# Remote server SHAW

**URL:** <https://forums.plex.tv/t/remote-server-shaw/78518>\
**Category:** Dev/API Corner\
**Tags:** other-dev\
**Created:** [October 6, 2014, 6:39pm UTC](https://forums.plex.tv/t/remote-server-shaw/78518 "2014-10-06T18:39:36Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![najandz](https://avatars.discourse-cdn.com/v4/letter/n/3e96dc/32.png) [@najandz](https://forums.plex.tv/u/najandz)\
**Post date:** [October 6, 2014, 6:39pm UTC](https://forums.plex.tv/t/remote-server-shaw/78518/1 "2014-10-06T18:39:36Z")

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Recently SHAW upgraded my modem to&nbsp; **Arris SBG6782 Advanced WiFi Modem,** &nbsp;since then I can't connect to myplex server remotely, I am wondering if anybody can help me to resolve this issue,

&nbsp;

I am using macbook,&nbsp;

&nbsp;

Regards,

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**Author:** ![caleyhui](https://avatars.discourse-cdn.com/v4/letter/c/df788c/32.png) [@caleyhui](https://forums.plex.tv/u/caleyhui)\
**Post date:** [February 5, 2016, 11:57pm UTC](https://forums.plex.tv/t/remote-server-shaw/78518/2 "2016-02-05T23:57:23Z")

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I’m a plex pass user and have had the same problem. Tried port forwarding etc, but still din’t work. Previous modem worked without any issues.

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**Author:** ![MikeG6.5](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mikeg6.5/32/10150_2.png) [@MikeG6.5](https://forums.plex.tv/u/MikeG6.5)\
**Post date:** [February 6, 2016, 1:53am UTC](https://forums.plex.tv/t/remote-server-shaw/78518/3 "2016-02-06T01:53:53Z")

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[https://support.plex.tv/hc/en-us/articles/200931138-Troubleshooting-Remote-Access](https://support.plex.tv/hc/en-us/articles/200931138-Troubleshooting-Remote-Access)

Start here, and try to get info on the new router/modem you have. It’s likely it’s stup as a router, and you are behind a double NAT. Call the ISP and have them change it to bridge mode may solve most of the problems.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 21, 2019, 3:09am UTC](https://forums.plex.tv/t/remote-server-shaw/78518/4 "2019-12-21T03:09:52Z")

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Closed on December 21, 2019, 3:09am UTC

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