# Remote plex connection wont play in hd **URL:** \ **Category:** Remote Access\ **Tags:** server-windows, android-tv, smart-tv\ **Created:** [December 13, 2020, 11:00am UTC](https://forums.plex.tv/t/remote-plex-connection-wont-play-in-hd/664860 "2020-12-13T11:00:12Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![piteral000\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/p/76d3ee/32.png) [@piteral000\_gmail\_com](https://forums.plex.tv/u/piteral000_gmail_com)\ **Post date:** [December 13, 2020, 11:00am UTC](https://forums.plex.tv/t/remote-plex-connection-wont-play-in-hd/664860/1 "2020-12-13T11:00:12Z")
Hey i have a plex server that works great … few days ago i connected the server from a frieands smart tv’ the server worked but i wasent able to change the streaming quality… the file is 720p(not 1080p but in 1080 i have the same problem) and it streams it on 360p… i go to playback settings , i tried to change it to 720(4mb)’ 720(2mb), auto quality ,original quality, i even tried 480p. and it alweys loads after my selection and goes back to 360p… i even tried 240p and it loaded and went to 360p… i tried on a few devices… same result. my isp internet speed is 500mb download/10 mb upload… the highest available in my town. the problem is in the upload speed? at my server (change in setiings to stream in hd outside the lan)? what can i do ? Server Version#: Player Version#: ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [December 13, 2020, 12:10pm UTC](https://forums.plex.tv/t/remote-plex-connection-wont-play-in-hd/664860/2 "2020-12-13T12:10:43Z")
There’s a number of factors that can influence the remote playback quality: 1. Your own internet upload speed _ **Here:** 10 Mbps_ 2. With a Plex Pass you can limit the max remote-streaming bitrate _ **Here:** not applicable_ 3. Your remote access setup – under certain circumstances the remote connection will fallback to an [indirect connection](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/) (e.g. if the client cannot directly connect to your server). With an indirect connection, the bandwidth is limited to 1 Mbps (2 Mbps for Plex Pass members) _ **Here:**???_ 4. Some ISPs will throttle connections; this is getting more rare but can still happen in areas with poor connections (keep in mind: internet connections are not guaranteed to stay local, so the term of “area” can apply to any internet provider who’s involved in streaming your media to your friend. _ **Here:**??? [you have little to no control over this – so let’s focus on the other points first]_ 5. The client video playback quality settings. Unless they’ve got an actual restriction (e.g. a limited mobile data plan while playing media on a mobile network), you should prefer streaming in original quality. _ **Here:** various [let’s stick with original quality for now]_ # What information is showing in the “now playing” tile for that playback on the Plex server dashboard? Let’s use original quality remote streaming on your friend’s smart tv… ![Exemplary screenshot from the "now playing" section](https://global.discourse-cdn.com/plex/original/3X/b/4/b4db69bff4532b5c7e0247f65a98809ca7a97972.jpeg) > **[Server Status and Dashboard | Plex Support](https://support.plex.tv/articles/200871837-status-and-dashboard/)** > > The server status pages let you monitor what your Plex Media Server is doing and how it’s being used. There... This overview should e.g. display how the video is streamed (see #3 above). ---
**Author:** ![piteral000\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/p/76d3ee/32.png) [@piteral000\_gmail\_com](https://forums.plex.tv/u/piteral000_gmail_com)\ **Post date:** [December 15, 2020, 11:34am UTC](https://forums.plex.tv/t/remote-plex-connection-wont-play-in-hd/664860/3 "2020-12-15T11:34:12Z")
thank you, i realized that my isp provides me ip with double-nat. i called them to cancel it and now the server works great! it even streams 4k content to devices outside my home network… (i was suprised becouse my upload speed is only 10 mbs) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 15, 2021, 11:34am UTC](https://forums.plex.tv/t/remote-plex-connection-wont-play-in-hd/664860/4 "2021-03-15T11:34:18Z")
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