# Remote streaming terrible quality

**URL:** <https://forums.plex.tv/t/remote-streaming-terrible-quality/875754>\
**Category:** Plex Media Server\
**Tags:** android-tv\
**Created:** [April 22, 2024, 3:26pm UTC](https://forums.plex.tv/t/remote-streaming-terrible-quality/875754 "2024-04-22T15:26:06Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![C\_NEPLEX](https://avatars.discourse-cdn.com/v4/letter/c/7ab992/32.png) [@C\_NEPLEX](https://forums.plex.tv/u/C_NEPLEX)\
**Post date:** [April 22, 2024, 3:26pm UTC](https://forums.plex.tv/t/remote-streaming-terrible-quality/875754/1 "2024-04-22T15:26:06Z")

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Server Version#: latest  
Player Version#:  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>  
Remote streaming is terrible quality on original quality. When I go to ‘convert automatically’ it gets much better but it buffers. Any help would be appreciated.

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [April 22, 2024, 9:33pm UTC](https://forums.plex.tv/t/remote-streaming-terrible-quality/875754/2 "2024-04-22T21:33:13Z")

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For starters… can you confirm your connection is listed as remote or indirect?  
You should be able to see this on the server dashboard’s now playing section.

![Exemplary screenshot from the "now playing" section](https://support.plex.tv/wp-content/uploads/sites/4/2013/11/Screen-Shot-2018-12-18-at-5.23.55-PM.png)  
[https://support.plex.tv/articles/200871837-status-and-dashboard/](https://support.plex.tv/articles/200871837-status-and-dashboard/)

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With an indirect connection, the client cannot establish a direct connection but requires a [Plex Relay](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/) server. Those connections are limited to 1 Mbps (2 Mbps for Plex Pass members).  
This generally means there’s some issue with the remote access setup.

Did you already have a look at the related troubleshooting support article?

[https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)

# 

There’s also a guide with some more details on how to troubleshoot remote access issues:

> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…

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<div class="post-metadata">

**Author:** ![C\_NEPLEX](https://avatars.discourse-cdn.com/v4/letter/c/7ab992/32.png) [@C\_NEPLEX](https://forums.plex.tv/u/C_NEPLEX)\
**Post date:** [April 22, 2024, 9:46pm UTC](https://forums.plex.tv/t/remote-streaming-terrible-quality/875754/3 "2024-04-22T21:46:35Z")

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Problem solved. It was the remote user on a slow connection.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [July 21, 2024, 9:47pm UTC](https://forums.plex.tv/t/remote-streaming-terrible-quality/875754/4 "2024-07-21T21:47:16Z")

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