# Remote access **URL:** \ **Category:** Remote Access\ **Tags:** server-windows\ **Created:** [August 4, 2025, 7:41pm UTC](https://forums.plex.tv/t/remote-access/928005 "2025-08-04T19:41:45Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![rtgjeg](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rtgjeg/32/195674_2.png) [@rtgjeg](https://forums.plex.tv/u/rtgjeg)\ **Post date:** [August 4, 2025, 7:41pm UTC](https://forums.plex.tv/t/remote-access/928005/1 "2025-08-04T19:41:45Z")
I set up My server so that a friend of mine can access it. When they try, it does not show my library. I looked up the settings in my server account and it says remote access not available Outside of the network. How do I turn it on? ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [August 4, 2025, 8:11pm UTC](https://forums.plex.tv/t/remote-access/928005/2 "2025-08-04T20:11:22Z")
If you have not please read through these. You may have to set up a port forward in your router. [https://support.plex.tv/articles/200289506-remote-access/](https://support.plex.tv/articles/200289506-remote-access/) [https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/) ---
**Author:** ![rtgjeg](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rtgjeg/32/195674_2.png) [@rtgjeg](https://forums.plex.tv/u/rtgjeg)\ **Post date:** [August 16, 2025, 8:50pm UTC](https://forums.plex.tv/t/remote-access/928005/3 "2025-08-16T20:50:46Z")
I’ve forwarded the port to 32400. It locates the server, and I get a green check mark and a message that says: “Fully accessible outside your network.” After about 2-3 seconds, however, it turns red, and I get the message: “Not available outside your network.” ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 17, 2025, 10:22am UTC](https://forums.plex.tv/t/remote-access/928005/4 "2025-08-17T10:22:34Z")
> [@rtgjeg](#): > > After about 2-3 seconds, however, it turns red, and I get the message: “Not available outside your network.” Plex shows the remote access status as „green“ while testing the connection. If it turns red after a few seconds, it just means it doesn’t work to begin with. Have you already checked if your forwarded port is visible outside your home network? You can do this using a service like [canyouseeme.org](http://canyouseeme.org). If you do that, you can also verify if the public IP address reported by [canyouseeme.org](http://canyouseeme.org) is the same one seen in the Plex Media Server‘s Remote Access settings and the WAN IP listed in your router. > [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517): > > When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address… ---
**Author:** ![Bill1426](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bill1426/32/336632_2.png) [@Bill1426](https://forums.plex.tv/u/Bill1426)\ **Post date:** [August 17, 2025, 8:40pm UTC](https://forums.plex.tv/t/remote-access/928005/5 "2025-08-17T20:40:19Z")
I had this issue.. In the Windows Firewall open the 32400 port (TCP & UDP).. Even if there is a Plex passthru in the firewall, you need to open the Port. That’s what fixed my issue.. ---
**Author:** ![rtgjeg](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rtgjeg/32/195674_2.png) [@rtgjeg](https://forums.plex.tv/u/rtgjeg)\ **Post date:** [August 20, 2025, 9:34pm UTC](https://forums.plex.tv/t/remote-access/928005/6 "2025-08-20T21:34:21Z")
I called my ISP, and they told me that I had a dynamic IP address and that changing it to a static address would cost an additional $20 per month. Does anyone know if Plex will allow dynamic IP addresses in the future? ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 20, 2025, 9:43pm UTC](https://forums.plex.tv/t/remote-access/928005/7 "2025-08-20T21:43:41Z")
Plex has absolutely no problem with dynamic IP addresses. You’ll however need a publicly routable IP address (still IPv4 for many clients). A static IP will do, but it’s not necessary. That’s just the ISP selling you more than you need. ---
**Author:** ![rtgjeg](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rtgjeg/32/195674_2.png) [@rtgjeg](https://forums.plex.tv/u/rtgjeg)\ **Post date:** [August 20, 2025, 11:49pm UTC](https://forums.plex.tv/t/remote-access/928005/8 "2025-08-20T23:49:02Z")
I guess I’m not as tech-savvy as I thought. Would it be possible for you to outline the steps I need to take? I keep getting the “not available outside your network”. ![image](https://global.discourse-cdn.com/plex/original/4X/5/3/2/532361c1706b92e51c41aee94db7f7b2edc76a45.png) This is what I found regarding my ISP on the internet. ![image](https://global.discourse-cdn.com/plex/original/4X/7/5/0/750e7852c8f4ebca70b6028ba9b67d37a735257b.png) ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 21, 2025, 4:53am UTC](https://forums.plex.tv/t/remote-access/928005/9 "2025-08-21T04:53:48Z")
It’s not about what you can do / change. You still need your ISP‘s support. You just don’t need a 20$/month static IP… they can keep assigning you a dynamic IP, as long as it’s „publicly routable“. That being said, some ISPs will not offer you this option (not at all or they offer an expensive static ip as „alternative“). It’s still worth asking them about it. In some cases, users were successful with this (though it’s fairly rare). ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 19, 2025, 4:54am UTC](https://forums.plex.tv/t/remote-access/928005/10 "2025-11-19T04:54:13Z")
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