# Remote conection **URL:** \ **Category:** Remote Access\ **Tags:** server-nvidia-shield\ **Created:** [June 9, 2021, 2:31pm UTC](https://forums.plex.tv/t/remote-conection/721563 "2021-06-09T14:31:01Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![martin\_cz](https://avatars.discourse-cdn.com/v4/letter/m/54ee81/32.png) [@martin\_cz](https://forums.plex.tv/u/martin_cz)\ **Post date:** [June 9, 2021, 2:31pm UTC](https://forums.plex.tv/t/remote-conection/721563/1 "2021-06-09T14:31:01Z")
Server Version#: 1.23.2.4625 Server#: Nvidia Shield TV Pro Player Version#: 4.58.1 Hi, I apologize in advance however I run out of all my networking knowledge (admittedly not a large repository). I am having issues with remote connection my Plex server running on Nvidia Shield. I am getting the nefarious `Not available outside your network` error message and I am pretty sure the issue is related to my router or my ISP. I was able to get it working on my previous router (thought I also changed ISP in the meantime). ![image](https://global.discourse-cdn.com/plex/original/3X/2/2/2297c008443bdea4ab31d41fc7c06fa880b1dcc3.jpeg) But maybe I have overlooked something simply. Anyway here are details of my router setup. I have Asus RT-AC68U V3, firmware: 3.0.0.4.386\_43129, Shield is wired. 1. Plex server has a static IP adress 192.168.1.100. ![image](https://global.discourse-cdn.com/plex/original/3X/1/6/16b9bf2528df1ebed4e2464b0ae77abb77ea80f5.png) 2. I enabled port forwarding for default port 32400. ![image](https://global.discourse-cdn.com/plex/original/3X/6/c/6c115a7e82b5ef638f727adda3629e6d199efeb4.png) I tried to experiement with DMZ and Firewall rules but to no success. Any tips and suggestion will be greatly appreacited. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 9, 2021, 2:40pm UTC](https://forums.plex.tv/t/remote-conection/721563/2 "2021-06-09T14:40:18Z")
In the second screen shot, change the Protocol from BOTH to TCP. Don’t use DMZ. After creating the manual port forwarding in your router, you must tell Plex to actually use it. In Plex Settings - Server - (Show Advanced) - Remote Access tick the checkbox “Manually specify public port” and put in the same number which you used in the router for “External Port”. “Apply” then restart the Plex server and let it sit running for a few hours. Afterwards, [canyouseeme.org](http://canyouseeme.org) should be used to test if the portforwarding is actually working. You should also compare the IP address which appears for you on [canyouseeme.org](http://canyouseeme.org) with the “Public” IP address which appears in Plex under the “Remote Access” settings. If these IP’s are different, you might be in a double-NAT situation. ---
**Author:** ![martin\_cz](https://avatars.discourse-cdn.com/v4/letter/m/54ee81/32.png) [@martin\_cz](https://forums.plex.tv/u/martin_cz)\ **Post date:** [June 9, 2021, 5:16pm UTC](https://forums.plex.tv/t/remote-conection/721563/3 "2021-06-09T17:16:05Z")
Hi, Thank you @OttoKerner for quick response. I altered the settings according to your suggestion and will wait till tomorrow. Btw: the quick [canyouseme.org](http://canyouseme.org) check seems grim ☹ ![image](https://global.discourse-cdn.com/plex/original/3X/9/6/967700b7439ccb84f27e892a7e56a6766b5fa67d.jpeg) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 10, 2021, 7:14am UTC](https://forums.plex.tv/t/remote-conection/721563/4 "2021-06-10T07:14:25Z")
What about the IP comparison? ---
**Author:** ![martin\_cz](https://avatars.discourse-cdn.com/v4/letter/m/54ee81/32.png) [@martin\_cz](https://forums.plex.tv/u/martin_cz)\ **Post date:** [June 11, 2021, 3:58am UTC](https://forums.plex.tv/t/remote-conection/721563/5 "2021-06-11T03:58:30Z")
Hi, I have just checked again and the issue remains. Port checking results in service not being visible from the internet. The IP address is from a completely different range. It appears my ISP has turned security know alll the way to the right ☹ Any suggestions how to proceed? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 11, 2021, 5:58am UTC](https://forums.plex.tv/t/remote-conection/721563/6 "2021-06-11T05:58:57Z")
> [@martin\_cz](#): > > It appears my ISP has turned security know alll the way to the right It’s not so much the aim for security, but the global scarcity of IPv4 addresses. Which may have played a role in the ISP’s decision to place all customers behind a carrier-grade NAT [Carrier-grade NAT - Wikipedia](https://en.m.wikipedia.org/wiki/Carrier-grade_NAT) Some ISP’s can switch that off selectively per customer. Some do it for free if you ask nicely, some want more money to do it. Some are trying to sell you a “static IP” additionally, which is usually more expensive (and actually not really needed for Plex). ---
**Author:** ![CostaHT](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/costaht/32/193414_2.png) [@CostaHT](https://forums.plex.tv/u/CostaHT)\ **Post date:** [June 11, 2021, 6:54am UTC](https://forums.plex.tv/t/remote-conection/721563/7 "2021-06-11T06:54:44Z")
> [@martin\_cz](#): > > The IP address is from a completely different range. It On the images I see they are the same. What If you go to your router’s wan status page. Do you see the same IP starting with 212. or it starts with 100.? ---
**Author:** ![martin\_cz](https://avatars.discourse-cdn.com/v4/letter/m/54ee81/32.png) [@martin\_cz](https://forums.plex.tv/u/martin_cz)\ **Post date:** [June 14, 2021, 5:58pm UTC](https://forums.plex.tv/t/remote-conection/721563/8 "2021-06-14T17:58:07Z")
Hi, Sorry for later reply, was enojying a bit of mountain hiking. Anyway I have just checked everything again: Not available outside your network. Specifically, Plex settings: ![image](https://global.discourse-cdn.com/plex/original/3X/6/f/6f2166d2fd3a3a19bd5b68ca758799aeaff62eab.jpeg) Router WAN IP is automatically assigned by ISP (MAC address was required in advance): ![image](https://global.discourse-cdn.com/plex/original/3X/d/a/dab386a4db207770d888344a0eeb3ccf46db775f.jpeg) CanYouSeeMe screen: ![image](https://global.discourse-cdn.com/plex/original/3X/3/2/32f60285a143ba006538b791e8c01f5b1a751a5a.jpeg) So it seems @OttoKerner was right, ISP is routing my IP according to its needs. I will try to inquiry my ISP about it, thanks for hints. Any other ideas how can I circummvent this in case ISP wont be agreeable to my needs? ---
**Author:** ![CostaHT](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/costaht/32/193414_2.png) [@CostaHT](https://forums.plex.tv/u/CostaHT)\ **Post date:** [June 14, 2021, 6:01pm UTC](https://forums.plex.tv/t/remote-conection/721563/9 "2021-06-14T18:01:48Z")
You have double-nat situation. Your router is getting an IP 10.X.X.X. Is there any device after your Asus? ---
**Author:** ![martin\_cz](https://avatars.discourse-cdn.com/v4/letter/m/54ee81/32.png) [@martin\_cz](https://forums.plex.tv/u/martin_cz)\ **Post date:** [June 15, 2021, 3:51pm UTC](https://forums.plex.tv/t/remote-conection/721563/10 "2021-06-15T15:51:05Z")
Hi, So far no response from ISP, fingers crossed. There is no other network device aside from my Asus router. We have 1 Gig ethernet port in the apartment. ---
**Author:** ![CostaHT](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/costaht/32/193414_2.png) [@CostaHT](https://forums.plex.tv/u/CostaHT)\ **Post date:** [June 15, 2021, 11:58pm UTC](https://forums.plex.tv/t/remote-conection/721563/11 "2021-06-15T23:58:14Z")
> [@martin\_cz](#): > > There is no other network device aside from my Asus router. We have 1 Gig ethernet port in the apartment. So in that case you’re doing the right thing, they’re the only ones that can help and probably will charge for that ☹ ---
**Author:** ![martin\_cz](https://avatars.discourse-cdn.com/v4/letter/m/54ee81/32.png) [@martin\_cz](https://forums.plex.tv/u/martin_cz)\ **Post date:** [June 24, 2021, 5:52am UTC](https://forums.plex.tv/t/remote-conection/721563/12 "2021-06-24T05:52:24Z")
Well, to provide some conclusion. As some of you predicted I end up being assigned a static IP which was the only viable solution from my ISP. It is charged but rather symbolically. I would like thank you all of you for guidance and suggestion. For without your help I am not sure how far and how would I get by myself. My respect to this great and helpful community. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [September 22, 2021, 5:53am UTC](https://forums.plex.tv/t/remote-conection/721563/13 "2021-09-22T05:53:03Z")
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