# Remote keeps disconnecting **URL:** \ **Category:** Plex Media Server\ **Tags:** server-docker\ **Created:** [January 14, 2023, 7:54pm UTC](https://forums.plex.tv/t/remote-keeps-disconnecting/826856 "2023-01-14T19:54:31Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![leowing29011](https://avatars.discourse-cdn.com/v4/letter/l/8edcca/32.png) [@leowing29011](https://forums.plex.tv/u/leowing29011)\ **Post date:** [January 14, 2023, 7:54pm UTC](https://forums.plex.tv/t/remote-keeps-disconnecting/826856/1 "2023-01-14T19:54:31Z")
Server Version#: 1.30.1.6562 I’m currently running Plex server as a docker on a Unraid server. Locally everything is great always but it keeps dropping remote connection. I can just click retry and it reconnects almost every time but then it will drop it again minutes later. Ive tried both manual and default ports with a port forwards in place on the Unifi Dream Machine Pro I use as my router. Any help is greatly appreciated since I’m currently considering switching media servers all together over this. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [January 14, 2023, 10:13pm UTC](https://forums.plex.tv/t/remote-keeps-disconnecting/826856/2 "2023-01-14T22:13:28Z")
Don’t give too much for that initial/brief green remote access status. That’s kind of the zero-state that Plex will show while it attempts to verify if your server is accessible from outside your home network. If it turns red shortly afterwards, assume it’s not configured correctly and therefore not working at all. > [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517): > > When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address… ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [April 14, 2023, 10:14pm UTC](https://forums.plex.tv/t/remote-keeps-disconnecting/826856/3 "2023-04-14T22:14:10Z")
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