# Remote access transcoding
**URL:** https://forums.plex.tv/t/remote-access-transcoding/532205
**Category:** Remote Access
**Tags:** server-qnap
**Created:** [January 24, 2020, 9:43pm UTC](https://forums.plex.tv/t/remote-access-transcoding/532205 "2020-01-24T21:43:28Z")
**Posts on this page:** 14
**Page:** 1
### Author:  [@Sticklebricks85](https://forums.plex.tv/u/Sticklebricks85)
#### Post date: [January 24, 2020, 9:43pm UTC](https://forums.plex.tv/t/remote-access-transcoding/532205/1 "2020-01-24T21:43:29Z")
Most of my library is 1080p and x264. When remote users view videos, it usually transcodes down to 720p due to default settings. But the franscoding is causing my cpu to max out. My upload speed should be good enough for direct play withoit causing such high cpu usage. Is there a way to forcr them to direct play where possible?
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [January 24, 2020, 9:49pm UTC](https://forums.plex.tv/t/remote-access-transcoding/532205/2 "2020-01-24T21:49:44Z")
You cannot influence the settings of the clients used by those users.
Best talk to them and tell them about how they can help improving their viewing experience (and not impacting your server so heavily).
If they knowingly and on purpose ignore you, your last resort will be to unshare your library ☹
#
There’s a new setting in the latest beta release of the Plex Media Server (v1.18.5), that allows you to disable transcoding entirely
`Settings > Server > Transcoder > Disable video stream transcoding`
This does however not distinguish between your own and others’ streams nor by the stream playing in your home network or from remote.
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### Author:  [@skwor01](https://forums.plex.tv/u/skwor01)
#### Post date: [January 24, 2020, 9:54pm UTC](https://forums.plex.tv/t/remote-access-transcoding/532205/3 "2020-01-24T21:54:55Z")
What NAS do you have? I HW transcode from 1080p to 720 and my CPU load stays under 10% easy.
TS-453Be here
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [January 24, 2020, 10:15pm UTC](https://forums.plex.tv/t/remote-access-transcoding/532205/4 "2020-01-24T22:15:21Z")
If I may augment,
Server Network Playback settings + the presence of subtitles & their types + playback settings will greatly influence processor load.
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### Author:  [@Sticklebricks85](https://forums.plex.tv/u/Sticklebricks85)
#### Post date: [January 24, 2020, 10:18pm UTC](https://forums.plex.tv/t/remote-access-transcoding/532205/5 "2020-01-24T22:18:03Z")
TVS-473 and subtitles are user regularly so that could be a factor.
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [January 24, 2020, 10:18pm UTC](https://forums.plex.tv/t/remote-access-transcoding/532205/6 "2020-01-24T22:18:44Z")
If the subtitles are text-based, and the player supports overlays (most do), and the player is not set to “always burn”, load will be lower
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### Author:  [@skwor01](https://forums.plex.tv/u/skwor01)
#### Post date: [January 24, 2020, 10:26pm UTC](https://forums.plex.tv/t/remote-access-transcoding/532205/7 "2020-01-24T22:26:13Z")
I see, If I recall correctly AMD versions do not hardware encode so yes you would be doing everything on the CPU.
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### Author:  [@Sticklebricks85](https://forums.plex.tv/u/Sticklebricks85)
#### Post date: [January 25, 2020, 9:18am UTC](https://forums.plex.tv/t/remote-access-transcoding/532205/8 "2020-01-25T09:18:21Z")
Ahh thats a shame
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### Author:  [@Sticklebricks85](https://forums.plex.tv/u/Sticklebricks85)
#### Post date: [January 25, 2020, 9:19am UTC](https://forums.plex.tv/t/remote-access-transcoding/532205/9 "2020-01-25T09:19:56Z")
They’re all text based near enough so ill have to try and them to change settings. (some are not great with technology)
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### Author:  [@skwor01](https://forums.plex.tv/u/skwor01)
#### Post date: [January 25, 2020, 3:01pm UTC](https://forums.plex.tv/t/remote-access-transcoding/532205/10 "2020-01-25T15:01:58Z")
> [@Sticklebricks85](#):
>
> TVS-473
Verified
Does not allow HW encoding, sorry
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### Author:  [@Sticklebricks85](https://forums.plex.tv/u/Sticklebricks85)
#### Post date: [January 25, 2020, 3:57pm UTC](https://forums.plex.tv/t/remote-access-transcoding/532205/11 "2020-01-25T15:57:54Z")
Any idea if I can add a graphics card to boost hardware transcoding?
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### Author:  [@skwor01](https://forums.plex.tv/u/skwor01)
#### Post date: [January 25, 2020, 5:52pm UTC](https://forums.plex.tv/t/remote-access-transcoding/532205/12 "2020-01-25T17:52:16Z")
> [@skwor01](#):
>
> TVS-473
I don’t think so. Your model has an AMD version of a GPU, problem is Plex does not support HW encoding for that GPU. While your model has an expansion slot it pretty much only supports SSD and Network expansion cards, not GPU expansions.
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [January 25, 2020, 9:22pm UTC](https://forums.plex.tv/t/remote-access-transcoding/532205/13 "2020-01-25T21:22:43Z")
If I may augment here?
There is lingering question as to which models QNAP provides external GPU card support for in the PCIe slot.
TS-x77 devices are currently allowed.
I don’t know if the x73’s allow it / QNAP will allow it in QTS 4.4.2.
I do know they’re making a lot of changes in GPU management for 4.4.2
It’s probably best to ask QNAP directly. Their tech support (phone call in the US) is great.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [April 23, 2020, 9:43pm UTC](https://forums.plex.tv/t/remote-access-transcoding/532205/14 "2020-04-23T21:43:29Z")
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