# Remote Access **URL:** \ **Category:** General Discussions\ **Created:** [December 3, 2018, 4:41pm UTC](https://forums.plex.tv/t/remote-access/340992 "2018-12-03T16:41:59Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![skrupian](https://avatars.discourse-cdn.com/v4/letter/s/a587f6/32.png) [@skrupian](https://forums.plex.tv/u/skrupian)\ **Post date:** [December 3, 2018, 4:42pm UTC](https://forums.plex.tv/t/remote-access/340992/1 "2018-12-03T16:42:00Z")
I have a nighthawk x6 R8000 never had a problem with plex and this router. I did the most recent plex update and now cant get remote access whether I enable or disable UNPN or manually configure the port forwarding it will not allow access I’m at a loss of what to do. ![Capture3](https://global.discourse-cdn.com/plex/original/3X/c/d/cd29a4ade9bfce847b7f734221acfee0403fd2b5.png) ![Capture2](https://global.discourse-cdn.com/plex/original/3X/9/e/9ef7693e03158789b1877db54467d27c874acab4.png) ![Capture](https://global.discourse-cdn.com/plex/original/3X/2/2/228077c99d09d48dadd613326cf7ef50a140a20a.png) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 3, 2018, 5:16pm UTC](https://forums.plex.tv/t/remote-access/340992/2 "2018-12-03T17:16:11Z")
Use a manually created portforwarding. Tick the checkbox and put your external port number in there. After pressing ‘Retry’, just let the server sit for a few hours. Disregard, if Plex tells you that remote access is not available. Instead, go to [canyouseeme.org](http://canyouseeme.org) and test the accessibility of your external port number from there. If canyouseeme tells you ‘Accessible’, all is well. ---
**Author:** ![skrupian](https://avatars.discourse-cdn.com/v4/letter/s/a587f6/32.png) [@skrupian](https://forums.plex.tv/u/skrupian)\ **Post date:** [December 3, 2018, 6:22pm UTC](https://forums.plex.tv/t/remote-access/340992/3 "2018-12-03T18:22:42Z")
it says it cant see me I’m not sure why ![Capture4](https://global.discourse-cdn.com/plex/original/3X/8/8/882687f4f41542052b19f68bc893ebd44022951a.png) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 3, 2018, 6:27pm UTC](https://forums.plex.tv/t/remote-access/340992/4 "2018-12-03T18:27:01Z")
Correct me if I’m wrong, but this is the port number which was used by the automatic port forwarding, not the one which was used in your manual port forwarding. ---
**Author:** ![skrupian](https://avatars.discourse-cdn.com/v4/letter/s/a587f6/32.png) [@skrupian](https://forums.plex.tv/u/skrupian)\ **Post date:** [December 3, 2018, 6:28pm UTC](https://forums.plex.tv/t/remote-access/340992/5 "2018-12-03T18:28:18Z")
I just made the number 24657 for the external and then the internal was instructed as it had to be the 32400 ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 3, 2018, 6:30pm UTC](https://forums.plex.tv/t/remote-access/340992/6 "2018-12-03T18:30:56Z")
Have you done these as well > Tick the checkbox on ‘Manually specify public port’ and put your external port number in there. > After pressing ‘Retry’, just let the server sit for a few hours. ? ---
**Author:** ![skrupian](https://avatars.discourse-cdn.com/v4/letter/s/a587f6/32.png) [@skrupian](https://forums.plex.tv/u/skrupian)\ **Post date:** [December 3, 2018, 6:36pm UTC](https://forums.plex.tv/t/remote-access/340992/7 "2018-12-03T18:36:02Z")
I checked the box and hit retry then checked it through open port check tool but it tells me it cant see the service ![Capture](https://global.discourse-cdn.com/plex/original/3X/2/3/23b27a15778d018e7d56b7f41c5f91bcf5242070.png) This how it look i my setup for port forward ![Capture](https://global.discourse-cdn.com/plex/original/3X/3/5/35c4611eee4c1fb6c3b2af1d63ce4a5eba1c8a61.png) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 3, 2018, 6:41pm UTC](https://forums.plex.tv/t/remote-access/340992/8 "2018-12-03T18:41:38Z")
This looks like the windows firewall has closed port 32400 of the Plex server machine. Is the network connection in Windows still classified as ‘Private’? It **must not** be ‘Public’. ---
**Author:** ![skrupian](https://avatars.discourse-cdn.com/v4/letter/s/a587f6/32.png) [@skrupian](https://forums.plex.tv/u/skrupian)\ **Post date:** [December 3, 2018, 6:46pm UTC](https://forums.plex.tv/t/remote-access/340992/9 "2018-12-03T18:46:43Z")
This? ![Capture](https://global.discourse-cdn.com/plex/original/3X/d/e/de647a59da40736da8043ffecdb2a13144e2f41e.png) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 3, 2018, 6:55pm UTC](https://forums.plex.tv/t/remote-access/340992/10 "2018-12-03T18:55:13Z")
I can’t say what this screenshot is depicting. I don’t see the whole window. There is a second Plex Media Server process above it. I meant [https://www.online-tech-tips.com/windows-10/change-from-public-to-private-network-in-windows-7-8-10/](https://www.online-tech-tips.com/windows-10/change-from-public-to-private-network-in-windows-7-8-10/) ---
**Author:** ![skrupian](https://avatars.discourse-cdn.com/v4/letter/s/a587f6/32.png) [@skrupian](https://forums.plex.tv/u/skrupian)\ **Post date:** [December 3, 2018, 6:58pm UTC](https://forums.plex.tv/t/remote-access/340992/11 "2018-12-03T18:58:30Z")
yes my network is set to Private ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 3, 2018, 7:03pm UTC](https://forums.plex.tv/t/remote-access/340992/12 "2018-12-03T19:03:37Z")
Is your server running in a virtual machine? (Docker etc) Have you installed VPN software lately? Have you checked if you are in a double-NAT situation? Did you add other network hardware into your home network lately, like another router or powerLan adapters or similar? [https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/) ---
**Author:** ![skrupian](https://avatars.discourse-cdn.com/v4/letter/s/a587f6/32.png) [@skrupian](https://forums.plex.tv/u/skrupian)\ **Post date:** [December 3, 2018, 7:06pm UTC](https://forums.plex.tv/t/remote-access/340992/13 "2018-12-03T19:06:37Z")
no VPN its not on a virtual machine, Im not sure how to check a double NAT I dont think I have that and no new hardware for networking ---
**Author:** ![skrupian](https://avatars.discourse-cdn.com/v4/letter/s/a587f6/32.png) [@skrupian](https://forums.plex.tv/u/skrupian)\ **Post date:** [December 3, 2018, 7:15pm UTC](https://forums.plex.tv/t/remote-access/340992/14 "2018-12-03T19:15:43Z")
This is with automatic setting which is what i always used with no issue and it wont connect router always on UNPN settings and it setup like pictured but now its an issue ![Capture](https://global.discourse-cdn.com/plex/original/3X/b/7/b76056733b1ada33b3ee87fe112402de26a85c0b.png) ![Capture1](https://global.discourse-cdn.com/plex/original/3X/c/3/c3aa130e3805560262aaeeb5926abf252f15e857.png) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 3, 2018, 7:15pm UTC](https://forums.plex.tv/t/remote-access/340992/15 "2018-12-03T19:15:49Z")
Provided, the IP adddress of your Plex server machine has not changed, the port forwarding should work. I’m putting up the batsignal for @sa2000 to ask for other ideas. ---
**Author:** ![skrupian](https://avatars.discourse-cdn.com/v4/letter/s/a587f6/32.png) [@skrupian](https://forums.plex.tv/u/skrupian)\ **Post date:** [December 3, 2018, 7:18pm UTC](https://forums.plex.tv/t/remote-access/340992/16 "2018-12-03T19:18:21Z")
ok thanks I dont know what else to do ---
**Author:** ![skrupian](https://avatars.discourse-cdn.com/v4/letter/s/a587f6/32.png) [@skrupian](https://forums.plex.tv/u/skrupian)\ **Post date:** [December 4, 2018, 3:58pm UTC](https://forums.plex.tv/t/remote-access/340992/17 "2018-12-04T15:58:16Z")
problem was fixed by resetting my firewall to default Thanks for the Help 😁 ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 4, 2019, 3:58pm UTC](https://forums.plex.tv/t/remote-access/340992/18 "2019-03-04T15:58:22Z")
Closed on March 4, 2019, 3:58pm UTC This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.