# Remote Access Unavailable **URL:** \ **Category:** Plex Media Server\ **Tags:** networking\ **Created:** [April 26, 2021, 12:03am UTC](https://forums.plex.tv/t/remote-access-unavailable/711983 "2021-04-26T00:03:54Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![MLY-Home-Media-Center](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mly-home-media-center/32/236468_2.png) [@MLY-Home-Media-Center](https://forums.plex.tv/u/MLY-Home-Media-Center)\ **Post date:** [April 26, 2021, 12:03am UTC](https://forums.plex.tv/t/remote-access-unavailable/711983/1 "2021-04-26T00:03:54Z")
At the moment I cannot access my library outside of my Network. Remote Access shows available, however if I try to access on LTE or on a different WiFi Network it states that the connection is currently unavailable. ---
**Author:** ![JaysPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaysplex/32/281767_2.png) [@JaysPlex](https://forums.plex.tv/u/JaysPlex)\ **Post date:** [April 26, 2021, 3:18am UTC](https://forums.plex.tv/t/remote-access-unavailable/711983/2 "2021-04-26T03:18:17Z")
Make sure the port you’re using is open Plex may say you have an outside connection even if the port is closed and it’s not [https://www.yougetsignal.com/tools/open-ports/](https://www.yougetsignal.com/tools/open-ports/) ---
**Author:** ![MLY-Home-Media-Center](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mly-home-media-center/32/236468_2.png) [@MLY-Home-Media-Center](https://forums.plex.tv/u/MLY-Home-Media-Center)\ **Post date:** [April 26, 2021, 3:49am UTC](https://forums.plex.tv/t/remote-access-unavailable/711983/3 "2021-04-26T03:49:27Z")
Fantastic, thank you. ---
**Author:** ![MLY-Home-Media-Center](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mly-home-media-center/32/236468_2.png) [@MLY-Home-Media-Center](https://forums.plex.tv/u/MLY-Home-Media-Center)\ **Post date:** [April 28, 2021, 3:46pm UTC](https://forums.plex.tv/t/remote-access-unavailable/711983/4 "2021-04-28T15:46:20Z")
So, my server has been added to my ISP Port Forwarding, port has been verified, however I still cannot access outside of my network. Is there a setting on the Synology side? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [April 28, 2021, 3:49pm UTC](https://forums.plex.tv/t/remote-access-unavailable/711983/5 "2021-04-28T15:49:30Z")
If you created a manual portforwarding, you will have to tell Plex to actually use it By ticking the check box and putting the used external port number into this field: ![grafik](https://global.discourse-cdn.com/plex/original/3X/a/0/a0b4197fa2ae7e0972fa631cc5f51bf164c48fe8.jpeg) ---
**Author:** ![MLY-Home-Media-Center](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mly-home-media-center/32/236468_2.png) [@MLY-Home-Media-Center](https://forums.plex.tv/u/MLY-Home-Media-Center)\ **Post date:** [April 28, 2021, 3:50pm UTC](https://forums.plex.tv/t/remote-access-unavailable/711983/6 "2021-04-28T15:50:51Z")
Done, and is showing the green arrows ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [April 28, 2021, 3:59pm UTC](https://forums.plex.tv/t/remote-access-unavailable/711983/7 "2021-04-28T15:59:05Z")
Then you indeed will have to take a look at your Synology’s firewall settings, to make sure that the “internal” port number is accessible from the WAN/internet. It can’t hurt to stop and restart the Plex server as well and then let it sit for a while. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [July 27, 2021, 3:59pm UTC](https://forums.plex.tv/t/remote-access-unavailable/711983/8 "2021-07-27T15:59:08Z")
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