# Remote Access

**URL:** <https://forums.plex.tv/t/remote-access/935724>\
**Category:** Remote Access\
**Tags:** server-qnap\
**Created:** [January 24, 2026, 7:06am UTC](https://forums.plex.tv/t/remote-access/935724 "2026-01-24T07:06:36Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![ewanchapman](https://avatars.discourse-cdn.com/v4/letter/e/ecae2f/32.png) [@ewanchapman](https://forums.plex.tv/u/ewanchapman)\
**Post date:** [January 24, 2026, 7:06am UTC](https://forums.plex.tv/t/remote-access/935724/1 "2026-01-24T07:06:36Z")

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Server Version#: 1.42.2.10156-f737b826c  
Player Version#: 1.112.0.359-0d79a49f  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

I’ve been having an issue all of a sudden in the last couple of weeks where my remote access is ‘indirect and as such I can only access media at 382p.

It simultaneous is claiming it is ‘not available outside your network’ in spite me being able to stream at 382p.

I’ve been through all the troubleshooting guides and have uninstalled and reinstalled the player on my computer. Anybody got some kind of fix that I am missing?

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [January 24, 2026, 8:49am UTC](https://forums.plex.tv/t/remote-access/935724/2 "2026-01-24T08:49:37Z")

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What’s the results of dealing with the troubleshooting(as in the actual output, not the outcome)?  
Are you using a manual port forward and were you able to confirm it’s still working (e.g. using a service like [canyouseeme.org](http://canyouseeme.org))?  
Does the public IP recognized by said service match that listed in your Plex Media Server‘s remote access settings and the WAN IP of your router?

> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…

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**Author:** ![ewanchapman](https://avatars.discourse-cdn.com/v4/letter/e/ecae2f/32.png) [@ewanchapman](https://forums.plex.tv/u/ewanchapman)\
**Post date:** [January 25, 2026, 6:37am UTC](https://forums.plex.tv/t/remote-access/935724/3 "2026-01-25T06:37:11Z")

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My router supports both uPnP and NAT-PMP.  
I run Kaspersky and disabling that made no difference.  
Port forwarding has been set up according to the instructions in that article. It has been checked with ‘[canyouseeme.org](http://canyouseeme.org)’ to confirm that there is no double NAT issue but it seems that 32400 port is closed so seems like that might be the issue.

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [January 25, 2026, 9:40am UTC](https://forums.plex.tv/t/remote-access/935724/4 "2026-01-25T09:40:08Z")

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In that case, your best best options are:

1. Test a different public port, e.g. going for something more random in the range from 20000 to 50000. Some ISPs are known to block just the default Plex port
2. Talk to your ISP

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [January 25, 2026, 6:31pm UTC](https://forums.plex.tv/t/remote-access/935724/5 "2026-01-25T18:31:31Z")

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> [@ewanchapman](#):
>
> It simultaneous is claiming it is ‘not available outside your network’ in spite me being able to stream at 382p.

FYI, the stream is using [Plex Relay](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/). The stream is tunneled through servers at Plex and limited to 2 Mbps. Configured in Settings → Network.

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**Author:** ![ewanchapman](https://avatars.discourse-cdn.com/v4/letter/e/ecae2f/32.png) [@ewanchapman](https://forums.plex.tv/u/ewanchapman)\
**Post date:** [January 28, 2026, 12:17pm UTC](https://forums.plex.tv/t/remote-access/935724/6 "2026-01-28T12:17:13Z")

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No dice so far but I will keep playing. Thanks for the help.

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**Author:** ![ewanchapman](https://avatars.discourse-cdn.com/v4/letter/e/ecae2f/32.png) [@ewanchapman](https://forums.plex.tv/u/ewanchapman)\
**Post date:** [January 28, 2026, 12:17pm UTC](https://forums.plex.tv/t/remote-access/935724/7 "2026-01-28T12:17:45Z")

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Ah, got it. Thanks for clearing that up.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 28, 2026, 12:18pm UTC](https://forums.plex.tv/t/remote-access/935724/8 "2026-04-28T12:18:28Z")

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