# Remote access **URL:** \ **Category:** Plex Media Server\ **Tags:** server-western-digital\ **Created:** [August 9, 2022, 5:18pm UTC](https://forums.plex.tv/t/remote-access/803842 "2022-08-09T17:18:21Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![raysz](https://avatars.discourse-cdn.com/v4/letter/r/a698b9/32.png) [@raysz](https://forums.plex.tv/u/raysz)\ **Post date:** [August 9, 2022, 5:18pm UTC](https://forums.plex.tv/t/remote-access/803842/1 "2022-08-09T17:18:21Z")
Remote access so I have been trying to get the remote access to work and so far have been unsuccessful. I am currently using port forwarding. Under manual. I put in 32400 and then click retry. It shows everything works for a few seconds and then drops off, and it shows in red “not available outside your network” I set up port forwarding in my router, using 32400 I do have a Plex pass and I did try the automatic with the same results I called my current Internet provider and they do not block any ports. I did add 32400 to the incoming on the firewall and still no results My Plex media server is actually installed on mycloudPR4100 which on the Plex media server it points to. Which is correct and just so you know within my network. I can see, listen to any of my movies through my smart TV. So that part is working just remote access is not ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 9, 2022, 6:38pm UTC](https://forums.plex.tv/t/remote-access/803842/2 "2022-08-09T18:38:16Z")
It takes a few seconds for Plex to do a full accessibility check… so the initial green status indicator just means it hasn’t run into problems yet – it doesn’t mean it’s actually been working for a few seconds. # Here’s a guide you can use to help pin down what’s causing your remote access issues. > [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517): > > When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address… ---
**Author:** ![raysz](https://avatars.discourse-cdn.com/v4/letter/r/a698b9/32.png) [@raysz](https://forums.plex.tv/u/raysz)\ **Post date:** [August 10, 2022, 3:53pm UTC](https://forums.plex.tv/t/remote-access/803842/3 "2022-08-10T15:53:46Z")
Well thanks for the reply. I’ve already looked through the troubleshooting. That’s why I’m here. And it wasn’t very helpful at all. I did everything it said to do and I still have an issue thanks for your help though ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [August 10, 2022, 4:39pm UTC](https://forums.plex.tv/t/remote-access/803842/4 "2022-08-10T16:39:19Z")
Is the IP address that plex shows in remote access the same as what [https://canyouseeme.org/](https://canyouseeme.org/) shows for you? ---
**Author:** ![raysz](https://avatars.discourse-cdn.com/v4/letter/r/a698b9/32.png) [@raysz](https://forums.plex.tv/u/raysz)\ **Post date:** [August 14, 2022, 1:57pm UTC](https://forums.plex.tv/t/remote-access/803842/5 "2022-08-14T13:57:31Z")
Sorry for the late reply I tried. Can you see me and this is what it showed **Error:** I could **not** see your service on **provider** on port ( **32400** ) I took out the address and replace it with provider for privacy ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [August 14, 2022, 2:18pm UTC](https://forums.plex.tv/t/remote-access/803842/6 "2022-08-14T14:18:11Z")
> [@raysz](#): > > I tried. Can you see me Can you compare the IP address that Can you See Me shows you and what Plex shows in the remote settings and let us know if they are the same? (GNAT might be the issue) ---
**Author:** ![raysz](https://avatars.discourse-cdn.com/v4/letter/r/a698b9/32.png) [@raysz](https://forums.plex.tv/u/raysz)\ **Post date:** [August 14, 2022, 2:38pm UTC](https://forums.plex.tv/t/remote-access/803842/7 "2022-08-14T14:38:46Z")
Yes they are the same ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [August 14, 2022, 7:40pm UTC](https://forums.plex.tv/t/remote-access/803842/8 "2022-08-14T19:40:13Z")
Since you have the port forwarding rules already set, can you change the local IP of the server to match what is defined in the port forwarding rules? ---
**Author:** ![raysz](https://avatars.discourse-cdn.com/v4/letter/r/a698b9/32.png) [@raysz](https://forums.plex.tv/u/raysz)\ **Post date:** [August 15, 2022, 12:11am UTC](https://forums.plex.tv/t/remote-access/803842/9 "2022-08-15T00:11:57Z")
I found the problem it turns out my wave modem was doing the port forwarding so no matter what I put in my router under port forwarding. It would not work because the wave modem was doing the port forwarding I would rather have my router do the port forwarding but I cannot figure out how to tell the wave modem to stop port forwarding and allow things to go through. I am opened up for suggestions If something happens to the wave modem and they replace it I would have to enter all the port forwarding again there is no way to save the settings to a file to retrieve if necessary the wave modem is CGNVM-3582 Hitron Technologies ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 13, 2022, 12:12am UTC](https://forums.plex.tv/t/remote-access/803842/10 "2022-11-13T00:12:43Z")
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