# Remote Access

**URL:** https://forums.plex.tv/t/remote-access/849743
**Category:** Remote Access
**Tags:** server-windows
**Created:** [August 7, 2023, 2:01am UTC](https://forums.plex.tv/t/remote-access/849743 "2023-08-07T02:01:34Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![VIGILANTinfidel](https://avatars.discourse-cdn.com/v4/letter/v/ce73a5/32.png) [@VIGILANTinfidel](https://forums.plex.tv/u/VIGILANTinfidel)
#### Post date: [August 7, 2023, 2:01am UTC](https://forums.plex.tv/t/remote-access/849743/1 "2023-08-07T02:01:34Z")

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Server Version#:1,32,6,7371-b6a09ad81  
Player Version#:  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

My remote access does not work. I have followed the prompts to enable a dedicated port and IP. I know enough to be dangerous but I am getting frustrated. I am wondering if something can be reset and if so what what could I reset. I have had to delete my server and rebuild it before but I don’t really want to do that. As long as I am on my network I can see everything but the moment I try to access out of my network none of my content shows up. Like I said I did the port forward thing and have checked all that repeatedly. Also Please forgive me if I posted this incorrectly.

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### Author: ![VIGILANTinfidel](https://avatars.discourse-cdn.com/v4/letter/v/ce73a5/32.png) [@VIGILANTinfidel](https://forums.plex.tv/u/VIGILANTinfidel)
#### Post date: [August 7, 2023, 3:14am UTC](https://forums.plex.tv/t/remote-access/849743/3 "2023-08-07T03:14:19Z")

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yup I am port forwarding and checked all of this 3 times but I never used to have to do any of this it has always worked and then remote access stopped for some reason

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### Author: ![VIGILANTinfidel](https://avatars.discourse-cdn.com/v4/letter/v/ce73a5/32.png) [@VIGILANTinfidel](https://forums.plex.tv/u/VIGILANTinfidel)
#### Post date: [August 7, 2023, 3:55am UTC](https://forums.plex.tv/t/remote-access/849743/5 "2023-08-07T03:55:57Z")

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This was not the first place I went to to try and solve my problem. I have scoured the forum to find a solution. I have followed all of the troubleshooting steps, so yes, I may have not ran through all of the steps that you suggested because I had already done that before you had Recommended them

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### Author: ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [August 7, 2023, 7:09am UTC](https://forums.plex.tv/t/remote-access/849743/6 "2023-08-07T07:09:00Z")

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Flow’s point: troubleshooting isn’t about „it’s working or not“ but the individual findings; those will help to pin down what’s causing the _trouble_ and coming up with a solution.

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### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [November 5, 2023, 7:09am UTC](https://forums.plex.tv/t/remote-access/849743/7 "2023-11-05T07:09:06Z")

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