# Remote play

**URL:** <https://forums.plex.tv/t/remote-play/894636>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [November 6, 2024, 7:44am UTC](https://forums.plex.tv/t/remote-play/894636 "2024-11-06T07:44:21Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Joe\_Booysen](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/joe_booysen/32/189886_2.png) [@Joe\_Booysen](https://forums.plex.tv/u/Joe_Booysen)\
**Post date:** [November 6, 2024, 7:44am UTC](https://forums.plex.tv/t/remote-play/894636/1 "2024-11-06T07:44:21Z")

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Server Version#: Version 1.41.1.9057  
Player Version#: Nvidia Shield Pro

Hi all, general question here. Testing from two remote locations, same country, same setup, Plex Pass accounts, both Plex servers have 11th and 12th gen i5 intel CPU, 500Mb/s upload.

When we remote play, it says direct play but it would stutter, pause, stop, downscale.

Especially 4k, 1080p has it’s moments.

Why won’t this play without an issue?

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [November 6, 2024, 9:31am UTC](https://forums.plex.tv/t/remote-play/894636/2 "2024-11-06T09:31:52Z")

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Do the files play fine locally?

What information is showing in the “now playing” tile for that remote playback on the Plex server dashboard?  
 ![Exemplary screenshot from the "now playing" section](https://support.plex.tv/wp-content/uploads/sites/4/2013/11/Screen-Shot-2018-12-18-at-5.23.55-PM.png)  
[https://support.plex.tv/articles/200871837-status-and-dashboard/](https://support.plex.tv/articles/200871837-status-and-dashboard/)

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<div class="post-metadata">

**Author:** ![Joe\_Booysen](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/joe_booysen/32/189886_2.png) [@Joe\_Booysen](https://forums.plex.tv/u/Joe_Booysen)\
**Post date:** [November 6, 2024, 11:42am UTC](https://forums.plex.tv/t/remote-play/894636/3 "2024-11-06T11:42:53Z")

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Like a dream locally, full atmos via receiver.

During remote playback it does show direct play.

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<div class="post-metadata">

**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [November 6, 2024, 5:49pm UTC](https://forums.plex.tv/t/remote-play/894636/4 "2024-11-06T17:49:19Z")

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Can you verify the download bandwidth of your remote network and if there’s any bandwidth issues in the remote LAN (e.g. are you using a wired or wireless connection to the SHIELD)?

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<div class="post-metadata">

**Author:** ![Joe\_Booysen](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/joe_booysen/32/189886_2.png) [@Joe\_Booysen](https://forums.plex.tv/u/Joe_Booysen)\
**Post date:** [November 6, 2024, 6:28pm UTC](https://forums.plex.tv/t/remote-play/894636/5 "2024-11-06T18:28:07Z")

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Yep, download is on 500Mb/s up and down. Shield has LAN. No matter how we test it between a bunch of our buddies, same issue for everyone from our different servers.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [February 4, 2025, 6:29pm UTC](https://forums.plex.tv/t/remote-play/894636/6 "2025-02-04T18:29:05Z")

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