# Remote access warning (could be false alarm) HELP

**URL:** https://forums.plex.tv/t/remote-access-warning-could-be-false-alarm-help/770339
**Category:** Remote Access
**Tags:** server-synology
**Created:** [January 12, 2022, 10:15pm UTC](https://forums.plex.tv/t/remote-access-warning-could-be-false-alarm-help/770339 "2022-01-12T22:15:11Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![Triiiple](https://avatars.discourse-cdn.com/v4/letter/t/a9a28c/32.png) [@Triiiple](https://forums.plex.tv/u/Triiiple)
#### Post date: [January 12, 2022, 10:15pm UTC](https://forums.plex.tv/t/remote-access-warning-could-be-false-alarm-help/770339/1 "2022-01-12T22:15:11Z")

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Server Version#: 1.25.3.5385

Everything is working fine, except all of sudden I am getting the below warning. On [canyouseeme.org](http://canyouseeme.org) it is showing that my WAN ip has 32400 open and my remote users are still able to direct play encrypted. Any idea what’s up here?

I am using a FortiGate and would be happy to share my VIP or policies

 ![Screen Shot 2022-01-12 at 4.10.01 PM](https://global.discourse-cdn.com/plex/original/4X/8/d/4/8d445c4924ca9ba57c8374f6936bdf73b7813569.jpeg)

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### Author: ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [January 12, 2022, 11:02pm UTC](https://forums.plex.tv/t/remote-access-warning-could-be-false-alarm-help/770339/2 "2022-01-12T23:02:16Z")

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What that is telling you is that the Plex.tv servers couldn’t see your server – which doesn’t mean much knowing the port is open.

Why is it not reporting green?

1. Are you filtering IPs ? (geoblocking or unknown IP/FQDN)
2. Are you using a VPN?

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### Author: ![Triiiple](https://avatars.discourse-cdn.com/v4/letter/t/a9a28c/32.png) [@Triiiple](https://forums.plex.tv/u/Triiiple)
#### Post date: [January 13, 2022, 3:32pm UTC](https://forums.plex.tv/t/remote-access-warning-could-be-false-alarm-help/770339/3 "2022-01-13T15:32:17Z")

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Not using VPN, I am however geoblocking all countries except USA.

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### Author: ![jvanhambelgium](https://avatars.discourse-cdn.com/v4/letter/j/f6c823/32.png) [@jvanhambelgium](https://forums.plex.tv/u/jvanhambelgium)
#### Post date: [January 17, 2022, 4:00pm UTC](https://forums.plex.tv/t/remote-access-warning-could-be-false-alarm-help/770339/4 "2022-01-17T16:00:47Z")

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This GEOBLOCK stuff is not always right 😉  
For sure I would allow IP’s from AWS that are used to communicate with your onsite equipment.  
Current endpoint are

[https://s3-eu-west-1.amazonaws.com/plex-sidekiq-servers-list/sidekiqIPs.txt](https://s3-eu-west-1.amazonaws.com/plex-sidekiq-servers-list/sidekiqIPs.txt)

54.170.120.91  
46.51.207.89

My firewall fetches & parses this URL and updates the ACL.  
My PLEX is not publicly accessible, but I whitelist IP’s where needed.

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### Author: ![Triiiple](https://avatars.discourse-cdn.com/v4/letter/t/a9a28c/32.png) [@Triiiple](https://forums.plex.tv/u/Triiiple)
#### Post date: [January 17, 2022, 4:56pm UTC](https://forums.plex.tv/t/remote-access-warning-could-be-false-alarm-help/770339/5 "2022-01-17T16:56:25Z")

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@jvanhambelgium  
Nice, turning off Geo worked. I just turned it back on and am having my firewall do the same as yours 🙂

So far so good, thanks

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### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [April 17, 2022, 4:56pm UTC](https://forums.plex.tv/t/remote-access-warning-could-be-false-alarm-help/770339/6 "2022-04-17T16:56:52Z")

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