# Remote access

**URL:** <https://forums.plex.tv/t/remote-access/833250>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [March 4, 2023, 4:25am UTC](https://forums.plex.tv/t/remote-access/833250 "2023-03-04T04:25:15Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![brysi8](https://avatars.discourse-cdn.com/v4/letter/b/c0e974/32.png) [@brysi8](https://forums.plex.tv/u/brysi8)\
**Post date:** [March 4, 2023, 4:25am UTC](https://forums.plex.tv/t/remote-access/833250/1 "2023-03-04T04:25:15Z")

</div>

helllo i am new to pelx and for some reason i get this error saying not available out side of youe net work now i have literally tried trouble shooting steps please help

---

<div class="post-metadata">

**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [March 4, 2023, 10:02am UTC](https://forums.plex.tv/t/remote-access/833250/2 "2023-03-04T10:02:34Z")

</div>

Which exact troubleshooting steps have you tried and to what result?

> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [June 2, 2023, 10:03am UTC](https://forums.plex.tv/t/remote-access/833250/3 "2023-06-02T10:03:31Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.