# Remote access turns then off

**URL:** <https://forums.plex.tv/t/remote-access-turns-then-off/943921>\
**Category:** Remote Access\
**Created:** [October 4, 2026, 6:57pm UTC](https://forums.plex.tv/t/remote-access-turns-then-off/943921 "2026-10-04T18:57:21Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![jledgewood33](https://avatars.discourse-cdn.com/v4/letter/j/b2d939/32.png) [@jledgewood33](https://forums.plex.tv/u/jledgewood33)\
**Post date:** [October 4, 2026, 6:57pm UTC](https://forums.plex.tv/t/remote-access-turns-then-off/943921/1 "2026-10-04T18:57:21Z")

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ii am having trouble with enabling the remote access. i click on the button to enable and it turns green and says it is enabled. then after a few seconds it goes back to being disabled. i have the plex pass so that i can have family access my libraries

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [October 4, 2026, 11:36pm UTC](https://forums.plex.tv/t/remote-access-turns-then-off/943921/2 "2026-10-04T23:36:03Z")

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Plex is “optimistically” showing a green status indicator while testing your remote access connection. The status turning red after a few seconds (or in some cases a few minutes) just means it’s not working to begin with.

Did you already have a look at the related troubleshooting support article?  
[https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)

There’s also a guide with some more details on how to troubleshoot remote access issues:  
[https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517/1](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517/1)

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<div class="post-metadata">

**Author:** ![jledgewood33](https://avatars.discourse-cdn.com/v4/letter/j/b2d939/32.png) [@jledgewood33](https://forums.plex.tv/u/jledgewood33)\
**Post date:** [October 5, 2026, 5:39pm UTC](https://forums.plex.tv/t/remote-access-turns-then-off/943921/3 "2026-10-05T17:39:29Z")

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since i purchased the Plex Pass my family has not been able to access any of my content. they see the folders e.g. movies, tv show. and below each folder name is the name of my server/pc. but when the click on a movie it says that it is unable access. before plex pass they had no issues with access. also before plex pass i do not remember having to give remote access