# Remote access **URL:** \ **Category:** Remote Access\ **Tags:** server-windows\ **Created:** [December 5, 2025, 5:59pm UTC](https://forums.plex.tv/t/remote-access/934258 "2025-12-05T17:59:40Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![timcol37](https://avatars.discourse-cdn.com/v4/letter/t/dbc845/32.png) [@timcol37](https://forums.plex.tv/u/timcol37)\ **Post date:** [December 5, 2025, 5:59pm UTC](https://forums.plex.tv/t/remote-access/934258/1 "2025-12-05T17:59:40Z")
Server Version#:1.42.2.10156 Player Version#: Out of the blue I can no longer remote access my plex server remotely. I have uninstalled the server and reinstalled. I have made sure my Upnp recognizes the plex media server. I have tried to manually port forward the server. I called my ISP (Spectrum) and they have assured me they have no access to blocking ports because I have my own router. The tech I talked to has his own plex so they were knowledgeable about plex. It’s ran for over a year with no issues untill like 4-5 days ago and it just randomly quite.I have also tried changing the port number manually with no luck. I am so lost at what to do. Any help would be greatly appreciated. Oh my remote link does go in and out of available and not. ---
**Author:** ![sysrage](https://avatars.discourse-cdn.com/v4/letter/s/4491bb/32.png) [@sysrage](https://forums.plex.tv/u/sysrage)\ **Post date:** [December 7, 2025, 3:15pm UTC](https://forums.plex.tv/t/remote-access/934258/2 "2025-12-07T15:15:13Z")
This just started happening to me, also. Worked great for years, now it won’t stay green in the remote access settings. Fails with both UPNP and manually specified port forwarding. ---
**Author:** ![timcol37](https://avatars.discourse-cdn.com/v4/letter/t/dbc845/32.png) [@timcol37](https://forums.plex.tv/u/timcol37)\ **Post date:** [December 7, 2025, 3:32pm UTC](https://forums.plex.tv/t/remote-access/934258/3 "2025-12-07T15:32:17Z")
Yup. I still have no remote access. The only thing I can think of to do is buy a new router. I’m not doing that yet. I just feel bad for the people that used my plex. I know they hate it but it still works in my home so. It sucks and I can’t find a solution. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [December 7, 2025, 4:11pm UTC](https://forums.plex.tv/t/remote-access/934258/4 "2025-12-07T16:11:21Z")
What does [https://canyouseeme.org/](https://canyouseeme.org/) show? EDIT: have you also run thru [https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/) ? ---
**Author:** ![timcol37](https://avatars.discourse-cdn.com/v4/letter/t/dbc845/32.png) [@timcol37](https://forums.plex.tv/u/timcol37)\ **Post date:** [December 7, 2025, 5:19pm UTC](https://forums.plex.tv/t/remote-access/934258/5 "2025-12-07T17:19:18Z")
I have tried canyouseeme many times with and without my vpn and adguard. It can’t see me. I have also tried the support link. I have called my isp to make sure they are not blocking any ip’s or ports and they are not. I have turned off UPnp and manually port forward the ip with the internal and external ports and no luck. I tried talking to people on reddit also and I get all these same links and things to try with no avail. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [December 7, 2025, 5:23pm UTC](https://forums.plex.tv/t/remote-access/934258/6 "2025-12-07T17:23:22Z")
[canyouseeme.org](http://canyouseeme.org) not being able to see your forwarded port implies this issue is between „the internet“ (your ISP) and your router (incl. the router configuration). Do the public IP seen by [canyouseeme.org](http://canyouseeme.org) and the PMS remote access settings match your router’s WAN IP? ---
**Author:** ![mkotras](https://avatars.discourse-cdn.com/v4/letter/m/58f4c7/32.png) [@mkotras](https://forums.plex.tv/u/mkotras)\ **Post date:** [December 7, 2025, 5:29pm UTC](https://forums.plex.tv/t/remote-access/934258/7 "2025-12-07T17:29:47Z")
same here, it was working great for years before I upgraded plex container to 1.42.2.10156 ---
**Author:** ![timcol37](https://avatars.discourse-cdn.com/v4/letter/t/dbc845/32.png) [@timcol37](https://forums.plex.tv/u/timcol37)\ **Post date:** [December 7, 2025, 5:34pm UTC](https://forums.plex.tv/t/remote-access/934258/8 "2025-12-07T17:34:02Z")
actually it can see the public ip and port. It does also match. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [December 7, 2025, 5:44pm UTC](https://forums.plex.tv/t/remote-access/934258/9 "2025-12-07T17:44:25Z")
@timcol37 Can you post your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) then? Might be a 429 cert issue. ---
**Author:** ![timcol37](https://avatars.discourse-cdn.com/v4/letter/t/dbc845/32.png) [@timcol37](https://forums.plex.tv/u/timcol37)\ **Post date:** [December 7, 2025, 5:47pm UTC](https://forums.plex.tv/t/remote-access/934258/10 "2025-12-07T17:47:11Z")
[Plex Media Server Logs\_2025-12-07\_11-45-29.zip](https://forums.plex.tv/uploads/short-url/gyndsnlZQjFcGwiSIK6L7a5TqoE.zip) (4.3 MB) ---
**Author:** ![TheLivingBubba](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/thelivingbubba/32/336226_2.png) [@TheLivingBubba](https://forums.plex.tv/u/TheLivingBubba)\ **Post date:** [December 7, 2025, 5:53pm UTC](https://forums.plex.tv/t/remote-access/934258/11 "2025-12-07T17:53:11Z")
```auto Dec 07, 2025 02:25:13.570 [20384] ERROR - CERT: Error acquiring new certificate: Failed to upload CSR: 429, ``` @OttoKerner Can you help @timcol37? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 7, 2025, 5:55pm UTC](https://forums.plex.tv/t/remote-access/934258/12 "2025-12-07T17:55:41Z")
Please wait about 10 minutes, then stop and restart your server. ---
**Author:** ![timcol37](https://avatars.discourse-cdn.com/v4/letter/t/dbc845/32.png) [@timcol37](https://forums.plex.tv/u/timcol37)\ **Post date:** [December 7, 2025, 5:56pm UTC](https://forums.plex.tv/t/remote-access/934258/13 "2025-12-07T17:56:09Z")
will do. if this is fix thank you all so much. ---
**Author:** ![timcol37](https://avatars.discourse-cdn.com/v4/letter/t/dbc845/32.png) [@timcol37](https://forums.plex.tv/u/timcol37)\ **Post date:** [December 7, 2025, 6:16pm UTC](https://forums.plex.tv/t/remote-access/934258/14 "2025-12-07T18:16:07Z")
Can I ask where you found that error? It does seem to be working now. I can access it over cell service and not just wifi anymore. Also thank you so much. ---
**Author:** ![TheLivingBubba](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/thelivingbubba/32/336226_2.png) [@TheLivingBubba](https://forums.plex.tv/u/TheLivingBubba)\ **Post date:** [December 7, 2025, 6:18pm UTC](https://forums.plex.tv/t/remote-access/934258/15 "2025-12-07T18:18:43Z")
I opened the “Plex Media Server.log” and did a search for “error.” I’m not great at interrupting logs, but opening them and searching for “error” or “warn,” will usually give you the clues. ---
**Author:** ![timcol37](https://avatars.discourse-cdn.com/v4/letter/t/dbc845/32.png) [@timcol37](https://forums.plex.tv/u/timcol37)\ **Post date:** [December 7, 2025, 6:23pm UTC](https://forums.plex.tv/t/remote-access/934258/16 "2025-12-07T18:23:09Z")
Ah. Seriously thank you so much. It been like a week of being on the phone with the isp and uninstalling and reinstalling things. Unplugging and rebooting things. Going on reddit too. You @’d that mod and it actually seems to be fixed. Thank you thank you thank you. ---
**Author:** ![timcol37](https://avatars.discourse-cdn.com/v4/letter/t/dbc845/32.png) [@timcol37](https://forums.plex.tv/u/timcol37)\ **Post date:** [December 7, 2025, 6:24pm UTC](https://forums.plex.tv/t/remote-access/934258/17 "2025-12-07T18:24:08Z")
Thank you sooooo much! I can access over cell network now instead of just wifi. Seems to be fixed. I super appreciate it!!! ---
**Author:** ![timcol37](https://avatars.discourse-cdn.com/v4/letter/t/dbc845/32.png) [@timcol37](https://forums.plex.tv/u/timcol37)\ **Post date:** [December 7, 2025, 6:25pm UTC](https://forums.plex.tv/t/remote-access/934258/18 "2025-12-07T18:25:45Z")
Download your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) and then search for “error” I had a 429 cert error and the mod below fixed it. ---
**Author:** ![timcol37](https://avatars.discourse-cdn.com/v4/letter/t/dbc845/32.png) [@timcol37](https://forums.plex.tv/u/timcol37)\ **Post date:** [December 7, 2025, 6:32pm UTC](https://forums.plex.tv/t/remote-access/934258/19 "2025-12-07T18:32:31Z")
It was. Thank you so much!!! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 7, 2026, 6:32pm UTC](https://forums.plex.tv/t/remote-access/934258/20 "2026-03-07T18:32:53Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.