# Rental not working **URL:** \ **Category:** Online Media Sources\ **Created:** [February 20, 2026, 9:06pm UTC](https://forums.plex.tv/t/rental-not-working/936556 "2026-02-20T21:06:13Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![d\_har85](https://avatars.discourse-cdn.com/v4/letter/d/3be4f8/32.png) [@d\_har85](https://forums.plex.tv/u/d_har85)\ **Post date:** [February 20, 2026, 9:06pm UTC](https://forums.plex.tv/t/rental-not-working/936556/1 "2026-02-20T21:06:13Z")
I rented a movie last night that kept giving an error during playback, so I never got to watch it. Today, I attempted on a different device and got the same error. I came to rhe forum for help and found a form to fill out for assistance. Plex responded, confirmed my purchase, and sent me back to the forum for assistance. I just wanna watch the movie. Help? ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [February 20, 2026, 9:22pm UTC](https://forums.plex.tv/t/rental-not-working/936556/2 "2026-02-20T21:22:30Z")
Looking at the contact you had with billing folks, in their last reply they refunded you and canceled the rental. ---
**Author:** ![d\_har85](https://avatars.discourse-cdn.com/v4/letter/d/3be4f8/32.png) [@d\_har85](https://forums.plex.tv/u/d_har85)\ **Post date:** [February 20, 2026, 9:57pm UTC](https://forums.plex.tv/t/rental-not-working/936556/3 "2026-02-20T21:57:03Z")
It was done MINUTES before your reply. Thanks. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [May 21, 2026, 9:57pm UTC](https://forums.plex.tv/t/rental-not-working/936556/4 "2026-05-21T21:57:09Z")
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