# Reported Issues via Clients **URL:** \ **Category:** General Discussions\ **Created:** [December 24, 2023, 12:14pm UTC](https://forums.plex.tv/t/reported-issues-via-clients/863889 "2023-12-24T12:14:46Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![mediacenterkodi84](https://avatars.discourse-cdn.com/v4/letter/m/7feea3/32.png) [@mediacenterkodi84](https://forums.plex.tv/u/mediacenterkodi84)\ **Post date:** [December 24, 2023, 12:14pm UTC](https://forums.plex.tv/t/reported-issues-via-clients/863889/1 "2023-12-24T12:14:46Z")
Let me tell you how useless this new feature is. When the user hits “report issue” within plex. It notifies me with a blank notification, not even letting me know what movie it was that the report was for. A1 as usual Plex employees… would expect nothing less than mediocre from you. God you’ve gone down hill since 2016. Fix the crap that needs fixing and stop “fixing” crap that isn’t broken. THIS HOWEVER, IS BROKEN! ![reported issues](https://global.discourse-cdn.com/plex/original/4X/b/3/1/b31f3ddc11b51e8439c3f836d4a9e9fd55529b33.png) ---
**Author:** ![pommesmatte](https://avatars.discourse-cdn.com/v4/letter/p/3e96dc/32.png) [@pommesmatte](https://forums.plex.tv/u/pommesmatte)\ **Post date:** [December 24, 2023, 1:17pm UTC](https://forums.plex.tv/t/reported-issues-via-clients/863889/2 "2023-12-24T13:17:04Z")
Well as the message told you, there is an issue with your server. Feature works for me. ![Screenshot_20231224_141414_Chrome~2](https://global.discourse-cdn.com/plex/original/4X/6/a/2/6a20a073350153022044e2ec6ced684359a70120.png) ---
**Author:** ![thewacokid](https://avatars.discourse-cdn.com/v4/letter/t/ad7895/32.png) [@thewacokid](https://forums.plex.tv/u/thewacokid)\ **Post date:** [December 25, 2023, 12:08am UTC](https://forums.plex.tv/t/reported-issues-via-clients/863889/3 "2023-12-25T00:08:50Z")
> [@pommesmatte](#): > > Well as the message told you, there is an issue with your server. Thanks for the entirely unhelpful response! As noted, it is _not_ working for the OP, nor does it contain any useful information for debugging…so the feature is broken. ---
**Author:** ![pommesmatte](https://avatars.discourse-cdn.com/v4/letter/p/3e96dc/32.png) [@pommesmatte](https://forums.plex.tv/u/pommesmatte)\ **Post date:** [December 25, 2023, 7:26am UTC](https://forums.plex.tv/t/reported-issues-via-clients/863889/4 "2023-12-25T07:26:00Z")
The feature is not broken at all. I just proved that with my screenshot. I can see that it’s not working for OP, and the message even tells him why. There is an issue with his server (e.g. not reachable or similiar) because the information missing in his screenshot are directly retreived from the server itself. ---
**Author:** ![thewacokid](https://avatars.discourse-cdn.com/v4/letter/t/ad7895/32.png) [@thewacokid](https://forums.plex.tv/u/thewacokid)\ **Post date:** [December 25, 2023, 7:46am UTC](https://forums.plex.tv/t/reported-issues-via-clients/863889/5 "2023-12-25T07:46:46Z")
…wow. The message is not helpful nor does it convey any useful information. ---
**Author:** ![pommesmatte](https://avatars.discourse-cdn.com/v4/letter/p/3e96dc/32.png) [@pommesmatte](https://forums.plex.tv/u/pommesmatte)\ **Post date:** [December 25, 2023, 8:02am UTC](https://forums.plex.tv/t/reported-issues-via-clients/863889/6 "2023-12-25T08:02:51Z")
> [@thewacokid](#): > > If you’re going to be useless, you could at least not pollute threads here. How is it pollution of this thread when I say, that the feature is working as intended here? The one polluting this thread with unhelpful posts are you. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [December 25, 2023, 1:26pm UTC](https://forums.plex.tv/t/reported-issues-via-clients/863889/7 "2023-12-25T13:26:55Z")
Let’s curb it down a notch and assume other users are trying to help (as I believe pommesmatte did). You might not like the result… but their point is perfectly valid (putting aside if there could/should be a better error message if the reported issue cannot be displayed properly due to some server issues). [https://forums.plex.tv/guidelines#heading---civilized](https://forums.plex.tv/guidelines#heading---civilized) ---
**Author:** ![thewacokid](https://avatars.discourse-cdn.com/v4/letter/t/ad7895/32.png) [@thewacokid](https://forums.plex.tv/u/thewacokid)\ **Post date:** [December 25, 2023, 11:28pm UTC](https://forums.plex.tv/t/reported-issues-via-clients/863889/8 "2023-12-25T23:28:30Z")
> [@tom80H](#): > > Let’s curb it down a notch and assume other users are trying to help Responding to a “it’s broken” post with “it works for me” is rarely useful. 🤷 ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [December 26, 2023, 8:09am UTC](https://forums.plex.tv/t/reported-issues-via-clients/863889/9 "2023-12-26T08:09:40Z")
It might not be helpful with regards to fixing an issue at hand… but it’s absolutely useful to give you some context — here: the feature as such is working but it appears there’s some conflicting issue that’s impacting things for you / the OP. The posts even included another useful hint to check the server connectivity/availability as next step of a troubleshooting. The error message in the OP doesn’t give us more hints… it might be worth checking if this is specific to the app you’re using (e.g. no connection problems from another client). Beyond that you’ll probably need to take a look at the related logs (or to check if somebody can help with those). ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 25, 2024, 8:10am UTC](https://forums.plex.tv/t/reported-issues-via-clients/863889/10 "2024-03-25T08:10:23Z")
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