# Remote streams Limitations?
**URL:** https://forums.plex.tv/t/remote-streams-limitations/852043
**Category:** Remote Access
**Tags:** server-windows
**Created:** [August 30, 2023, 6:35pm UTC](https://forums.plex.tv/t/remote-streams-limitations/852043 "2023-08-30T18:35:14Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@drdieless](https://forums.plex.tv/u/drdieless)
#### Post date: [August 30, 2023, 6:35pm UTC](https://forums.plex.tv/t/remote-streams-limitations/852043/1 "2023-08-30T18:35:14Z")
A friend of mine is having an issue accessing my PMS from more than one location. he is on a trip right now and his other half is at home and they both cannot use the Plex account, at the same time. I have my Remote streams set to 5. I do pay for the Plex Pass on my server.
Is there a restriction that prevents the same account from access my PMS from two different locations?
Server Version#: 1.32.5.7349
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### Author:  [@BigWheel](https://forums.plex.tv/u/BigWheel)
#### Post date: [August 30, 2023, 6:45pm UTC](https://forums.plex.tv/t/remote-streams-limitations/852043/2 "2023-08-30T18:45:32Z")
> [@drdieless](#):
>
> Is there a restriction that prevents the same account from access my PMS from two different locations?
No
Are they transcoding by chance? Number of transcodes can be limited in server transcoder settings.
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### Author:  [@drdieless](https://forums.plex.tv/u/drdieless)
#### Post date: [August 30, 2023, 11:20pm UTC](https://forums.plex.tv/t/remote-streams-limitations/852043/3 "2023-08-30T23:20:08Z")
I have concurrent transcoding set to 20, so that shouldn’t be the issue
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### Author:  [@drdieless](https://forums.plex.tv/u/drdieless)
#### Post date: [August 30, 2023, 11:20pm UTC](https://forums.plex.tv/t/remote-streams-limitations/852043/4 "2023-08-30T23:20:41Z")
Does the person, who I’ve shared access to my server, also have to be paying for a Plex pass?
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### Author:  [@FordGuy61](https://forums.plex.tv/u/FordGuy61)
#### Post date: [August 30, 2023, 11:36pm UTC](https://forums.plex.tv/t/remote-streams-limitations/852043/5 "2023-08-30T23:36:44Z")
They do not need a Plex Pass.
Are they using a Plex mobile app on a phone or tablet?
The mobile apps are free to download, but have a one-minute timeout for video.
The mobile apps may be unlocked via:
- Pay a one-time in-app fee ($5 USD, should be similar in other countries).
- Purchase a Plex Pass
- Be invited to a Plex Home of someone with a Plex Pass.
Do not do this if they have their own Plex server.
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### Author:  [@BigWheel](https://forums.plex.tv/u/BigWheel)
#### Post date: [August 31, 2023, 12:05am UTC](https://forums.plex.tv/t/remote-streams-limitations/852043/6 "2023-08-31T00:05:15Z")
Which apps are they using to stream? Possibly there is a bug in the player app.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [November 29, 2023, 12:05am UTC](https://forums.plex.tv/t/remote-streams-limitations/852043/7 "2023-11-29T00:05:48Z")
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