# Remote users buffer every 4 seconds
**URL:** https://forums.plex.tv/t/remote-users-buffer-every-4-seconds/513161
**Category:** Remote Access
**Tags:** server-mac
**Created:** [December 23, 2019, 1:06pm UTC](https://forums.plex.tv/t/remote-users-buffer-every-4-seconds/513161 "2019-12-23T13:06:45Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@Movieplex1702](https://forums.plex.tv/u/Movieplex1702)
#### Post date: [December 23, 2019, 1:06pm UTC](https://forums.plex.tv/t/remote-users-buffer-every-4-seconds/513161/1 "2019-12-23T13:06:46Z")
This started last Tuesday afternoon. It’s been working fine for 3 years. Remote (shared) users are buffering after about 4 seconds. Doesn’t matter if they’re transcoding or direct playing. I’ve checked my network, upload / download speed, and wiring… everything’s great. No settings changed on the server or configuration in Plex. I can watch fine remotely on my computer at work (about an hour from my house). Can someone please give me a clue as of what to look for to fix this. I’ve even reinstalled the server software last night. That didn’t fix the problem.
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### Author:  [@Coxeroni](https://forums.plex.tv/u/Coxeroni)
#### Post date: [December 23, 2019, 1:18pm UTC](https://forums.plex.tv/t/remote-users-buffer-every-4-seconds/513161/2 "2019-12-23T13:18:41Z")
If you can watch remotely just fine, than maybe the problem lies with those you share with?
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### Author:  [@Movieplex1702](https://forums.plex.tv/u/Movieplex1702)
#### Post date: [December 23, 2019, 1:36pm UTC](https://forums.plex.tv/t/remote-users-buffer-every-4-seconds/513161/3 "2019-12-23T13:36:09Z")
But it’s every one of them. Unless they drop the quality down to low MB 720 or even SD. Doesn’t matter the device… PS4, nvidia shield, tv apps, even Apple TV. nothing is working. It’s like every Shared account is having an issue on my server.
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### Author:  [@SE56](https://forums.plex.tv/u/SE56)
#### Post date: [December 23, 2019, 3:21pm UTC](https://forums.plex.tv/t/remote-users-buffer-every-4-seconds/513161/4 "2019-12-23T15:21:03Z")
In your server settings, is it in order.
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### Author:  [@Movieplex1702](https://forums.plex.tv/u/Movieplex1702)
#### Post date: [December 23, 2019, 3:27pm UTC](https://forums.plex.tv/t/remote-users-buffer-every-4-seconds/513161/5 "2019-12-23T15:27:59Z")
I have mine set to 40. That’s my upload speed
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### Author:  [@SE56](https://forums.plex.tv/u/SE56)
#### Post date: [December 23, 2019, 3:29pm UTC](https://forums.plex.tv/t/remote-users-buffer-every-4-seconds/513161/6 "2019-12-23T15:29:53Z")
Well it’s probably a bug, seeing it’s Xmas i would roll back to last server version. 🕶
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### Author:  [@Movieplex1702](https://forums.plex.tv/u/Movieplex1702)
#### Post date: [December 23, 2019, 3:35pm UTC](https://forums.plex.tv/t/remote-users-buffer-every-4-seconds/513161/7 "2019-12-23T15:35:53Z")
Just double click a previous folder under “updates”?
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### Author:  [@Movieplex1702](https://forums.plex.tv/u/Movieplex1702)
#### Post date: [December 23, 2019, 3:48pm UTC](https://forums.plex.tv/t/remote-users-buffer-every-4-seconds/513161/8 "2019-12-23T15:48:58Z")
It’s even more frustrating watching someone buffer when they’re playing direct. That should be impossible.
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### Author:  [@Movieplex1702](https://forums.plex.tv/u/Movieplex1702)
#### Post date: [December 23, 2019, 6:14pm UTC](https://forums.plex.tv/t/remote-users-buffer-every-4-seconds/513161/9 "2019-12-23T18:14:13Z")
Would my video card cause this?
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### Author:  [@Movieplex1702](https://forums.plex.tv/u/Movieplex1702)
#### Post date: [December 26, 2019, 5:58am UTC](https://forums.plex.tv/t/remote-users-buffer-every-4-seconds/513161/10 "2019-12-26T05:58:36Z")
I rolled back to 2 versions ago. Same issue. No issues playing at home or remotely under home users. Everyone under shared buffers.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [March 22, 2020, 1:06pm UTC](https://forums.plex.tv/t/remote-users-buffer-every-4-seconds/513161/11 "2020-03-22T13:06:53Z")
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