# Remote access
**URL:** https://forums.plex.tv/t/remote-access/940655
**Category:** Remote Access
**Tags:** server-windows
**Created:** [July 15, 2026, 9:44am UTC](https://forums.plex.tv/t/remote-access/940655 "2026-07-15T09:44:11Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@MaxiMousse59](https://forums.plex.tv/u/MaxiMousse59)
#### Post date: [July 15, 2026, 9:44am UTC](https://forums.plex.tv/t/remote-access/940655/1 "2026-07-15T09:44:11Z")
Server Version#: 1.43.3.10828
Hi everyone,
I am having trouble with Remote Access on my Plex server. The server is correctly registered with Plex, but it is not accessible from outside my home network.
**Technical details:**
- My server is running on Windows.
- In the Plex settings, it says: “Not available outside your network.”
- As shown in the screenshot, the private IP is correctly detected (192.168.1.94:32400), but the public IP shows port “0” with a red cross.
**What I have tried so far:**
- I have searched the forums and tried deleting the `cert-v2.p12` certificate file in the Plex cache folder to force it to regenerate, but it had no effect on the issue.
Does anyone have any ideas on how to fix this? Could it be related to my router configuration or how Docker is set up?
Thanks in advance for your help!
---
### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [July 15, 2026, 9:46am UTC](https://forums.plex.tv/t/remote-access/940655/2 "2026-07-15T09:46:19Z")
> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517/1):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…