# Remote connection issue **URL:** \ **Category:** Remote Access\ **Tags:** server-windows\ **Created:** [October 1, 2021, 1:21am UTC](https://forums.plex.tv/t/remote-connection-issue/747231 "2021-10-01T01:21:11Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![mikenyc](https://avatars.discourse-cdn.com/v4/letter/m/c5a1d2/32.png) [@mikenyc](https://forums.plex.tv/u/mikenyc)\ **Post date:** [October 1, 2021, 1:21am UTC](https://forums.plex.tv/t/remote-connection-issue/747231/1 "2021-10-01T01:21:11Z")
Server Version#: 1.24.3.5033 Player Version#: N/A Today I am having a problem where my Plex server (on Windows 10) will not stay " Fully accessible outside your network". It starts out connected. I can play a video from my phone (not connected to my wifi) and it will play. But when I leave that tab to another (ie. General) it says “Not available outside your network issue”. Yet, when I go on my phone again and play a different video, it still plays and my Plex server says I am playing a video. So here is my question is: I see there is an issue with “Remote connection SSL issues”. Is it related? If not, is “Not available” message flaky and isn’t reliable? Also, sometimes when I am connected, Please server says this: Private Unknown IP x Public Unknown IP ← Internet And Plex says “Fully accessible outside your network” Does that look right? Please help. Thanks ---
**Author:** ![Markiem66](https://avatars.discourse-cdn.com/v4/letter/m/b5e925/32.png) [@Markiem66](https://forums.plex.tv/u/Markiem66)\ **Post date:** [October 1, 2021, 2:05am UTC](https://forums.plex.tv/t/remote-connection-issue/747231/2 "2021-10-01T02:05:29Z")
I’m having the same problem today. Remote access worked fine yesterday. ![65474702836__04C6EBBF-12CF-4416-ADED-704D9794F198](https://global.discourse-cdn.com/plex/original/3X/a/0/a05659bd1918c63bbb4b9a6a7d3ca46a21bcf1e9.jpeg) ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [October 1, 2021, 2:07am UTC](https://forums.plex.tv/t/remote-connection-issue/747231/3 "2021-10-01T02:07:51Z")
> [@mikenyc](#): > > I can play a video from my phone > [@mikenyc](#): > > it still plays where can you not play or access the server? ---
**Author:** ![mikenyc](https://avatars.discourse-cdn.com/v4/letter/m/c5a1d2/32.png) [@mikenyc](https://forums.plex.tv/u/mikenyc)\ **Post date:** [October 1, 2021, 2:13am UTC](https://forums.plex.tv/t/remote-connection-issue/747231/4 "2021-10-01T02:13:40Z")
There is an inconsistency as to what Plex server says and what is actually going on. Plex says I am not connected yet I can play a video on my phone when not connected to WIFI. And sometimes the player can’t connect to my Plex server at all. It is inconsistent and the server is no help if I can’t rely on the messages it gives me. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [October 1, 2021, 2:17am UTC](https://forums.plex.tv/t/remote-connection-issue/747231/5 "2021-10-01T02:17:47Z")
> [@mikenyc](#): > > And sometimes the player can’t connect to my Plex server at all. which player? Like when you restart the player or change networks. on remote wifi or remote cellular? ---
**Author:** ![mikenyc](https://avatars.discourse-cdn.com/v4/letter/m/c5a1d2/32.png) [@mikenyc](https://forums.plex.tv/u/mikenyc)\ **Post date:** [October 1, 2021, 2:19am UTC](https://forums.plex.tv/t/remote-connection-issue/747231/6 "2021-10-01T02:19:47Z")
Why does plex server say I cannot reach the internet yet I can play videos on my phone? And it is inconsistent at best. Maybe the server times out at a point. I really don’t know. All I know is that when the server says I am not connected to the internet I can sometimes still play a video. Also that weird thing where it doesn’t give IP addresses. Private Unknown IP x Public Unknown IP ← Internet ---
**Author:** ![mikenyc](https://avatars.discourse-cdn.com/v4/letter/m/c5a1d2/32.png) [@mikenyc](https://forums.plex.tv/u/mikenyc)\ **Post date:** [October 1, 2021, 2:21am UTC](https://forums.plex.tv/t/remote-connection-issue/747231/7 "2021-10-01T02:21:32Z")
I have consistently said I am NOT connected to wifi on my iphone when I am testing on my iphone. This is to see if I can connect to plex server from the internet. I am only using cellular to test the internet connection to plex ---
**Author:** ![mikenyc](https://avatars.discourse-cdn.com/v4/letter/m/c5a1d2/32.png) [@mikenyc](https://forums.plex.tv/u/mikenyc)\ **Post date:** [October 1, 2021, 2:23am UTC](https://forums.plex.tv/t/remote-connection-issue/747231/8 "2021-10-01T02:23:28Z")
I have even killed the player / restarted it and tried a different video. I was thinking that I was not really connected to plex server. That I was just looking at a buffered piece of video. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [October 1, 2021, 2:25am UTC](https://forums.plex.tv/t/remote-connection-issue/747231/9 "2021-10-01T02:25:13Z")
> [@mikenyc](#): > > Why does plex server say I cannot reach the internet yet I can play videos on my phone? the display is only a check that Plex Tv sends back to your server that it can reach it or not. It does not affect if something is actually reachable or not. It is essentially a light which indicates X is on but the light does not actually control it being on. > [@mikenyc](#): > > I have consistently said I am NOT connected to wifi on my iphone when I am testing on my iphone. This is to see if I can connect to plex server from the internet. I am not debating that with you. In both cases you said in can play. If it is playing it is connected. I am asking from which player, if any, can you not play or not connect at all. ---
**Author:** ![john914](https://avatars.discourse-cdn.com/v4/letter/j/e8c25b/32.png) [@john914](https://forums.plex.tv/u/john914)\ **Post date:** [October 1, 2021, 2:25am UTC](https://forums.plex.tv/t/remote-connection-issue/747231/10 "2021-10-01T02:25:59Z")
i am having the same issue. i have an old verizon fios actiontec router that does not have a upnp option either so im not sure how to do it manually, but i did add a tcp for the port in the router and that didnt help. remote access will not stay enabled, i have some friends that cannot access my content, and some can. i dont know whats going on ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [October 1, 2021, 2:29am UTC](https://forums.plex.tv/t/remote-connection-issue/747231/11 "2021-10-01T02:29:23Z")
> [@john914](#): > > i have some friends that cannot access my content, and some can do you know what players they use? ---
**Author:** ![john914](https://avatars.discourse-cdn.com/v4/letter/j/e8c25b/32.png) [@john914](https://forums.plex.tv/u/john914)\ **Post date:** [October 1, 2021, 2:33am UTC](https://forums.plex.tv/t/remote-connection-issue/747231/12 "2021-10-01T02:33:46Z")
i’ve got no idea, they use all different devices from firestick, to built in apps on samsung and lg tvs ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [October 1, 2021, 2:36am UTC](https://forums.plex.tv/t/remote-connection-issue/747231/13 "2021-10-01T02:36:58Z")
A lot of older TVs that are unsupported buy their manufacture any more can’t be updated to use newer certificates and won’t work with older ones anymore. [Important information about Plex for smart TVs after September 30, 2021](https://forums.plex.tv/t/important-information-about-plex-for-smart-tvs-after-september-30-2021/746506/6) Though the firestick should still work ---
**Author:** ![john914](https://avatars.discourse-cdn.com/v4/letter/j/e8c25b/32.png) [@john914](https://forums.plex.tv/u/john914)\ **Post date:** [October 1, 2021, 2:42am UTC](https://forums.plex.tv/t/remote-connection-issue/747231/14 "2021-10-01T02:42:26Z")
they’re all new tvs, they all worked yesterday. today they are asking me why its not working. i keep enabling my remote access, and it keeps reverting to red on its own, not allowing remote access. i never had this issue before today ---
**Author:** ![mikenyc](https://avatars.discourse-cdn.com/v4/letter/m/c5a1d2/32.png) [@mikenyc](https://forums.plex.tv/u/mikenyc)\ **Post date:** [October 1, 2021, 2:43am UTC](https://forums.plex.tv/t/remote-connection-issue/747231/15 "2021-10-01T02:43:40Z")
Same issue here. The server keeps saying it isn’t connected to the internet. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [October 1, 2021, 2:49am UTC](https://forums.plex.tv/t/remote-connection-issue/747231/16 "2021-10-01T02:49:44Z")
@john914 can you please have them try what is says in that link about allowing insecure connections ---
**Author:** ![john914](https://avatars.discourse-cdn.com/v4/letter/j/e8c25b/32.png) [@john914](https://forums.plex.tv/u/john914)\ **Post date:** [October 1, 2021, 2:53am UTC](https://forums.plex.tv/t/remote-connection-issue/747231/17 "2021-10-01T02:53:12Z")
well, i just tried that on my computer and now i cant even get into my server settings…because now i cant connect to my own server ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [October 1, 2021, 2:54am UTC](https://forums.plex.tv/t/remote-connection-issue/747231/18 "2021-10-01T02:54:43Z")
> [@john914](#): > > i just tried that on my computer tried what on your computer in which app? ---
**Author:** ![john914](https://avatars.discourse-cdn.com/v4/letter/j/e8c25b/32.png) [@john914](https://forums.plex.tv/u/john914)\ **Post date:** [October 1, 2021, 2:55am UTC](https://forums.plex.tv/t/remote-connection-issue/747231/19 "2021-10-01T02:55:36Z")
my computer, on which the server is running on, i went to network, and on the dropdown i chose disable for secure connections. and now i cant even get into settings ---
**Author:** ![vgrund](https://avatars.discourse-cdn.com/v4/letter/v/6a8cbe/32.png) [@vgrund](https://forums.plex.tv/u/vgrund)\ **Post date:** [October 1, 2021, 3:01am UTC](https://forums.plex.tv/t/remote-connection-issue/747231/20 "2021-10-01T03:01:09Z")
I’m seeing the same issues mentioned here. I’d say it was premature to mark the outage “resolved” on the status page. [Next page](https://forums.plex.tv/t/remote-connection-issue/747231.md?page=2)