# Remote access **URL:** \ **Category:** Remote Access\ **Tags:** server-synology, networking\ **Created:** [September 29, 2021, 9:31pm UTC](https://forums.plex.tv/t/remote-access/746940 "2021-09-29T21:31:44Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Trusbak](https://avatars.discourse-cdn.com/v4/letter/t/47e85d/32.png) [@Trusbak](https://forums.plex.tv/u/Trusbak)\ **Post date:** [September 29, 2021, 9:31pm UTC](https://forums.plex.tv/t/remote-access/746940/1 "2021-09-29T21:31:44Z")
I need help. Just bought a Synology ds720 Plus and I have huge issuse getting remote access on a Plex server to work. Here is what I have tried so far: I have taken my internal IP address, 192.168.0.193, and put it in DHCP reservation in my router. I tried Port triggering and both internal and external Port is set to 32400. Also tried change it to 50000, did nothing Tried with UPnP off and on. I don’t have a static IP, and my router is a TP-Link Archer C9. The Nas is connected diretly to the router. Any who knows what to do? Do I need a static IP? ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [September 29, 2021, 10:28pm UTC](https://forums.plex.tv/t/remote-access/746940/2 "2021-09-29T22:28:37Z")
- When you set the public port for your port forward… did you also configure that as the port to be used within Plex’ remote access settings? - Can you access your router’s public IP address using the public port specified in the port forward from outside your home network (e.g. using a service like [canyouseeme.org](http://canyouseeme.org))? ---
**Author:** ![Trusbak](https://avatars.discourse-cdn.com/v4/letter/t/47e85d/32.png) [@Trusbak](https://forums.plex.tv/u/Trusbak)\ **Post date:** [September 30, 2021, 7:40am UTC](https://forums.plex.tv/t/remote-access/746940/4 "2021-09-30T07:40:36Z")
I haven’t set my public port to port forward in my router. Tried [canyouseeme.org](http://canyouseeme.org), and here it teels me that it can not se my service om X.X.X.X on port (32400) ---
**Author:** ![Trusbak](https://avatars.discourse-cdn.com/v4/letter/t/47e85d/32.png) [@Trusbak](https://forums.plex.tv/u/Trusbak)\ **Post date:** [September 30, 2021, 7:41am UTC](https://forums.plex.tv/t/remote-access/746940/5 "2021-09-30T07:41:31Z")
I have tried what you suggested above, but that did not work. I have talked with my ISP today an ordered a Static IP. Hope that helps ---
**Author:** ![Trusbak](https://avatars.discourse-cdn.com/v4/letter/t/47e85d/32.png) [@Trusbak](https://forums.plex.tv/u/Trusbak)\ **Post date:** [September 30, 2021, 5:06pm UTC](https://forums.plex.tv/t/remote-access/746940/6 "2021-09-30T17:06:27Z")
Got a static IP today, and now it says, on [canyouseeme.org](http://canyouseeme.org): **Success:** I can see your service on **X.X.X.X** on port ( **32400** ) Your ISP is not blocking port 32400 My brother tried to connect and he could now stream directly, not indirect. I checked the Remote access in Plex, and now it is disabeld again, but I don’t know why. Might be a Plex thing. ---
**Author:** ![Trusbak](https://avatars.discourse-cdn.com/v4/letter/t/47e85d/32.png) [@Trusbak](https://forums.plex.tv/u/Trusbak)\ **Post date:** [September 30, 2021, 6:07pm UTC](https://forums.plex.tv/t/remote-access/746940/8 "2021-09-30T18:07:41Z")
Where can I see this information, just for future reference? ---
**Author:** ![The\_Wicked\_One](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/the_wicked_one/32/4703_2.png) [@The\_Wicked\_One](https://forums.plex.tv/u/The_Wicked_One)\ **Post date:** [September 30, 2021, 6:11pm UTC](https://forums.plex.tv/t/remote-access/746940/10 "2021-09-30T18:11:32Z")
That is strange. Was Looking for the same info since server is going on/off on the remote access option but the plex Dashboard shows good ---
**Author:** ![Trusbak](https://avatars.discourse-cdn.com/v4/letter/t/47e85d/32.png) [@Trusbak](https://forums.plex.tv/u/Trusbak)\ **Post date:** [September 30, 2021, 6:14pm UTC](https://forums.plex.tv/t/remote-access/746940/12 "2021-09-30T18:14:48Z")
We will se what happens. I am just glad that a Static IP solved my issue. They will probably have it up an running again 🙂 ---
**Author:** ![Everlasting-Dream](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/everlasting-dream/32/170787_2.png) [@Everlasting-Dream](https://forums.plex.tv/u/Everlasting-Dream)\ **Post date:** [September 30, 2021, 7:59pm UTC](https://forums.plex.tv/t/remote-access/746940/13 "2021-09-30T19:59:36Z")
Same problem here, remote access is dead ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [September 30, 2021, 8:02pm UTC](https://forums.plex.tv/t/remote-access/746940/14 "2021-09-30T20:02:12Z")
Good for you. I take it you’ll share some more details in case you’re looking for support to get this fixed 😉 ---
**Author:** ![mediaceman](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mediaceman/32/256165_2.png) [@mediaceman](https://forums.plex.tv/u/mediaceman)\ **Post date:** [September 30, 2021, 8:03pm UTC](https://forums.plex.tv/t/remote-access/746940/15 "2021-09-30T20:03:16Z")
Same here! It’s working intermittently but the setting shows it is inaccessible. ---
**Author:** ![razvan.constantin](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/razvan.constantin/32/223093_2.png) [@razvan.constantin](https://forums.plex.tv/u/razvan.constantin)\ **Post date:** [September 30, 2021, 10:01pm UTC](https://forums.plex.tv/t/remote-access/746940/16 "2021-09-30T22:01:18Z")
Same here, but clients can connect. Public IP, no NAT. Maybe change “Not available outside your network” message to better reflect your servers did a booboo. ---
**Author:** ![ImaginationStation](https://avatars.discourse-cdn.com/v4/letter/i/e99b99/32.png) [@ImaginationStation](https://forums.plex.tv/u/ImaginationStation)\ **Post date:** [September 30, 2021, 10:08pm UTC](https://forums.plex.tv/t/remote-access/746940/17 "2021-09-30T22:08:26Z")
They have updated the status on that page. There is now a known issue with remote access ---
**Author:** ![sloke123](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sloke123/32/263894_2.png) [@sloke123](https://forums.plex.tv/u/sloke123)\ **Post date:** [October 1, 2021, 12:41am UTC](https://forums.plex.tv/t/remote-access/746940/18 "2021-10-01T00:41:37Z")
I got the same message “Not available outside your network”. But I can play on my Android phone using mobile data or on a desktop using VPN. I haven’t got any notification from the Tautulli app. Wired!🥴🥴 [[Album] imgur.com ![](https://i.imgur.com/fhsOmOk.jpeg?fb "imgur.com") ](https://imgur.com/a/0GRPHsA) ---
**Author:** ![ptrinh839](https://avatars.discourse-cdn.com/v4/letter/p/0ea827/32.png) [@ptrinh839](https://forums.plex.tv/u/ptrinh839)\ **Post date:** [October 1, 2021, 2:24am UTC](https://forums.plex.tv/t/remote-access/746940/19 "2021-10-01T02:24:13Z")
+1 for remote access not working. Status page states it is functional but still having issues on my end. Working previously: ATT router with port forwarding to QNAP server running PMS. ---
**Author:** ![sloke123](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sloke123/32/263894_2.png) [@sloke123](https://forums.plex.tv/u/sloke123)\ **Post date:** [October 1, 2021, 2:36am UTC](https://forums.plex.tv/t/remote-access/746940/20 "2021-10-01T02:36:04Z")
Yep, exactly the same. Remote access is still not fixed, but the status page says otherwise. ---
**Author:** ![mcury](https://avatars.discourse-cdn.com/v4/letter/m/34f0e0/32.png) [@mcury](https://forums.plex.tv/u/mcury)\ **Post date:** [October 1, 2021, 2:02pm UTC](https://forums.plex.tv/t/remote-access/746940/21 "2021-10-01T14:02:23Z")
+1, also not working ---
**Author:** ![Silversurfer79](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/silversurfer79/32/259041_2.png) [@Silversurfer79](https://forums.plex.tv/u/Silversurfer79)\ **Post date:** [October 1, 2021, 2:33pm UTC](https://forums.plex.tv/t/remote-access/746940/22 "2021-10-01T14:33:01Z")
Same for me, it seems if I disable Secure connections its fine. ![image](https://global.discourse-cdn.com/plex/original/3X/1/a/1a69c5ab25d3e2f4c51afbafb33b0d811828f112.jpeg) ![image](https://global.discourse-cdn.com/plex/original/3X/4/b/4b4152102a82b43eabf94ef988839d420276ab84.jpeg) To add to this, if I leave it as secure on my LG TV cant connect to the my local Synology NAS, but I can access plex remotely from my phone on 4G. Been using this setup for 2 years plus now, stange that when there is this logged under status.plex.tv this all happens, ![image](https://global.discourse-cdn.com/plex/original/3X/2/1/21e1a11a17720407ea3c1def129f051f439811de.png) [https://status.plex.tv/](https://status.plex.tv/) Its all a bit of a mess… ---
**Author:** ![Thunder7ga](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/thunder7ga/32/16421_2.png) [@Thunder7ga](https://forums.plex.tv/u/Thunder7ga)\ **Post date:** [October 1, 2021, 2:34pm UTC](https://forums.plex.tv/t/remote-access/746940/23 "2021-10-01T14:34:35Z")
The server says “disabled”, but if I try it from outside the network, it is working. Guess they’re still getting things ironed out. ---
**Author:** ![razvan.constantin](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/razvan.constantin/32/223093_2.png) [@razvan.constantin](https://forums.plex.tv/u/razvan.constantin)\ **Post date:** [October 1, 2021, 2:46pm UTC](https://forums.plex.tv/t/remote-access/746940/24 "2021-10-01T14:46:04Z")
I am using a custom domain with letsencrypt certificate (proxy) Domain SSL is looking good, the connection to the server is labeled as Secure with the green lock, remote clients can connect and stream, relay is disabled yet Remote Access states “Not available outside your network”, thus makes me think it has nothing to do with letsencrypt but some part of their infrastructure that does the check for Remote Access. [Next page](https://forums.plex.tv/t/remote-access/746940.md?page=2)