# Remote not working on PLEX Synology **URL:** \ **Category:** Remote Access\ **Tags:** server-synology\ **Created:** [April 11, 2025, 3:30pm UTC](https://forums.plex.tv/t/remote-not-working-on-plex-synology/912786 "2025-04-11T15:30:04Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Frontix](https://avatars.discourse-cdn.com/v4/letter/f/8c91f0/32.png) [@Frontix](https://forums.plex.tv/u/Frontix)\ **Post date:** [April 11, 2025, 3:30pm UTC](https://forums.plex.tv/t/remote-not-working-on-plex-synology/912786/1 "2025-04-11T15:30:04Z")
Server Version#: 1.41.6.9685 Player Version#: WEB Dear, I’ve got a PLEX Server running at home with remote acces. Port 32400 is open on router and works. I bought a synology NAS with PLEX server running. Same port 32400 does not work. When I enable the remote function, it turns green but seconds later its back red. Both are on the same network. I tried other ports but same problem… ---
**Author:** ![jclifton](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jclifton/32/334348_2.png) [@jclifton](https://forums.plex.tv/u/jclifton)\ **Post date:** [April 11, 2025, 3:40pm UTC](https://forums.plex.tv/t/remote-not-working-on-plex-synology/912786/2 "2025-04-11T15:40:20Z")
When you say port 32400 is open on your router, is that port forwarded to the static IP of your Plex instance on the NAS? ---
**Author:** ![TheLivingBubba](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/thelivingbubba/32/336226_2.png) [@TheLivingBubba](https://forums.plex.tv/u/TheLivingBubba)\ **Post date:** [April 11, 2025, 3:43pm UTC](https://forums.plex.tv/t/remote-not-working-on-plex-synology/912786/3 "2025-04-11T15:43:25Z")
> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517): > > When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address… ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [April 11, 2025, 4:00pm UTC](https://forums.plex.tv/t/remote-not-working-on-plex-synology/912786/4 "2025-04-11T16:00:56Z")
TLDR; If you have already opened and forwarded port 32400 to your Synology -THEN- In Settings - server - Remote Access - Show Advanced **Manually set port** 32400 SAVE –otherwise– PMS will try to open a random port number and use it. ---
**Author:** ![Frontix](https://avatars.discourse-cdn.com/v4/letter/f/8c91f0/32.png) [@Frontix](https://forums.plex.tv/u/Frontix)\ **Post date:** [April 11, 2025, 4:36pm UTC](https://forums.plex.tv/t/remote-not-working-on-plex-synology/912786/5 "2025-04-11T16:36:02Z")
Yes Port forwarded on ip of synology ---
**Author:** ![Frontix](https://avatars.discourse-cdn.com/v4/letter/f/8c91f0/32.png) [@Frontix](https://forums.plex.tv/u/Frontix)\ **Post date:** [April 11, 2025, 4:37pm UTC](https://forums.plex.tv/t/remote-not-working-on-plex-synology/912786/6 "2025-04-11T16:37:34Z")
Yes i did that. But after 3 or 4 seconds after i get the green connect text, it disconnects again. ---
**Author:** ![Frontix](https://avatars.discourse-cdn.com/v4/letter/f/8c91f0/32.png) [@Frontix](https://forums.plex.tv/u/Frontix)\ **Post date:** [April 11, 2025, 4:43pm UTC](https://forums.plex.tv/t/remote-not-working-on-plex-synology/912786/7 "2025-04-11T16:43:55Z")
I got several problems occurred during the last update. But at the same time I did upgrade my home network. Placed new switches and cat7 cables. My home Plex server is running on Win11. Together on the same network with my synology. As of now i can’t get synology to work remotely. I got a second problem with my win11 server. After a while the server is gone on plex.tv and apps. But the server is still runing on the desktop. Trying to login locally also dont work. I then get the synology to see. Its a weird problem Resetting the router/model or rebooting the plex server temporarily works.. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [April 11, 2025, 4:55pm UTC](https://forums.plex.tv/t/remote-not-working-on-plex-synology/912786/8 "2025-04-11T16:55:41Z")
Green indicates it’s trying. (not intuitive but that’s what they did) STAYING green indicates it is available. I’ve lobbied hard for 1. Red = not available 2. Yellow = Testing connection 3. Green = available. Technically, it should be Blue (not Green) to avoid Red/Green colorblindness issues * * * If rebooting the modem/router fixes the problem (albeit temporarily) – Then replace the modem/router. Those are often so cheap they fail for no good reason. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [April 11, 2025, 6:17pm UTC](https://forums.plex.tv/t/remote-not-working-on-plex-synology/912786/9 "2025-04-11T18:17:32Z")
> [@Frontix](#): > > My home Plex server is running on Win11. Together on the same network with my synology. As of now i can’t get synology to work remotely. Do you want remote access to both servers? If so, they must be on separate **public** ports. If Plex/Windows is using 32400, then Plex/Synology must be on a different port (or vice versa).. ---
**Author:** ![Frontix](https://avatars.discourse-cdn.com/v4/letter/f/8c91f0/32.png) [@Frontix](https://forums.plex.tv/u/Frontix)\ **Post date:** [April 11, 2025, 7:01pm UTC](https://forums.plex.tv/t/remote-not-working-on-plex-synology/912786/10 "2025-04-11T19:01:48Z")
Yes indeed. Both needs to be remotely. But Changing the port to for example 32300 does not work. I can’t get that to work. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [April 11, 2025, 9:44pm UTC](https://forums.plex.tv/t/remote-not-working-on-plex-synology/912786/11 "2025-04-11T21:44:14Z")
Can you supply a screenshot of both port forwarding statements in your router? Also the Remote Access settings of PMS/Synology. Do not block out any private IP addresses. OK to block your public IP address. Example: Port Forward in Asus router & PMS remote access settings. ![port_forward](https://global.discourse-cdn.com/plex/original/4X/6/6/8/66815ca21026277dac2e96e34b163104bb18863b.gif) ![rmt](https://global.discourse-cdn.com/plex/original/4X/d/7/7/d775f616dcd6b3f5623f6e3e6adf6ca33125284f.png) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [July 10, 2025, 9:45pm UTC](https://forums.plex.tv/t/remote-not-working-on-plex-synology/912786/12 "2025-07-10T21:45:07Z")
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