# Remote access woes **URL:** \ **Category:** Remote Access\ **Tags:** server-linux, android-mobile-legacy\ **Created:** [November 2, 2020, 8:39am UTC](https://forums.plex.tv/t/remote-access-woes/649529 "2020-11-02T08:39:15Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Kiwi\_Foo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kiwi_foo/32/211993_2.png) [@Kiwi\_Foo](https://forums.plex.tv/u/Kiwi_Foo)\ **Post date:** [November 2, 2020, 8:39am UTC](https://forums.plex.tv/t/remote-access-woes/649529/1 "2020-11-02T08:39:15Z")
Server Version#: 4.43.4 (linux) Player Version#: 8.8.1.21332 (android I’ve been having problems with accessing my system outside my home network, and can’t work out what the problem is. Combing through the logs, the only error I get is this: ```auto Nov 02, 2020 03:10:11.379 [0x7f96927fc700] DEBUG - HTTP requesting GET https://???-??-199-132.003fff277d5a42e8b19570298bd5e142.plex.direct:29159/identity Nov 02, 2020 03:10:11.380 [0x7f96927fc700] ERROR - Error issuing curl_easy_perform(handle): 7 Nov 02, 2020 03:10:11.380 [0x7f96927fc700] WARN - HTTP error requesting GET https://???-??-199-132.003fff277d5a42e8b19570298bd5e142.plex.direct:29159/identity (7, Couldn't connect to server) (Failed to connect to ???-??-199-132.003fff277d5a42e8b19570298bd5e142.plex.direct port 29159: Connection refused) ``` (Question marks added by me) But I haven’t found anything in the forums which would explain this. Perhaps my Google-fu is weak. I’m happy to PM my logs after a restart if that will help. From a remote point of view, when I initially connect, it seems fine for a few seconds, but then seems to swiftly crash and become unavailable. I’m not sure if it’s just accessing a cached version and failing to update, or whether it’s actually getting through and then dying. The ‘synced’ items then usually disappear. I usually then try playing from different screens, and sometimes get to access my cached copy, but it’s pretty frustrating, as you can imagine. Is this a certificate error? A bug? A dumb user setup? I can’t tell. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 2, 2020, 6:41pm UTC](https://forums.plex.tv/t/remote-access-woes/649529/2 "2020-11-02T18:41:32Z")
Restart the server please. Let run 2 minutes (no activity) Now download the logs ZIP and attach here. ---
**Author:** ![Kiwi\_Foo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kiwi_foo/32/211993_2.png) [@Kiwi\_Foo](https://forums.plex.tv/u/Kiwi_Foo)\ **Post date:** [November 3, 2020, 4:55am UTC](https://forums.plex.tv/t/remote-access-woes/649529/3 "2020-11-03T04:55:14Z")
I collected these logs last night, and have just collected another set, just in case it would be a useful comparison. (File removed) (File removed) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 3, 2020, 5:25am UTC](https://forums.plex.tv/t/remote-access-woes/649529/4 "2020-11-03T05:25:21Z")
In both cases: ```auto Nov 02, 2020 21:26:47.881 [0x7f4391f07700] DEBUG - PubSub: Got notified of reachability for async identifier e5808e2b-a9ee-40ee-ab41-2def8d916389: 0 for 121.9X.XXX.XX2:29159 (responded in 1350 ms) Nov 02, 2020 21:26:47.881 [0x7f4391f07700] DEBUG - MyPlex: reachability check - current mapping state: 'Mapped - Not Published'. Nov 02, 2020 21:26:47.881 [0x7f4391f07700] DEBUG - MyPlex: mapping state set to 'Mapped - Not Published (Not Reachable)'. ``` There is no connectivity from the port Plex is looking at (external) to PMS internally Can you Manually Specify Port and also manually configure in the modem/router? ---
**Author:** ![Kiwi\_Foo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kiwi_foo/32/211993_2.png) [@Kiwi\_Foo](https://forums.plex.tv/u/Kiwi_Foo)\ **Post date:** [November 3, 2020, 8:39am UTC](https://forums.plex.tv/t/remote-access-woes/649529/5 "2020-11-03T08:39:33Z")
Ok, I’ve done that and rebooted, but it doesn’t seem to have helped. A different service that I’ve got running on the same machine, which also has a manually specified port seems to be working fine. I’ve attached a fresh set of logs. (File removed) Feel free to connect to my server if it’ll help diagnose the problem. ---
**Author:** ![A\_User\_of\_Plex](https://avatars.discourse-cdn.com/v4/letter/a/58f4c7/32.png) [@A\_User\_of\_Plex](https://forums.plex.tv/u/A_User_of_Plex)\ **Post date:** [November 3, 2020, 9:21pm UTC](https://forums.plex.tv/t/remote-access-woes/649529/6 "2020-11-03T21:21:38Z")
Same issue for me. Starting with web 4.43.4 the reverse proxied web interface just shows the Plex logo and gets stuck there. This is my previously working nginx location block: # Plex location /web { proxy\_pass [https://10.10.0.1:32400](https://10.10.0.1:32400); } ---
**Author:** ![Kiwi\_Foo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kiwi_foo/32/211993_2.png) [@Kiwi\_Foo](https://forums.plex.tv/u/Kiwi_Foo)\ **Post date:** [November 5, 2020, 10:33am UTC](https://forums.plex.tv/t/remote-access-woes/649529/7 "2020-11-05T10:33:30Z")
I know you’re busy, is there a similar topic on the forum that I could use to troubleshoot? ---
**Author:** ![Kiwi\_Foo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kiwi_foo/32/211993_2.png) [@Kiwi\_Foo](https://forums.plex.tv/u/Kiwi_Foo)\ **Post date:** [November 6, 2020, 8:35pm UTC](https://forums.plex.tv/t/remote-access-woes/649529/8 "2020-11-06T20:35:06Z")
Ok, so good news, my system automatically updated to 4.46.2, and remote access seems to be working again. The dashboard says that I can’t connect, but this doesn’t appear to be correct, as I am off site and can play videos. I’ll keep checking, and the incorrect reporting is inconvenient, but it’s a heck of a lot better than not working at all, so well done server team! ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [November 6, 2020, 8:49pm UTC](https://forums.plex.tv/t/remote-access-woes/649529/9 "2020-11-06T20:49:56Z")
what URL are you using to access app.plex.tv or via IP? ---
**Author:** ![Kiwi\_Foo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kiwi_foo/32/211993_2.png) [@Kiwi\_Foo](https://forums.plex.tv/u/Kiwi_Foo)\ **Post date:** [November 6, 2020, 10:54pm UTC](https://forums.plex.tv/t/remote-access-woes/649529/10 "2020-11-06T22:54:33Z")
Both plex.tv and going direct seem to work, although the android app isn’t successfully connecting yet… ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [February 4, 2021, 10:54pm UTC](https://forums.plex.tv/t/remote-access-woes/649529/11 "2021-02-04T22:54:45Z")
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