# Remote Access
**URL:** https://forums.plex.tv/t/remote-access/794976
**Category:** Remote Access
**Tags:** server-windows
**Created:** [May 30, 2022, 6:39pm UTC](https://forums.plex.tv/t/remote-access/794976 "2022-05-30T18:39:16Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@mo\_malek007\_gmail\_com](https://forums.plex.tv/u/mo_malek007_gmail_com)
#### Post date: [May 30, 2022, 6:39pm UTC](https://forums.plex.tv/t/remote-access/794976/1 "2022-05-30T18:39:16Z")
Server Version#:
Player Version#:
Recently my sever is acting up. Since creating it, I’ve never tapped on remote access
Recently it’s giving me an issue with picking up a connection and it keeps failing
Many of my users cannot access my server
This is the first time in 2 years
Those who can, connect “indirectly” and have super slow download speeds - in the kbps
Has this happened to anyone?
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [May 30, 2022, 6:55pm UTC](https://forums.plex.tv/t/remote-access/794976/2 "2022-05-30T18:55:07Z")
Could be a change by your ISP or your router configuration…
> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…
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### Author:  [@mo\_malek007\_gmail\_com](https://forums.plex.tv/u/mo_malek007_gmail_com)
#### Post date: [May 30, 2022, 9:01pm UTC](https://forums.plex.tv/t/remote-access/794976/3 "2022-05-30T21:01:17Z")
Thanks Tom
Appreciate your response
I am probably one the most technologically challenged humans when it comes to tech! Will give the below a read and try
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [August 28, 2022, 9:01pm UTC](https://forums.plex.tv/t/remote-access/794976/4 "2022-08-28T21:01:43Z")
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