# Remote Server offline since iOS update

**URL:** <https://forums.plex.tv/t/remote-server-offline-since-ios-update/919197>\
**Category:** Plex Players\
**Tags:** ios\
**Created:** [May 19, 2025, 8:23am UTC](https://forums.plex.tv/t/remote-server-offline-since-ios-update/919197 "2025-05-19T08:23:30Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![vevmko](https://avatars.discourse-cdn.com/v4/letter/v/8e8cbc/32.png) [@vevmko](https://forums.plex.tv/u/vevmko)\
**Post date:** [May 19, 2025, 8:23am UTC](https://forums.plex.tv/t/remote-server-offline-since-ios-update/919197/1 "2025-05-19T08:23:30Z")

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Hello

I can’t reach my Plex server from a remote network which worked fine before the iOS update. I checked “Remote Access” and it says that it’s “fully accessible outside of your network”.

I do have a manually specified port (32400) which shouldn’t be the problem I guess.

Tried to restart, disable/enable remote access, reinstalled the app on my phone.

Any suggestions?

Thanks

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [May 19, 2025, 5:57pm UTC](https://forums.plex.tv/t/remote-server-offline-since-ios-update/919197/2 "2025-05-19T17:57:11Z")

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Which version of the mobile app do you have installed on your iOS device?  
Plex have introduced a new restriction to remote streaming from personal or shared servers. This currently only applies to the mobile apps (others will follow). To stream remotely…

- you’ll need a Plex Pass OR
- you’ll need a Watch Pass OR
- you’ll need to stream from a shared server who’s owner has a Plex Pass

# 

From the related blog post:

> #### [I do not have a Plex Pass, but stream remotely from a Plex Media Server:](https://www.plex.tv/blog/important-2025-plex-updates/#i-do-not-have-a-plex-pass-but-stream-remotely-from-a-plex-media-server)
> 
> To stream remotely starting on April 29, 2025, you will need a Remote Watch Pass or Plex Pass subscription on your account _ **or** _ the admin of the Plex Media Server from which you stream will need a Plex Pass subscription on their account.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [August 17, 2025, 5:57pm UTC](https://forums.plex.tv/t/remote-server-offline-since-ios-update/919197/3 "2025-08-17T17:57:13Z")

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