# Remote server keeps disabling for no reason **URL:** \ **Category:** Remote Access\ **Tags:** server-windows\ **Created:** [November 26, 2020, 9:32am UTC](https://forums.plex.tv/t/remote-server-keeps-disabling-for-no-reason/657831 "2020-11-26T09:32:04Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Troy50](https://avatars.discourse-cdn.com/v4/letter/t/e9a140/32.png) [@Troy50](https://forums.plex.tv/u/Troy50)\ **Post date:** [November 26, 2020, 9:32am UTC](https://forums.plex.tv/t/remote-server-keeps-disabling-for-no-reason/657831/1 "2020-11-26T09:32:05Z")
Server Version#: 4.47.1 Player Version#: my remote server keeps dropping out for no reason, then coming back on later on for no reason. the log show that when i lose the remote connection it is the MyPlex: reachability check - current mapping state: ‘Mapped - Not Published (Not Reachable)’. Nov 26, 2020 20:15:26.809 [10380] DEBUG - MyPlex: mapping state set to 'Mapped - Not Published (Not Reachable). for some reason hte current map state is not reachable, then 2 minutes later its mapped an reachable and everthing is fine, been happening for a while now and i cant chase down this rabbit, anyone have this happen to yuo, any ideas on how to stabilise the mapping? ---
**Author:** ![Lihme](https://avatars.discourse-cdn.com/v4/letter/l/6a8cbe/32.png) [@Lihme](https://forums.plex.tv/u/Lihme)\ **Post date:** [November 26, 2020, 10:04am UTC](https://forums.plex.tv/t/remote-server-keeps-disabling-for-no-reason/657831/2 "2020-11-26T10:04:23Z")
I have the exact same problem since last update. One minute remote access is working, the other it isn’t… come on Plex, please fix this issue. Only thing changed in my setup is the Plex upgrade - router, network, upnp, port forwarding, all the same. ---
**Author:** ![nydave69](https://avatars.discourse-cdn.com/v4/letter/n/fbc32d/32.png) [@nydave69](https://forums.plex.tv/u/nydave69)\ **Post date:** [November 26, 2020, 4:07pm UTC](https://forums.plex.tv/t/remote-server-keeps-disabling-for-no-reason/657831/3 "2020-11-26T16:07:04Z")
Are you actually losing the connection? I know for a long time the remote indicator would show no connection but that was because of a lag in the response when it checked. The actual remote connection remained ---
**Author:** ![Troy50](https://avatars.discourse-cdn.com/v4/letter/t/e9a140/32.png) [@Troy50](https://forums.plex.tv/u/Troy50)\ **Post date:** [November 27, 2020, 9:44am UTC](https://forums.plex.tv/t/remote-server-keeps-disabling-for-no-reason/657831/4 "2020-11-27T09:44:54Z")
not sure, it tends to buffer alot more when its in the red not connected state so i think its dropping out, and the logs are saying that the mapping state is “not reachable”. but then 5 mins later it is reachable, its a strange one just not sure why it loses connection to the server? ---
**Author:** ![Troy50](https://avatars.discourse-cdn.com/v4/letter/t/e9a140/32.png) [@Troy50](https://forums.plex.tv/u/Troy50)\ **Post date:** [November 27, 2020, 9:47am UTC](https://forums.plex.tv/t/remote-server-keeps-disabling-for-no-reason/657831/5 "2020-11-27T09:47:57Z")
MyPlex: async reachability check - current mapped state: ‘Mapped - Not Published (Not Reachable)’. Nov 27, 2020 20:45:10.294 [8652] DEBUG - MyPlex: requesting connectivity refresh too soon after the last request, skipping. Nov 27, 2020 20:45:10.294 [7332] DEBUG - Completed: [192.168.1.17:61029] 200 PUT /myplex/refreshReachability (8 live) TLS GZIP 0ms 274 bytes (pipelined: 8) Nov 27, 2020 20:45:14.417 [12928] ERROR - Error issuing curl\_easy\_perform(handle): 28 Nov 27, 2020 20:45:14.417 [12928] DEBUG - HTTP simulating 408 after curl timeout ---
**Author:** ![gibgun](https://avatars.discourse-cdn.com/v4/letter/g/f1d935/32.png) [@gibgun](https://forums.plex.tv/u/gibgun)\ **Post date:** [November 27, 2020, 5:51pm UTC](https://forums.plex.tv/t/remote-server-keeps-disabling-for-no-reason/657831/6 "2020-11-27T17:51:49Z")
Same issue. Have made no network changes, no VPN, and all my users are getting booted in the middle of watching movies. Remote Access keeps going from available to not available randomly, as confirmed by what I see in the console. Can someone at Plex confirm if this is being investigated? I have seen multiple users have the same issue on different threads in the last few days. ---
**Author:** ![nydave69](https://avatars.discourse-cdn.com/v4/letter/n/fbc32d/32.png) [@nydave69](https://forums.plex.tv/u/nydave69)\ **Post date:** [November 28, 2020, 1:38pm UTC](https://forums.plex.tv/t/remote-server-keeps-disabling-for-no-reason/657831/7 "2020-11-28T13:38:01Z")
This has been an issue for years… It comes and goes depending on a lot of network conditions… I just ignore that indicator… I wait for a user to let me know then check things out… (rare)… ---
**Author:** ![gibgun](https://avatars.discourse-cdn.com/v4/letter/g/f1d935/32.png) [@gibgun](https://forums.plex.tv/u/gibgun)\ **Post date:** [November 28, 2020, 5:31pm UTC](https://forums.plex.tv/t/remote-server-keeps-disabling-for-no-reason/657831/8 "2020-11-28T17:31:33Z")
Yes I’ve seen the indicator for years, but now I’m getting told by my users that the server is offline. Or they get booted in the middle of a movie and taken to the library only all the icons are spinning and they can’t do anything. Was perfect for all of them for years, then literally unusable for roughly the last 2 weeks I’d say. ---
**Author:** ![nydave69](https://avatars.discourse-cdn.com/v4/letter/n/fbc32d/32.png) [@nydave69](https://forums.plex.tv/u/nydave69)\ **Post date:** [November 28, 2020, 5:37pm UTC](https://forums.plex.tv/t/remote-server-keeps-disabling-for-no-reason/657831/9 "2020-11-28T17:37:00Z")
I would suggest that you start a new thread, as your problem sounds different then this. Include your PMS version and logs from when it happens… ---
**Author:** ![gibgun](https://avatars.discourse-cdn.com/v4/letter/g/f1d935/32.png) [@gibgun](https://forums.plex.tv/u/gibgun)\ **Post date:** [November 28, 2020, 5:48pm UTC](https://forums.plex.tv/t/remote-server-keeps-disabling-for-no-reason/657831/10 "2020-11-28T17:48:14Z")
Yeah already started a new thread. Cheers. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [February 26, 2021, 5:48pm UTC](https://forums.plex.tv/t/remote-server-keeps-disabling-for-no-reason/657831/11 "2021-02-26T17:48:16Z")
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