# Remote Access

**URL:** <https://forums.plex.tv/t/remote-access/818311>\
**Category:** Plex Media Server\
**Tags:** server-qnap\
**Created:** [November 12, 2022, 10:41pm UTC](https://forums.plex.tv/t/remote-access/818311 "2022-11-12T22:41:03Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![david21002\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/d/a3d4f5/32.png) [@david21002\_gmail\_com](https://forums.plex.tv/u/david21002_gmail_com)\
**Post date:** [November 12, 2022, 10:41pm UTC](https://forums.plex.tv/t/remote-access/818311/1 "2022-11-12T22:41:03Z")

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Server Version#:TS-453D  
Player Version#:V1.28.0  
Remote access keeps timing out after update no matter what I do. Please help with this. Thanks.

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [November 12, 2022, 11:46pm UTC](https://forums.plex.tv/t/remote-access/818311/2 "2022-11-12T23:46:42Z")

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Did you already have a look at the related troubleshooting support article?

[https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)

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There’s also a guide with some more details

> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [February 10, 2023, 11:47pm UTC](https://forums.plex.tv/t/remote-access/818311/3 "2023-02-10T23:47:15Z")

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