 2022, 4:20am UTC](https://forums.plex.tv/t/remote-access-switches-off/799330/4 "2022-07-03T04:20:17Z")
Ugh. it lasted 1/2 an hour and it’s back to dropping the remote access ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [July 3, 2022, 8:05am UTC](https://forums.plex.tv/t/remote-access-switches-off/799330/5 "2022-07-03T08:05:40Z")
Uninstalling the Plex Media Server isn’t changing anything about the overall remote access situation in your setup. When you say you tried everything… to what outcome? Have you verified your router’s manual port forward is active and accessible from outside your home network? Have you verified your ISP is assigning a publicly routable IPv4 address to your router? Do the public IP address identified by Plex (as visible in the remote access settings) and that visible on your router match? If there’s multiple active network components… have you verified they’re either all relying on your router to assign IP addresses (bridge mode for everything except your router) or each of them has a proper port forward configuration from the router through every subnet to the machine hosting your PMS? ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [October 1, 2022, 8:06am UTC](https://forums.plex.tv/t/remote-access-switches-off/799330/6 "2022-10-01T08:06:01Z")
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