# Remote access
**URL:** https://forums.plex.tv/t/remote-access/167331
**Category:** General Discussions
**Created:** [November 16, 2016, 12:01pm UTC](https://forums.plex.tv/t/remote-access/167331 "2016-11-16T12:01:25Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@Chazpagel18](https://forums.plex.tv/u/Chazpagel18)
#### Post date: [November 16, 2016, 12:01pm UTC](https://forums.plex.tv/t/remote-access/167331/1 "2016-11-16T12:01:25Z")
Good Day
I have been using plex for the past year or so and to this day I still can not get the remove access to work outside my network. I have tried everything from the forum as well as other sites to try and get it to work but still no luck.
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### Author:  [@spikemixture](https://forums.plex.tv/u/spikemixture)
#### Post date: [November 16, 2016, 3:11pm UTC](https://forums.plex.tv/t/remote-access/167331/2 "2016-11-16T15:11:08Z")
I bet you have an ISP modem/router connecting to your router?
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### Author:  [@Chazpagel18](https://forums.plex.tv/u/Chazpagel18)
#### Post date: [November 16, 2016, 4:28pm UTC](https://forums.plex.tv/t/remote-access/167331/3 "2016-11-16T16:28:14Z")
I am using a Huawei LTE router.
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### Author:  [@sa2000](https://forums.plex.tv/u/sa2000)
#### Post date: [November 16, 2016, 5:22pm UTC](https://forums.plex.tv/t/remote-access/167331/4 "2016-11-16T17:22:33Z")
May be some port ranges are blocked
Do you have access to a port forward setup page on this router to set up a manual port - forwarded to 32400.
Did you go through the checklist on the troubleshooting remote access support page
[https://support.plex.tv/hc/en-us/articles/200931138-Troubleshooting-Remote-Access](https://support.plex.tv/hc/en-us/articles/200931138-Troubleshooting-Remote-Access)
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### Author:  [@Chazpagel18](https://forums.plex.tv/u/Chazpagel18)
#### Post date: [November 18, 2016, 4:18am UTC](https://forums.plex.tv/t/remote-access/167331/5 "2016-11-18T04:18:44Z")
As you can see below, i have done port forwarding already and still no luck.
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### Author:  [@sa2000](https://forums.plex.tv/u/sa2000)
#### Post date: [November 18, 2016, 10:55am UTC](https://forums.plex.tv/t/remote-access/167331/6 "2016-11-18T10:55:46Z")
> @Chazpagel18 said:
> As you can see below, i have done port forwarding already and still no luck.
Thanks
Could you restart the router and then restart the server and if it is failing, get the `Plex Media Server.log` and attach here
Need to establish hat 192.168.8.100 remains as being the local IP Address of the server and that you have ticked `Manually Specify Port` on the Remote Access Advanced Settings for Plex Media Server and entered 32400 in the box
And that the internet / WAN IP Address that shows on the router is the same public IP Address that you would see when going to `http://canyouseeme.org`
[https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files](https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files)
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### Author:  [@spikemixture](https://forums.plex.tv/u/spikemixture)
#### Post date: [November 19, 2016, 4:33am UTC](https://forums.plex.tv/t/remote-access/167331/7 "2016-11-19T04:33:43Z")
I tried everything for over 2 years.
Mine was/is a double nat issue
I could not change my isp modem/router to bridge mode and changing my modem to bridge did not work.
I tried 3 high end routers (TP link. Synology router and Asus)
I paid for [portforwarding.com](http://portforwarding.com) software. They gave up and refunded my money.
What worked for me was getting a static IP from my ISP (at an extra cost)
When that was setup in MY router Plex immediately connected - no port forwarding needed.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [January 7, 2020, 10:14pm UTC](https://forums.plex.tv/t/remote-access/167331/8 "2020-01-07T22:14:16Z")