# Remote problems

**URL:** <https://forums.plex.tv/t/remote-problems/546566>\
**Category:** Remote Access\
**Tags:** server-synology\
**Created:** [February 23, 2020, 3:49pm UTC](https://forums.plex.tv/t/remote-problems/546566 "2020-02-23T15:49:40Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![bsfuglsang](https://avatars.discourse-cdn.com/v4/letter/b/ccd318/32.png) [@bsfuglsang](https://forums.plex.tv/u/bsfuglsang)\
**Post date:** [February 23, 2020, 3:49pm UTC](https://forums.plex.tv/t/remote-problems/546566/1 "2020-02-23T15:49:40Z")

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hello all i got a problem i cant solve, i run plex media server on a synology nas 718+, it works great on lan, it also works for my friend who uses a chromecast to stream, but my girlfriend who uses plex on a apple tv, and my other friens who uses plex app on hes tv, they cant stream anymore, then can connect to my server and press play on a movie or series, but they just get a black screen with colorfull lines…i got 500/500 connection…i cant find any answers…

Server Version#: 1.18.7.2438  
Player Version#:

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [May 23, 2020, 3:49pm UTC](https://forums.plex.tv/t/remote-problems/546566/2 "2020-05-23T15:49:42Z")

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